Maple Ridge Volkswagen

Excellent The staff at VW Maple Ridge were fantastic. They did an excellent job of making me feel comfortable and ensuring I was 100% happy with my purchase. I The staff at VW Maple Ridge were fantastic. They did an excellent job of making me feel comfortable and ensuring I was 100% happy with my purchase. I ended up getting the perfect vehicle and I owe it all to Lorne and Will and Scott. Thank you everyone at Maple Ridge VW. I will be coming back and letting all my friends know how helpful everyone here is! Thank you! More

Stressful and and Disappointing Purchase Experience My husband and I purchased a used 2013 Hyundai Veloster Turbo as an anniversary gift to ourselves. He left our other car at the dealership while he t My husband and I purchased a used 2013 Hyundai Veloster Turbo as an anniversary gift to ourselves. He left our other car at the dealership while he took the Veloster overnight (for an extended road test) so I would have a chance to try it out. The next day we returned and purchased the car from Jaz and Chris who apparently gave us an amazing deal. (I'm hoping they did because that's the only consolation we have after the hassle we've endured.) We were excited to drive the Veloster and the following day was our anniversary so they said they ozonate it over night, "which would totally get rid of the smoke smell" and detail it. We said we'd be back in the morning. We went outside to find the vehicle we'd left overnight had been damaged - a strange scrape about 3" x 4" on the driver's door. Nobody mentioned anything about it so we brought it to their attention. They'd buff it out they said, which they did, so we agreed, but no apology or explanation was ever given. The next day we arrived at noon to find the Veloster was still being detailed. Service felt slow and superficial and the car still smelled like smoke and was kind of clean inside, but it hardly received a proper detail. It turned out we had to take the Veloster home with demo plates because the person they'd taken the car from on trade-in had an existing ICBC claim that needed to be sorted out and we were unable, therefore, to transfer our insurance to the Veloster. Apparently, they were having trouble contacting/communicating with the previous owner. Not sure why the claim wasn't sorted out before they took the trade-in. The damage, part of the ICBC claim, consisted of some minor dents and scratches on the front and rear fenders. The dealership agreed to get that repaired along with the scuffed-up rims, as well as complete the 150-point inspection that was not done before and then a free tank of gas was thrown in at some point for the hassle as part of the sales agreement. Had the car not had such low milage and unique features that fit exactly what we were looking for (manual, matte grey paint) we probably would have walked away but I REALLY liked the car. At one point my husband told me he called them and said he wanted his downpayment back because he just wasn't feeling right about the way the transaction was going down but was told he could not get that $5000 back. They promised to make it right. SIXTEEN DAYS (they had it for 15 of those) after we bought the car it was returned to us with the repair to the fenders and rims completed to a high standard. The repair, done by both their shop and Craftsman Collision (because of the ICBC claim) looked really good, but it took way longer than it should have and everyone passed the buck in the meantime and we were told, "It'll be ready tomorrow." about 10 times. Frustratingly, the 150-point inspection was not done and the car was not washed, properly detailed (footprints on the backseats???) or filled up with gas. There were too many interactions over the 3 weeks to detail, but the result was we felt mislead, frustrated, helpless and taken advantage of. The only positive interactions we had where we felt we were being treated fairly and truthfully was with Ben Li and Scott Rainone in finance who showed exceptional competence and service. In the end, Rob was very apologetic and delivered on the inspection, oil-change, wash, detail and ozonating. It ended up taking TWENTY-THREE DAYS, after signing the sales agreement, for Maple Ridge Volkswagen to deliver what they promised. I believe that poor communication between sales people and management as well as between the sales people and service department caused the majority of our headaches, but most certainly the communication from the aforementioned parties to the customer could use a lot of work. IMHO, honesty and integrity also go a long way. Lip service and evading questions that you don't have answers for are not the way to instil confidence and only serve to create distrust and confusion. I hope Maple Ridge VW hears this advice for the sake of its future customers. More

Great first buyer experience. Walked through the doors unsure of what to buy and left with a vehicle tailored to my needs. As a 23 y/o female professional I was unsure of what I wo Walked through the doors unsure of what to buy and left with a vehicle tailored to my needs. As a 23 y/o female professional I was unsure of what I would require in a vehicle but dealing with the guys down at Maple Ridge VW put me at ease and I left with the perfect golf! Couldn't be happier with my car and the service received. Thanks to Charles and Rob! More

Best dealership I've ever been to hands down We came in looking at a car off the online website and early on the staff was very polite and very upfront about the costs. Giving our budgets and We came in looking at a car off the online website and early on the staff was very polite and very upfront about the costs. Giving our budgets and telling our maximum they worked to do the best they could to offer us. After a bit of back and forth, the manager eventually came out and ended up giving us a BETTER deal that we initially asked for. We were blown away by the level of accommodating they did for us. I've never seen such better service anywhere else. More

Awesome experience with these guys!!" The whole experience was easy as can be.From first estimate and finding car that fit in our budget to test drive and all financial part. This VW s The whole experience was easy as can be.From first estimate and finding car that fit in our budget to test drive and all financial part. This VW sales center has a great team offering one a friendly educational experience to put you in the drivers seat feeling confident and satisfied. Rob and Chris at Maple Ridge Volkswagen made my decisions easy and and we drove away in our new jetta. Thx you guys. More

Honest, courteous, genuine. I'd researched prices of new Golfs for a while. I'd been honest in my dealings with each dealership by saying that I was emailing several to find the I'd researched prices of new Golfs for a while. I'd been honest in my dealings with each dealership by saying that I was emailing several to find the best deal and dealership. David's reply was quick, genuine and considered. Even though I live in Kits, I made the way out to Maple Ridge where David found the right car at the right price. Even gave me a loaner for a day because the exact car I wanted wasn't in stock. All of the staff I met at the dealership were friendly and knowledgable. I recommend anyone buying a car that this dealership stocks to consider going to Maple Ridge. The staff seem to actually *care*. Rare in today's "sale sale sale" age. I'll be going back there. Thank you David and thank you Maple Ridge VW. More

Easy from beginning to end I found the whole experience easy as can be. From the initial email I sent (which was replied to by David within 30mins) regarding my desire to lease I found the whole experience easy as can be. From the initial email I sent (which was replied to by David within 30mins) regarding my desire to lease a Golf R, to negotiating the details of my trade in and lease payments I found the whole experience quick and painless. Scott in finance was very easy to speak to and personable and when the day came to pick up my vehicle it was literally an in-and-out experience with zero hassle. Can't say enough good things about these guys! More

Quit ripping people off! I was interested in a car they had for sale until I asked about the documentation fee. $700! That's double what the other car lots ask. Just a fyi! I was interested in a car they had for sale until I asked about the documentation fee. $700! That's double what the other car lots ask. Just a fyi! More

Pre-owned BMW X1 purchase Came in to see a used car the dealership had for sale, dealt with David Procknow, very friendly, pleasant to do business with, straightforward, up fro Came in to see a used car the dealership had for sale, dealt with David Procknow, very friendly, pleasant to do business with, straightforward, up front, settled on a fair price without any dramatics, a low hassle transaction. Would recommend. More

Very satisfied customer Very satisfied with the dealership even when I thought I got screwed they kept their cool and explained my whole deal which turned out to be a great d Very satisfied with the dealership even when I thought I got screwed they kept their cool and explained my whole deal which turned out to be a great deal on my part. Excellent guys to work with! Big thanks to Chris and Rob! Thanks again More