Maple Ridge Volkswagen

I purchased 2018 Volkswagen golf from you. When I bought that car on the same day I noticed some scratches on the outside and some damage from inside and Sukhveer (my friend) told you it need When I bought that car on the same day I noticed some scratches on the outside and some damage from inside and Sukhveer (my friend) told you it needs to be fixed before I take this home and Adam promised him that you will tow the car from his home and will fix the car but you didn't fix it right now. I haven’t drive the car since i bought it and it is parked in my driveway.I am very unhappy and disappointed too with your services and I request you to take the car back as I don’t need it anymore. I am depressed.Because I have not even touched the car yet and am paying the installments on time. More

We are from Victoria and buying a car in Vancouver needs all sorts of communication. James was amazing organizing everything upfront. Didn't overpromise, fully delivered. We also got a good price and a fai all sorts of communication. James was amazing organizing everything upfront. Didn't overpromise, fully delivered. We also got a good price and a fair one for our trade in. Everything was well prepared and we got in and out in no time. Perfect experience. Was worth the ferry ride to get there. More

all was good at purchase however follow up and replying to e mail questions was not good at all to e mail questions was not good at all More

The man the myth the legend Artur gave me the best possible deal on a beautiful new Mazda3 Hatchback for me and I couldn't be more grateful! He took care of everything and I highly recommend! if I cou possible deal on a beautiful new Mazda3 Hatchback for me and I couldn't be more grateful! He took care of everything and I highly recommend! if I could I'd rate 12/5 stars! More

Communicated on text for a vehicle of interest and ready to purchase. Was greeted properly by either the admin or receptionist. Provided all my personal contact information, made an appointment for me to to purchase. Was greeted properly by either the admin or receptionist. Provided all my personal contact information, made an appointment for me to see the vehicle and was promised the sales team will get back to me on the details. That's where all the good stuff ends. Didn't receive ANY further communications thereafter, I had to follow up and still didn't get a response. Went to their website later again to find out now the vehicle is no longer listed (likely sold). Thank goodness I double checked their website or would've wasted my time commuting to this dealership. Definitely not buying from this place. More

Above and beyond. On a whim, I came in to remove my locking wheel nuts, (as I lost my key, and Kal Tire didn't have the proper one) with the expectation that I'd On a whim, I came in to remove my locking wheel nuts, (as I lost my key, and Kal Tire didn't have the proper one) with the expectation that I'd have to wait in line, or get the response "you'll have to book an appointment sir" Nope! After pulling my car around, I grabbed a coffee and was told by the apprentice working on my car, I was good to go. Service like this is what's needed to drum up repeat customers as well as change the "stealership" stereotype. More

Omar was hands down the best car salesperson I’ve ever dealt with. He is patient, personable, and very friendly. He really worked hard to answer all of my questions and find the right vehicle for me. I’ll dealt with. He is patient, personable, and very friendly. He really worked hard to answer all of my questions and find the right vehicle for me. I’ll definitely be back. Thank you Omar!!! Also, shoutout to Adam and Kam - thanks guys! More

After being shown a pre owned 2018 golf for $21,999, I took the deal. Rob, a manager at the dealership makes everything look pretty by circling some affordable numbers and positive attitude. Fooled me. I’ took the deal. Rob, a manager at the dealership makes everything look pretty by circling some affordable numbers and positive attitude. Fooled me. I’m taken to Kam, who provides me papers to sign, of which he doesn’t review any with me. I’m told they’re just small things like warranties etc and I’m quietly pressured to just sign them asap so Kam can continue. Fooled again. I sign thinking that even if I end up not liking the car, I can return it. Not the case in B.C. and no advising was provided. Those ‘small things’ I was signing were actually adding thousands of dollars to the bill of sale. The total cost of the vehicle ended up coming to $32,000, which I opted to finance. Fooled yet again. I was pushed out that night after a down payment on the car and drove it home because they were closing, without being provided anything I signed for or THE BILL OF SALE. No manual for the car provided despite requesting it from the dealership, Volkswagen Canada told me I’d have to purchase it. Post purchase realize the window wiper cap is missing, rear overhead handle popped out, brakes shakes at high speeds, tires are used and likely will only get half years use out of them. While they fixed 3 of these issues, it was their pre owned “certified” with these issues. Sell now fix later attitude. I went back frustrated to the dealership to see if I can back out of what has been a nightmare of a purchase. Adam Walker their finance manager says the contract and bill is sale must have left mistakenly by ME. Informs me there is no walking out of this, says “we’ve already been paid I’m sorry” and offers no more help. When I say I’m going to file a complaint and that I’d like to speak to the GM, he snapped and annoyingly said“what would that change”. Please seek independent advice on any car from this dealership and NEVER do same day financing with ANY dealership. They’re just out for your money. P.S Doug in their mechanic department is actually a stand up guy and I would actually recommend their servicing work if it weren’t right next to the dealership. More

Omar is very nice and helpful. We could buy this Benz almost because of his. He answered and solve all questions that we asked.It was a very good shopping experience. We could buy this Benz almost because of his. He answered and solve all questions that we asked.It was a very good shopping experience. More

Friendly and very helpful salesman and I would highly recommend to anyone who is looking for a car recommend to anyone who is looking for a car More