Maple Ridge Volkswagen

Communicated on text for a vehicle of interest and ready to purchase. Was greeted properly by either the admin or receptionist. Provided all my personal contact information, made an appointment for me to to purchase. Was greeted properly by either the admin or receptionist. Provided all my personal contact information, made an appointment for me to see the vehicle and was promised the sales team will get back to me on the details. That's where all the good stuff ends. Didn't receive ANY further communications thereafter, I had to follow up and still didn't get a response. Went to their website later again to find out now the vehicle is no longer listed (likely sold). Thank goodness I double checked their website or would've wasted my time commuting to this dealership. Definitely not buying from this place. More

Above and beyond. On a whim, I came in to remove my locking wheel nuts, (as I lost my key, and Kal Tire didn't have the proper one) with the expectation that I'd On a whim, I came in to remove my locking wheel nuts, (as I lost my key, and Kal Tire didn't have the proper one) with the expectation that I'd have to wait in line, or get the response "you'll have to book an appointment sir" Nope! After pulling my car around, I grabbed a coffee and was told by the apprentice working on my car, I was good to go. Service like this is what's needed to drum up repeat customers as well as change the "stealership" stereotype. More

Omar was hands down the best car salesperson I’ve ever dealt with. He is patient, personable, and very friendly. He really worked hard to answer all of my questions and find the right vehicle for me. I’ll dealt with. He is patient, personable, and very friendly. He really worked hard to answer all of my questions and find the right vehicle for me. I’ll definitely be back. Thank you Omar!!! Also, shoutout to Adam and Kam - thanks guys! More

After being shown a pre owned 2018 golf for $21,999, I took the deal. Rob, a manager at the dealership makes everything look pretty by circling some affordable numbers and positive attitude. Fooled me. I’ took the deal. Rob, a manager at the dealership makes everything look pretty by circling some affordable numbers and positive attitude. Fooled me. I’m taken to Kam, who provides me papers to sign, of which he doesn’t review any with me. I’m told they’re just small things like warranties etc and I’m quietly pressured to just sign them asap so Kam can continue. Fooled again. I sign thinking that even if I end up not liking the car, I can return it. Not the case in B.C. and no advising was provided. Those ‘small things’ I was signing were actually adding thousands of dollars to the bill of sale. The total cost of the vehicle ended up coming to $32,000, which I opted to finance. Fooled yet again. I was pushed out that night after a down payment on the car and drove it home because they were closing, without being provided anything I signed for or THE BILL OF SALE. No manual for the car provided despite requesting it from the dealership, Volkswagen Canada told me I’d have to purchase it. Post purchase realize the window wiper cap is missing, rear overhead handle popped out, brakes shakes at high speeds, tires are used and likely will only get half years use out of them. While they fixed 3 of these issues, it was their pre owned “certified” with these issues. Sell now fix later attitude. I went back frustrated to the dealership to see if I can back out of what has been a nightmare of a purchase. Adam Walker their finance manager says the contract and bill is sale must have left mistakenly by ME. Informs me there is no walking out of this, says “we’ve already been paid I’m sorry” and offers no more help. When I say I’m going to file a complaint and that I’d like to speak to the GM, he snapped and annoyingly said“what would that change”. Please seek independent advice on any car from this dealership and NEVER do same day financing with ANY dealership. They’re just out for your money. P.S Doug in their mechanic department is actually a stand up guy and I would actually recommend their servicing work if it weren’t right next to the dealership. More

Omar is very nice and helpful. We could buy this Benz almost because of his. He answered and solve all questions that we asked.It was a very good shopping experience. We could buy this Benz almost because of his. He answered and solve all questions that we asked.It was a very good shopping experience. More

Friendly and very helpful salesman and I would highly recommend to anyone who is looking for a car recommend to anyone who is looking for a car More

I purchased a used tesla model 3 here even though I originally came because I was interested in the model Y. Initially, I wanted to put down payment for model Y to lower monthly loan and trade in my 2 originally came because I was interested in the model Y. Initially, I wanted to put down payment for model Y to lower monthly loan and trade in my 2 cars. Omar and Rob helped me with the purchase. Rob made me go through a credit check before I could even test drive anything and to “see” what I can afford.(weird) I was set on an electric vehicle that day so whatever I went through with it. Rob did not even listen to me when I said that I could put a downpayment. He kept showing me “pretty” numbers with $0 down for model 3 and for what he assumed our budget, it’s best to get the model 3. I settled for the model 3 which I didn’t mind after thinking about it but I was there for 6 hours and only test drove 2 cars; spent most of my day there waiting. The model 3 I settled for had a smell to it (previous owner may had a dog) and cracked window but overall in great condition; no accidents. So Rob said everything would be an easy fix; alignment checked, repainted, be shampooed and detailed to get the smell off and windows replaced. Rob said this will take about a week. Totally fine with me, ok. And bonus, I got to save my down pay money and a sure thing I could pay off this car really fast. Traded in 2 cars for this transaction and was assured I’d get all copy of all signed papers once I pick up the Tesla and once everything was all fixed. I always need a receipt for all my major transactions. When I finally picked up the car, a month later, not one week, it still had a smell and did not look like it was detailed at all, still have some scratches on the outside, alignment still off and windshield hasn’t been replaced because delay on Tesla orders. They didn’t even have the decency to fully charge the battery upon my pick up; only had enough to get home so I couldn’t do my errands after that. I later realized they didn’t include all the signed documents in the envelope so I phoned in and the guy on the phone was so rude and refused to give me the papers as promised. Not overall happy with customer service and the time I spent here. (Came back at least 3 times and I live 35km away just to finalize the transaction and switch courtesy cars) I have communicated with Omar since I picked up my car which has been over a week and he agrees that this was poor customer service, blames the service guys for doing a poor job but in reality they all work for this company as a whole — I still haven’t gotten my receipts or any offers to fix what was promised; nothing has been done. The only thing I wanted was to make sure the car was presentable, clean, tire pressure checked and alignment was fixed when I picked it up to save a service call elsewhere (which Rob assured us would be done) Was that so difficult? Already considering to trade for a new model Y; money wasn’t even the issue to begin with and what I wanted was simple. Staff here don’t care about customers and offer promise lies once papers are signed, do not bother coming here if you’re gonna buy a used car. More

friendly and easy to deal with , best service ever , I will recommend this dealership to anyone . will recommend this dealership to anyone . More

Duke was super personal and kind, he was not at all pressuring a sale which is huge to me! He’s also easy on the eyes haha! Bonus! pressuring a sale which is huge to me! He’s also easy on the eyes haha! Bonus! More

Mapleridge vw, was great to work with polite, and not rushed to make decisions. Bought a used 2016 honda pilot disclosed all information as to be expected. Did a great job looking at other used ads with rushed to make decisions. Bought a used 2016 honda pilot disclosed all information as to be expected. Did a great job looking at other used ads with us to negotiate price. which we ended up at very competitive in the market. The young sales man Omar was helpful not pushy and happy to answer our questions. Happy purchaser so far. More