Maple Ridge Volkswagen

Helpful, very kind The manager Lorne was very accommodating and kind. The dealer was very helpful and helped meet all requirements I wanted in a vehicle. Excellent custo The manager Lorne was very accommodating and kind. The dealer was very helpful and helped meet all requirements I wanted in a vehicle. Excellent customer service More

Meh Service only person good was Scott Lorentz not good felt like I was being pressured in to the deal and I am pretty sure I was over charged for my car my a g only person good was Scott Lorentz not good felt like I was being pressured in to the deal and I am pretty sure I was over charged for my car my a good $5000-$7000 The brand new off the lot vehicle wasn't washed properly it had mud all over it after me requesting they wash it 2 times they finally did Got the undercoating done it it looks like they skipped a few spots and when I asked my sales guy lorentz about that his answer was oh it must have fell off FELL OFF what the xxxx More

Purchased and financed used 2013 VW Jetta Friendly and honest salesmanship. Kept contact after the sale to ensure that I was satisfied. Provide me with exactly what I was looking for in a used Friendly and honest salesmanship. Kept contact after the sale to ensure that I was satisfied. Provide me with exactly what I was looking for in a used car at the right price. Also provided financing at 0%. Thank you David. More

Process made easy I emailed Jaz from Campbell river to inquire about a van. Fortunately that one had sold and he had another one just come in that was not listed yet. W I emailed Jaz from Campbell river to inquire about a van. Fortunately that one had sold and he had another one just come in that was not listed yet. Within 24 hours I had a video of my new van and came to terms on a trade value and price over text message which as a busy mom of two is my easiest way to communicate quickly. The process was straight forward with friendly service from finance and insurance which made the trip over from the island worth it- including coffee and a great hot dog for lunch. More

Service on cracked sunroof and tire replacement The service department on both recent visits was exemplary.. I was treated respectfully with quick effecient service. On my first visit I was given a The service department on both recent visits was exemplary.. I was treated respectfully with quick effecient service. On my first visit I was given a courtesy vehicle, and due to lengthy repair, I had it for almost 2 weeks. On the visit today, I had to have a tire replaced and rims repaired. Doug.Chris and Macey in the service department were so helpful. They went the extra mile. Courtland was so kind to drive me home after I dropped off my car.. More

Game-changers! David and Chris are phenomenal. Both gentlemen were beyond helpful and their knowledge made our experience very easy and pleasant. Absolutely no doubt David and Chris are phenomenal. Both gentlemen were beyond helpful and their knowledge made our experience very easy and pleasant. Absolutely no doubts in our minds to refer this dealership and these 2 fantastic individuals. We'll definitely be back for future vehicles More

VIP service start to finish Lorne and William went above and beyond to get us the vehicle we wanted within our budget. The trade in was easy and the whole process was smooth! Lorne and William went above and beyond to get us the vehicle we wanted within our budget. The trade in was easy and the whole process was smooth! More

Amazing service - zero pressure. Purchased my golf from Maple Ridge Volkswagen and wow, what a fantastic experience. William in sales was fantastic. Extremely knowledgable, friendly, Purchased my golf from Maple Ridge Volkswagen and wow, what a fantastic experience. William in sales was fantastic. Extremely knowledgable, friendly, and was on our side the entire time. I felt zero pressure to purchase and felt my best interests were his number one concern. Ben in financing worked his tail off to find us the best possible rates and affordable payments. Fantastic dealership from top to bottom. More

The Best Car Buying Experiance I went to Maple Ridge Volkswagen looking for something a little bit better than my Hyundai Elantra. David helped set me up in an incredible new VW Pas I went to Maple Ridge Volkswagen looking for something a little bit better than my Hyundai Elantra. David helped set me up in an incredible new VW Passat. I couldn't have asked for a better salesman to work with and look forward to doing business with him again in the future! More

The new Tiguan has landed! From Kelsey's warm greeting and her introduction to the amazing David Procknow, we managed to narrow down our needs to a new, top of the line Tiguan. From Kelsey's warm greeting and her introduction to the amazing David Procknow, we managed to narrow down our needs to a new, top of the line Tiguan. The initial research was done by several phone calls and was made on a very busy Saturday. If David was with a customer, Adam Walker was quick to pick up and both went so far as to search for colours and trim levels we were interested in, even in other provinces. David and Adam sent many photos to us electronically and were prepared to stay late that evening for us. We arranged to meet Sunday morning instead. Upon arrival they had the Tiguan we were possibly buying parked out front for us even though it had not even be prepared for delivery as of yet (as we had been told). They had as well as an identical vehicle sitting right next to it to test-drive. David first made us knowledgeable of the product as Volkswagen has changed over the years, and then got us into one and out on the road in less than a cup of coffee. Previously we had had a bad experience at Abbotsford VW, as we had spent 2 hours and 4 minutes in filling out paperwork, surveys, financials, drivers licence checks and on and on... and never even sat in a vehicle, any vehicle, let alone the Tiguan we were looking for. Yes...seriously. After finally being shown a new vehicle model we hadn't even asked about and had yet been invited to sit in something, we finally said that we were now late for an event in Vancouver and we just had to leave. I mention this only to show you the hill that David Procknow and his team had to climb to win us over. David was extremely knowledgeable about all the models and answered our questions and if he wasn't fully sure about something, he quickly said so and went to confirm his information. The trust was building. Full marks here. A bit of back and forth and very soon we had a deal. I thank both David and Adam for that. We were then off to meet with Ben Si, who went over everything to ensure that our decisions were knowledgeable. Within the first few minutes with Ben, he had found a few ways to save us some money and put everything in order that was even better than we had planned. Again, our highest rating. The paper work was straightforward, clear and concise. The insurance staff was ready and waiting for us and we were done. All along the way we were always asked if our questions were being answered and was there anything else that they could do for us so that we could make an informed decision. I would be remiss if I did not revisit Kelsey Ellison's part in all of this. She answered the phone in a welcoming manner, sought to answer my questions and concerns professionally and identified just what I was looking for in a sales representative. She set the tone for the whole experience. Her title should be Director of First Impressions. All along the way were treated well and our confidence was won fair and square. But lets be clear. David Procknow did the heavy lifting and came through with five stars. David was amazing in his work and it would seem that he has a pretty good team behind him. Yes, we are recommending them to you with two thumbs up. Cheers, Richard and Leigh More