Maple Ridge Volkswagen

excellent Customer Care This is my third car with Maple Ridge VW. The service is always excellent and I love VW so I have never sought out any other dealership. Charles, my This is my third car with Maple Ridge VW. The service is always excellent and I love VW so I have never sought out any other dealership. Charles, my product specialist, was friendly and knowledgable. He knew that I did not need to trade in my Golf but he took the time to show me that it was good to trade in. I am glad I did. The kids are excited that there are now four doors instead of two.Thanks for all your hard work Maple Ridge VW. More

Excellent Service!! If you go the Regency VW page, you will see that I was far to be impressed wit the service we received so we drove 10 more minutes to Maple Ridge VW a If you go the Regency VW page, you will see that I was far to be impressed wit the service we received so we drove 10 more minutes to Maple Ridge VW and gosh was it worth it. I cannot remember the name of the person who greeted me right at the front door politely (not a pushy salesman) then redirected me to service as it is a little confusing if it's your first time there. I had call the day before to bring the car in before the warranty expires and Doug made sure I was being taken care of by asking the right questions to solve our recurring sunroof leaking problem. As the sunroof frame has been replaced 4 months ago, we sure thought that that was the cause again. However, before getting into the big labour of removing the roof, they quickly found out on the spot that one roof drain was clogged. They did the work on site for free taking a mechanic off another job to serve me right away. Solve the issue within 10 minutes and off I was. They didn't charge me anything for this quick fix. I sure will be returning to this location and so should you! More

Wonderful Staff and Knowledgeable Trevor was very knowledgeable and was able to give me lots of options for my first "new" vehicle. He knew each car in and out. He is the most helpful Trevor was very knowledgeable and was able to give me lots of options for my first "new" vehicle. He knew each car in and out. He is the most helpful sales rep yet , since I had started car shopping 6 months ago. He knows how to get a "need" and "want" all in one.They understand having a budget and will get you into that special car. I ended up buying a 2012 GTI and couldn't be happier. More

They just "got" my situation I had been burned by a terrible experience purchasing my last vehicle - which I really didn't really like but felt like I was stuck with. I had pretty I had been burned by a terrible experience purchasing my last vehicle - which I really didn't really like but felt like I was stuck with. I had pretty much given up on getting something different/better when I happened to call Trevor at Maple Ridge VW on a whim. 2 days later I had a new-to-me 2015 VW Jetta! Trevor, Rob and Scott just seemed to "get" my situation and did their very best to get me into a better vehicle and a better loan. It's always nerve-wracking for a woman alone to deal with car salesmen, but I think they were pretty truthful and there is absolutely no denying that the car is great and my new loan is better for me financially. Thanks Trevor, Rob and Scott! More

Rob very pleased I had been looking at the Sportswagon for quite some time , popped in Monday and talked with Trevor, extremely knowledgabke on the car inside and out. I had been looking at the Sportswagon for quite some time , popped in Monday and talked with Trevor, extremely knowledgabke on the car inside and out. I did not have time for a test drive came back Wednesday, Trevor was off so Chris steped in and he too was very helpful as well on my test drive, really liked the car. When it came down to price, Adam one of the managers was very very helpful in the trade in and price on of the car, overall a very good experiece, many thanks to all and look forward to picking up the car today!! More

Amazing My 2004 Jeep liberty engine suddenly died, so I started looking online at cars and then decided to go into the nearest Volkswagen dealer close to my p My 2004 Jeep liberty engine suddenly died, so I started looking online at cars and then decided to go into the nearest Volkswagen dealer close to my place, I went in and was immediately greeted by Charles Tomozer, all the staff were so happy and friendly, it was so refreshing not to have the negative vibes and high pressure that I had experienced so many other times, from other car dealerships over the years, he made me a coffee and we sat down as he asked me what I was looking for as my wish list. After I told him, I sat relaxing as he went to do some research, he then came back, a short time later, to tell me that a 2013 VW turbo Beetle, that had recently came in, matched what I was looking for. Charles took me outside to check the vehicle out and said I could take it for a test drive for a couple hours, I went back and then ended up having it over the weekend, no pressure. I came back Sunday night and after some friendly negotiations with both Rob and Charles, I purchased my new VW. Charles was very informative and helpful showing me the different features and helping me set up my blue tooth, etc. I have to mention that even the finance man, Ben, was friendly and went over every thing explaining all the fiance paperwork thoroughly with me Tuesday I dropped off my car to have a few things fixed and the car detailed as agreed upon, I'm excited to get it back as so far I LOVE my new purchase. I can honestly say that this was my best experience buying a vehicle ever. I would definitely recommend this dealership. More

Looking for a Jetta We were looking for a Jetta to exchange our PT Cruiser 2005, we saw several dealerships to get the best deal to exchange our PT for a Jetta and we wer We were looking for a Jetta to exchange our PT Cruiser 2005, we saw several dealerships to get the best deal to exchange our PT for a Jetta and we were still undecided, it was close to closing time, Trevor Neely took good care of us, he show us the best option for our budget, he knows all the pros and cons of the models in terms of engine, seats, back camera, etc. he pull the cars for us to see and patiently explained, all this way after closing time, is great to meet someone who knows to the minimal details but also loves his job, as well as Robert who give us the best deal and Scott that made things easier to get the credit. We are very please doing business with Trevor, Robert and Scott, is very nice o deal with such a nice people who loves what they do and take good care of their customers. More

Great Experience David Procknow was easy to negotiate with and applied no pressure. He was courteous and attentive. We thought this dealership was very professional an David Procknow was easy to negotiate with and applied no pressure. He was courteous and attentive. We thought this dealership was very professional and we love our new car! More

Great purchasing experience even with the slight hiccup Great experience purchasing a car. The was was typo on the price quoted ;however, they were apologetic and sincere, and we came to an agreement on a f Great experience purchasing a car. The was was typo on the price quoted ;however, they were apologetic and sincere, and we came to an agreement on a fair price plus they gave me a great price on my trade in. Chris, David, Adam and Ben (Finance) are top notch quality guys. I highly recommend coming here. More

It couldn't have gone any better The whole experience of buying our car couldn't have gone better. Everyone that we dealt with went out of their way to ensure that we were happy with The whole experience of buying our car couldn't have gone better. Everyone that we dealt with went out of their way to ensure that we were happy with the car that we were buying. Not at all like most of the other dealerships that you deal with. More