Maple Ridge Volkswagen

Very helpful staff, especially Rob Machenzie. Very helpful staff, especially working with Rob Mckenzie. He is a solid guy who will go to bat for you! Will use them for my next vehicle purcha Very helpful staff, especially working with Rob Mckenzie. He is a solid guy who will go to bat for you! Will use them for my next vehicle purchase. More

excellent service Was fantastic really helped me.I had no credit and they got me in a car that I could afford they were fantastic I'm very happy. Was fantastic really helped me.I had no credit and they got me in a car that I could afford they were fantastic I'm very happy. More

EXCELLENT SERVICE, ROB WAS VERY HELPFULL. Rob was accommodating and knowledgeable which helped us decide what vehicle to purchase. The staff worked well together to supply us with the vehicl Rob was accommodating and knowledgeable which helped us decide what vehicle to purchase. The staff worked well together to supply us with the vehicle within a very short period of time. More

The best Car Sales Guy around! From the moment I returned to VW to buy a car, Rob has been everything you'd wNt in a car salesman. He's honest, respectful, personable and listens to From the moment I returned to VW to buy a car, Rob has been everything you'd wNt in a car salesman. He's honest, respectful, personable and listens to you when buying a vehicle. He made the entire car buying process super smooth and even since my sale, he always comes and says Hi and catches up, and has gone above and beyond with helping me with additional car accessory purchases. Rob.. You rock! More

Thanks Rob Rob made the purchase of our Passat an enjoyable experience. He was down to earth and was easy to talk to. I will look Rob up next time we want a ne Rob made the purchase of our Passat an enjoyable experience. He was down to earth and was easy to talk to. I will look Rob up next time we want a new car. Kelley More

Robert McKenzie is a refreshing star salesman! My wife Silvia and me have found that Robert McKenzie is the most personable and knowledgeable salesman that we have ever met. He sold us our brand n My wife Silvia and me have found that Robert McKenzie is the most personable and knowledgeable salesman that we have ever met. He sold us our brand new VW Golf TDI in 2010 with all the bells and whistles that we wanted and explained the many intricate and sophisticated innovations with the VW Golf TDI. We have always had our Golf TDI serviced by Maple Ridge VW and the service staff and mechanics have always done a perfect job of maintaining our Golf TDI. Robert McKenzie has always been there we have have showed up for service and as always maintained the highest level of customer satisfaction and attention that we could have hoped for! Robert McKenzie is well deserving of the highest rewards that his industry could give him because he stands above them all. Finally, Silvia and me have been blessed to have met such a nice and personable person and we wish him all the best in his successful career. Silvia Tark and Guy Bélanger More

New car purchase Overall just a great experience , friendly and very professional . Wouldn't buy a Volkwagon from any other dealership,(this is my 7th Volkwagon I've Overall just a great experience , friendly and very professional . Wouldn't buy a Volkwagon from any other dealership,(this is my 7th Volkwagon I've owned) . If want a great price , for a awesome car look no further . David is hands down the best salesman, and Doug in service is the man. 10 out of 10. More

The "Rob" Rob is THE Rob of VW sales... When we traded in our 2010 Golf for a 2014 Tiguan he was THE most energetic positive guy and not just because he was ne Rob is THE Rob of VW sales... When we traded in our 2010 Golf for a 2014 Tiguan he was THE most energetic positive guy and not just because he was new to the Dealership. Rob demonstrated experienced willingness to accommodate all of our needs in our purchase. His demeanour is not for everyone as he's a take charge guy and wants to close every deal (and why wouldn't he??) but he is a hands-on guy with a tactful "no pressure" sales method. I appreciate that. He's a total car guy and it shows. I can relate. Upon a couple return service visits he 'magically' appears and checks in to see how things are. Pretty cool. Keep it up dude. You're the missing link in customer service everywhere. More

Rushed, forgot who I was. Very dissapointed in this dealership. Very unprofessional and overall hard to deal with. Also very sad that they give away free gifts to the customers Very dissapointed in this dealership. Very unprofessional and overall hard to deal with. Also very sad that they give away free gifts to the customers that give them good reviews. Will forgot who I was the day after buying my car when I went to bring my car in. He didn't even remember me and I had bought my car the day before! Also my "free gift" was never given to me not was the link sent to me till a year later! Will claimed that since I had received something else with my car I was not eligible for the gift. He also said that I had to contact head office..well that was a lie because when I did contact head office they told me the dealership sent the links out...overall very poor customer service. Also the service department was very distasteful during my first few visits. The service advisor didn't believe me when I told him my car issue, he treated me like I was just some teenage girl who knows nothing. I had to request not to deal with him the next time i went in. I have wanted to write a letter to head office for a long time now..but haven't. I don't plan on ever taking my business to a dealership that gives away free gifts for good reviews. Very sad. More

Awesomeness!!! I've been to a lot of dealerships but never experienced such down to earth staff ever. The environment is great you never wanna leave. Most places hav I've been to a lot of dealerships but never experienced such down to earth staff ever. The environment is great you never wanna leave. Most places have dead robots that work for them but maple ridge VW by far has the best customer service!! My decision was last min, Rob was great and im pretty straight forward and he took the challenge and now I have a 2014 VW Jetta couldn't be happier. I felt comfortable especially when it came to deal with the awesome finance guy Scott!! Overall I would go back and recommend all my friends and family to do so as well. More