Maple Ridge Volkswagen

Great service!! A very friendly experience, Christian was knowledgeable and eager to get the best deal possible. Overall the experience was perfect. I would refer Chr A very friendly experience, Christian was knowledgeable and eager to get the best deal possible. Overall the experience was perfect. I would refer Christian to friends and associates. More

Very friendly experience The sales staff was knowledgeable and eager to get us the best deal possible. Overall the experience of buying a new car was very pleasant The sales staff was knowledgeable and eager to get us the best deal possible. Overall the experience of buying a new car was very pleasant More

Just dopped in to have a look My first visit to Maple Ridge VW turned into a pleasant experience. I wasn't really looking to buy but simply dropped in to have a look at a luxury c My first visit to Maple Ridge VW turned into a pleasant experience. I wasn't really looking to buy but simply dropped in to have a look at a luxury car I spotted on their lot. Will Touch was very helpful showing me all the features, answered all my questions, provided a clean car for my test drive. Along with Chris Masse, Will was able to close the deal that made all parties happy. We had a couple of issues that were promptly looked after. Maple Ridge VW made car buying easy. Dave M More

Excellent customer service Went in looking for a new car and walked out with exactly what I wanted , big thanks to Brett and VOLKSWAGEN for the excellent help when it came to bu Went in looking for a new car and walked out with exactly what I wanted , big thanks to Brett and VOLKSWAGEN for the excellent help when it came to buying my first car More

Always a positive, helpful, smiling team! I've purchased two vehicles from this dealership in two years. Both experiences have far outweighed any other dealership experience I've ever had. C I've purchased two vehicles from this dealership in two years. Both experiences have far outweighed any other dealership experience I've ever had. Chris Masse and Ben Rafaoui have always approached my tough financial situation with nothing but solutions. And Scott Rainone and Ben Si have sealed both deals and made the numbers work and in neither situation was it ever straight forward. I truly appreciate their hard work and willingness to do EVERYTHING they can to make it work for my family and I. I would recommend this sales team and financial team to anyone looking for a supportive, helpful experience. Thanks guys! More

Comfortable and easy. I have purchased 2 automobiles from Dave and the team at Maple Ridge Volkswagen and have had nothing but good experiences both times. Very easy and pr I have purchased 2 automobiles from Dave and the team at Maple Ridge Volkswagen and have had nothing but good experiences both times. Very easy and professional to work with. I am now a lifelong customer! More

Friendly service and a great price. I was very pleased with my buying experience with Mapleridge Volkswagen. They were recommended to me by a friend at work and my salesman David Prockn I was very pleased with my buying experience with Mapleridge Volkswagen. They were recommended to me by a friend at work and my salesman David Procknow found me the vehicle I was looking for at the price I wanted. I will not hesitate to recommend the dealership to friends and family. I will also be looking to make future purchSes of vehicles from Mapleridge Volkswagen. More

Extremely poor customer service. In short, I brought my vehicle in to have my ball joints fixed, under my warranty. In order to access them, they had to remove my control arms, which In short, I brought my vehicle in to have my ball joints fixed, under my warranty. In order to access them, they had to remove my control arms, which were very rusted out. Rather than call me and warn me that my control arms were too rusty to remove (as they had unsuccessfully attempted to remove them with heat and lubricant so they were aware that they were going to have to break them), they decided to break one off and then called me asking permission to break the other one off, as my truck is up on the hoist and undriveable until they do so. They basically held my truck hostage until I gave my permission and then proceeded to bill me for their mess up. They charged me for the replacement of both control arms. I went in for a $150 (deductible) repair and was handed a bill for over $2,200. I expected to pay for the second control arm, and said that we should half the bill, they did not agree. They didn't call me and warn me about the rusty control arms and if they had, I would have asked them to hold off on the ball joints so I could save to replace the control arms first, as the ball joints weren't even an urgent matter. Chris Thimer dealt with this situation very poorly and didn't see how they could have done anything differently. I emailed the General Manager, Lorne Ross, twice regarding the situation and never heard back. Jessica Smith, however, is lovely to deal with and had excellent customer service. Her hands were tied in the situation. She was very empathetic yet professional. More

Love dealing without all the high pressure. Friendly dealership and eager to meet your needs without pushing for what you don't want. Listening to the customer is very important or else they wil Friendly dealership and eager to meet your needs without pushing for what you don't want. Listening to the customer is very important or else they will leave and go elsewhere. More

Pushy The dealership was ok. It's in a bit of a bad location. Parking can be frustrating. Sales staff was quite pushy, and didn't listen to what I didn't wa The dealership was ok. It's in a bit of a bad location. Parking can be frustrating. Sales staff was quite pushy, and didn't listen to what I didn't want in a car (showed me certain cars anyway). Did not appreciate how pushy they were for the good review. Even finance was pushing for that review, like the review was more important than me and my car. More