Maple Ridge Volkswagen

The staff made it a warm welcoming experience and made it a very pleasant experience. Jordan made sure I was choosing a car that worked with my budget and my lifestyle. Jordan explained everything and made a very pleasant experience. Jordan made sure I was choosing a car that worked with my budget and my lifestyle. Jordan explained everything and made it clear i knew what I was picking. This was my second time in a dealership and after a horrible first experience Jordan and the team at VW maple ridge made me feel like i made a good decision and i didn't have any nerves or second thoughts leaving. More

George was a pleasure to deal with! I have been in the market for a SUV for what seems forever, and George found me the perfect vehicle. It was a quick and easy process. Highly recommen I have been in the market for a SUV for what seems forever, and George found me the perfect vehicle. It was a quick and easy process. Highly recommended. More

Trying to buy a used car is stressful, and out of all the dealerships we went to, Maple Ridge VW was the ONLY dealer where we felt absolutely ZERO stress! Rob and Amir were respectful and kind throughout the dealerships we went to, Maple Ridge VW was the ONLY dealer where we felt absolutely ZERO stress! Rob and Amir were respectful and kind throughout the whole process; we're really happy with both the car we bought and the service we received, and we'd definitely recommend Maple Ridge VW to others! More

Nice to chat with you great service and knowledgeable thank you for all your help see you soon thank you for all your help see you soon More

All the team at vw maple ridge were great to deal with. Especially George who was very friendly and honest from start to finish. Especially George who was very friendly and honest from start to finish. More

This is the worst place you can go to purchase a vehicle. They behave like thieves as they force you to finance against your wish. These guys should be investigated by the authorities. DONT GO TO MAPLE RIDGE They behave like thieves as they force you to finance against your wish. These guys should be investigated by the authorities. DONT GO TO MAPLE RIDGE VOLKSWAGEN! More

I had a terrible experience in this dealership. It is like a nightmare since I bought a 2019 GMC Terrain at this place on November 19, 2022, with a water leak issue and with their promise to fix th It is like a nightmare since I bought a 2019 GMC Terrain at this place on November 19, 2022, with a water leak issue and with their promise to fix the issue ASAP. Today is January 30, 2023, and I still have the same issue with my car. I made several appointments with them and took the vehicle there 4 times already for the service and in all the appointments after 1 or 2 days with my vehicle and causing problems to me because I live about 35km from them and it's not easy for me to keep going there, they just returned the vehicle to me with no fix at all. Extra Fees: The vehicle was overpriced and they included many dealer fees that I haven't asked for during the negotiation and which they did not mention anytime. After some research I found the following: "The only required fees are sales taxes, the battery levy of five dollars and the tire levy of three to five dollars per tire depending on the size of your vehicle" There are lots of websites and videos on YouTube explaining those extra fees, and I'm sure Maple Ridge Volkswagen knows about that. Here is a list of extra fees they charged: - Anti-theft fee ($305.00) - Dealer prep fee ($380.00) - Finance placement fee ($295.00) - Doc fee ($697.00) Total with extra fees: $ 1677.00 Please do your own research and you will verify that none of those fees are required when buying a vehicle and that dealers apply them to make more money. Extended Warranty: I didn't want to buy extended warranty to the vehicle but Kam Golbaz said that if I add the extended warranty, I could lower the interest rate and at the end the warranty would be free because of the much lower rate. Completely untrue! I did my research and verified that simply does not exist and at the end I got a very high rate + extended warranty of $3,396.34, which I asked to remove later after my research. I'm extremely disappointed with this purchase. I never saw that way of doing business before. They look friendly before taking your money but after that, they just don't care. Please, if you value your money, don't buy your next car at this place. I don't recommend this dealership at all. More

What really impressed me, he was a consultant at the first place unlike other who just try to sell, no matter what first place unlike other who just try to sell, no matter what More

Dishonest about pricing. I looked at a couple of GLIs on the lot and pointed out the price of the two cars was above the new MSRP on the vw.ca website, I get it, supply and d I looked at a couple of GLIs on the lot and pointed out the price of the two cars was above the new MSRP on the vw.ca website, I get it, supply and demand. That's not the issue, the issue I have is the salesperson blatantly lying to me end telling me there is no way the price of the used one is higher than the MSRP of the new one, he then goes on to tell me who would buy used if it's higher than the new cost...EXACTLY. This person was either flat-out lying or had no idea this was the case, that begs the question, why is this person even selling cars if he knows nothing of the product being sold? He then goes inside, where he claims were to verify my claims, which were 100% accurate. He returns with the sales manager in tow who begins to give me the supply issue speech and how things are not getting better anytime soon. I guess he hasn't noticed the new car market softening. Enjoy chasing the market to the bottom with your greed and trying to convince people they are getting a good deal on used crap when they are clearly not. This sort of behaviour will come back to bite dealerships like this in the end. More

James And Rob at Maple Ridge Volkswagen, treated me with respect. They gave me a very fair deal on trading in two vehicles against a new to me Used 2018 Denali 3500HD. Would defiantly recommend them to any respect. They gave me a very fair deal on trading in two vehicles against a new to me Used 2018 Denali 3500HD. Would defiantly recommend them to any potential buyers. More