Maple Ridge Chrysler Jeep Dodge

A week in the life of a Maple Ridge Chrysler consumer : After a bad experience at another dealership that left us with a huge balloon payment at the end of our loan that we were not informed of when we : After a bad experience at another dealership that left us with a huge balloon payment at the end of our loan that we were not informed of when we signed our documents, we decided on a whim to take advantage of an online tool we saw on the Maple Ridge Chrysler website/facebook page that values your trade-in. We knew we owed a lot on our Ford, but we decided to take a look. What could it hurt? I sent information in, informing them approximately what we owed on the loan, saying we totally understand we can’t pay off the loan with a trade-in, but because of our negative experiences with Ford and finding out we have to save an extra money every a month for the next four years anyway to afford the balloon payment, we were interested in exploring our options in getting into a different vehicle. We knew about Maple Ridge Chrysler and their kinda crazy radio ads, getting people into this and out of that, giveaways, etc etc. I thought if anyone could do something, it would be them. We were contacted right away by a sales rep. He asked me to please touch base with him via phone, that he was confident there would be something he could do for us. We contacted him and set something up. I told him a bit about our experience and that while we hadn’t been interested in used vehicles in the past, we were this time around due to a change in circumstance (we do significantly less driving and used vehicles concern us far less). So we decided to go out and have a sit-down. While we waited until our appointment day, I forwarded him a link to a used Jeep Compass I found attractive. I said we didn’t know much about them, but it looked like our style of vehicle. We arrived for an 8:30 appointment on Oct 31. We sat down with him and went through some of our wants/needs. Apparently we showed up on a great day for deals, according to him. We talked a bit about our old car, about our Ford’s Sync system being important to us, though if we couldn’t get it in a vehicle (because we were thinking used, not new) then it wouldn’t necessarily be a deal breaker; however, we stressed it was important as that music was a huge part of our car experience and our lives, and we wanted to try to ensure we got into something with a comparable system to Ford Sync. Our rep told us no problem at all, the UConnect system with Chrysler was basically their version of Ford Sync. We talked about voice commands, bluetooth, and all the hands-free options we currently had which we felt were important. It was just part of our vehicle experience and we wanted to keep it if we could. We felt he understood, but of course because we had come in talking about used vehicles, we did not anticipate we would get that. He asks us about color, I say I’m sort of over black but if it were black and the right car, then hey why not. We walked around the lot and the dealer showed us a bunch of new vehicles mostly out of our price range. Every time we sort of got excited about the look of a vehicle, he sort of leaned in and looked at the MSRP and it was like “oh, this one is [$$$, over our price]” and implies your basic “so not this one”, and from there it was a bit of a roller coaster up/down/up/down excited/disappointed. These were all new vehicles anyway though and we figured we’d be walking away with a used vehicle, so no big deal. But he starts telling us that the real rebates are going to be on the NEW vehicles, not the used ones.. and he’d like to get us into a new vehicle to take advantage of things like 0% financing (which we don’t qualify for) and large chunks of money off the price (which if you think about it, a used vehicle would have done anyway by just costing less… didn’t think of that at the time). Anyway, the car I wanted to see, the Compass, they must have had a total of 3 of them on the lot total, and the sales rep had no clue where they were (not his fault I mean there are 800 cars on that lot, it’s not his job to know the precise location of everything -- it just made searching for them difficult). We saw one used Compass while we were walking around but I think it was a very entry level model and a few years old so we passed over it after a glance; we were still looking for a few bells and whistles anyway. We contemplated the other cars he had shown us but once I got to see a Compass up close and personal, I knew that was definitely more the style of what we were looking for. So we talked about that being the car to see for sure, talked about how maybe we’d have to bring one in from another lot, but that he’d talk to his vehicle guys to try to find anything they had on the lot right now. We go back to the main lot so the sales dealer can see what they have. Soon the dealer comes back very excited. He’s got the perfect car, the best possible color (we were seated at a desk looking over a Compass book that my husband had found on a rack of car brochures, so he points out the color right in the book), it’s a 2016 (wow…) brand spanking new and has the sound system we’re looking for along with other features. He has the car guy bring it around front. It’s got the radio system we wanted and seem to be assured this is extraordinarily comparable to our Ford system and will do everything we want it to do. He lists off all the other fun features (that we don’t need whatsoever and were not at all on any wish list of ours) like heated seats, remote start, soft-touch interior, reverse camera, a 6 speed transmission with autostick, 4x4, etc etc etc. It’s an impressive list for people like us, but I didn’t care about any of it, I just wanted the entertainment system to do what I needed/wanted it to do. We test drive it. My husband drives, I decline to drive as I’m nervous with strange passengers. I’m in the passenger’s seat though. It drives amazing, but we’re so used to the clunky Escape on the truck chassis that driving -any- vehicle on a car chassis probably would feel like being on a cloud now that I look back… he talks about some of the features, we look over the radio. Obviously we have no media with us (usb sticks, usb cables, etc) and nothing on the harddrive of the vehicle, so we can’t test that, but we were assured it was going to do what we were looking for. For a 2016 vehicle that’s what I expected: voice play commands, and obviously the radio did respond to a number of other voice commands so we had no reason to think we weren’t getting what we wanted. It was important to us and if we’re paying a ton of money for a car (more than we paid for the Ford), we wanted at LEAST what we had prior in our Ford. We pull back into the dealership. I start to get worried… all these features, and a new 2016 vehicle… too good to be true? Our dealer assures us though: He will not put us in anything we cannot afford. He knows what our previous monthly payments were, I know he does because I emailed it to him. So I trust him. Fast forward to us sitting in the dealership while they run all the credit check goodness to see what we qualify for, and what the payments will be. Dealer is off doing the papers, and I talk to my husband. I whisper “It’s probably going to cost at least $80 more than what we’re paying now” and he tells me not to worry. The dealer said he wouldn’t put us in anything we couldn’t afford right? Dealer comes back to the table: The price he puts down is almost $300 over what we’re paying now, and I’m just panicking inside, but I’m trying to be collected. My husband reminds me we can just walk away, and I tell the dealer it’s just way too much. If it can’t work, we will just walk away, no harm done. He’s quick to remind us that this is the first round and they can try to work something out. We go back and forth a few times, there’s talk with a manager or owner at one point I believe (it’s all a blur, though looking back I think I only really got to talk to salesguys), they ask me for my firm price tops and I give it; they then try to talk me up $20 - $30 more dollars and I nervously put my foot down, even though the price I’m giving them is still way, way more than I ever thought we’d spend. I feel trapped, we’ve spent so much time here.. what a waste it would be to just walk away and waste everyone’s time? It’s a major pressure situation even if they say it isn’t. Keep that in mind, potential car buyers, especially those new to car dealerships. When the final price comes back, despite giving my TOP price, it is -still- $8 above that. Like they just absolutely need to push it that $8 just to win the game, but reluctantly I agree. It’s close enough right? Just a few dollars.. just a few dollars… We fill out a variety of papers and we have to initial the final deal, that we accept the terms. Everything is written in black sharpie on the original paperwork and is strewn about the page as if it were nothing but a piece of scrap paper, which seemed strange for something we were going to initial as having accepted. We do, we shake hands, and we’ve now bought ourselves a brand new car. Now comes the waiting. By now, the dealership is crazy busy. We hadn’t really noticed, we were so absorbed in our own process that we did not even notice the dozens and dozens of people now seemingly shoved into every corner of the showroom. We hang out in the main office for awhile, then we go hang out in the hot dog stand, then back in the main office. It got so busy after an hour or so that it was standing room only by far. We got up from our seat at one point and literally someone was camping us and swooped in and took our chairs. That was kind of frustrating. It’s frustrating to have an appointment but no where to actually sit while you go through the motions. Buying a car is not like picking out a toaster. We changed desks two to three times and spent a lot of time just milling about, and my husband jokes that we should climb into the minivan on the showroom floor and just hang out in there. I seriously consider it for a moment, but eventually wave it off with a chuckle. We are at some point informed we get to bring home a free gift from the slew of boxes in the midst of the showroom -- popcorn makers, off-brand 32” tvs, mini fridges, a sound bar… my husband selects the soundbar for our main TV, though I really tried to talk him into a minifridge for the master bedroom. We see salespeople zoom by to and fro with papers in hand, including our own. Eventually, our dealer decides to change things up a bit. He says about four separate times “I’m going to get you into insurance in just a second” while he flies by with papers in hand.. each time nothing happens and he comes back ‘round to say it again. Getting into insurance is something we do because we had already been waiting forever to get into finance. When we do get into insurance finally, our insurance goes up by another $30 (just a few dollars more), and of course now comes the total loss coverage.. we can add it into your car payment no problem, just a few dollars more ($17, precisely, per month). Just a few dollars more. I am going to hate those words til the day I die. So we’re insured motorists again, huzzah. Now we wait for financing.. again sales guy zooms by, “just a few minutes”. It felt like hours.. (it may have been) and when we finally get into finance, I’m just exhausted, ready to go home. Now we’re told something new by the finance guy: The rate they got us on the car, there’s going to be a new ‘blended rate’ because of the previous vehicle (our trade in) loan and our current vehicle, and that’s going to up the rate just ‘ever so slightly’.. just a few dollars more. Even though we initialed the previous deal, we now have to initial a new deal for just a few dollars more. In retrospect this should have been the moment we walked away (as though there weren’t about a dozen moments prior when we should have done that), as they already were reneging on their original signed-off-on deal. But we’ve been through a lot at this point, and it’s just a few dollars more, just a few dollars more... where are we now on price, I have no idea.. my ‘hard limit’ is blown apart. Just a few dollars more. He puts in the total loss coverage, which the insurance agent had estimated. It turns out to be approximately $1 more.. hey, just $1 more. Close enough right? Just a few dollars more… He throws down that our loan rate will be fixed only for 5 of the total years which is more brand new information (and another moment we should have perhaps walked away), which scares me. I don’t need surprises in 5 years. I ask what is the difference after that time is up, and he explains it can be ‘significant’ -- at least he’s honest. Ready to turn tail right there, I don’t need surprises... but we talk some more, and now extended warranty is on the table. I talk about getting the extended bumper to bumper (just a few dollars more, right?) and he suddenly comes out of nowhere and says “Oh and if we do that then I can lock your rate in for the full loan term!” Looking back, I think he could have probably done that regardless.. but now he’s sold me on the loan terms by giving me something he could tell was making me nervous before. Finance guys are sales guys too, I suppose. So now we’ve got our loan with all the “few dollars more” in it. A payment I didn’t predict in my wildest scenarios walking into this dealership that day, but at least it was brand new, beautiful, and had one of the best features for us that we really wanted. We take it home. … and then it starts. ----------- Me: “Play artist [insert artist]” Car: “Misrecognition” Me: Hmm.. “Play song [insert song here]” Car: “Misrecognition” Me: Ok.. you can do this.. “Play [insert song here]” Car: *randomly does something unexpected and completely unrelated* Me: *sigh* ----------- Enter into a long period of trying command after command with the vehicle trying to get it to play songs like Ford Sync used to, over the next 24 hours. Confused, I start pouring over user guides, manuals, voice training, tutorials, forums, and finally I email the dealer. I had found prior, in a manual I downloaded off the internet for my exact car (a canadian manual for the 2016 compass, and you don’t get provided with it, you get a user GUIDE which is different.. the manual you have to search out for yourself as it turns out). I see in the ‘usb mode’ where it clearly says ‘play [artist, song, etc]’ and I think “Ok, good.. that’s good then.” So I email the dealer and I explain the problem. At first there’s that feeling from him that he feels we’re not using it right (though we probably know more about Chrysler radios than the dealers at this point). I talk about the user manual and also the in-car tutorial system which to this day clearly still says the command is available at least in USB mode, and also if you use the in-car tutorial, it talks about the command as well. Later on, I would have no fewer than three MRC employees pouring over the user GUIDE (not the manual) seeking out the information -- when I tried to explain the difference between GUIDE and MANUAL, I was met with counter protests: you must have gotten it from a US site, are you sure it’s the right year, are you sure it’s a legit manual? Well it came from the Jeep site among others, what else do I want? I knew it was canadian because it said so IN the manual, and the year and make/model were clearly marked. I’m not crazy, but here I am trying to convince people I’ve not just told a whopper of a tale. That all would come much later, though. The first series of events was just the emails to the dealer, which were sparsely-responded. In the end, the dealer said he’d talk with his service agents and get back to me -- keep those words in your head, because you’re going to hear the words ‘get back to me’ several more times, and you will find they are terribly empty promises. To quote verbatim from his email: “It is something that should be fixable, and from everything I can see, you should be able to use those voice commands in your vehicle. I can talk to the foreman tomorrow morning when he is back in and let you know what we come up with.” He’ll get back to me. .. I hear nothing from him. I hear nothing from the rep so I decide to schedule my car in for a service via their online system. The dealer had said at one point I should take the car in for just about anything I felt was “off” since it was under warranty. I knew some of the ways to reset the uConnect system involve pulling the fuse (which I had already researched and located, something I’ve had to do with our Ford before, that’s just the nature of having computers in your car), but we decided to hold off. Surely the service center would do that first. I get no response within say half a day (Ford always got back to us in that time) to my internet request for a service appointment. I send a follow up message to my dealer via email, to which there is no response, and eventually touch base with him by phone. He says “Didn’t you get my email?” No, of course not. I’ve sent you 20 emails to your two emails, you know if I had have received it, there would have been a response. He proceeds to tell me his computer crashed not once, not twice, but three times, miraculously at the exact moment he tried to email me each time. Having worked in technical support as long as I have, I know the likelihood of that, but I brush it off. People get busy, and excuses are made. He then says I can talk to the service center to set up a time to bring it in. I talk to the service center next. I speak with a woman who says she has a line out the door of clients just waiting there and has no time to properly dedicate to my call (pretty much verbatim) which I thought was respectful; she takes my name and number and says she will get back to me. Get back to me.. ok. This time for sure. She’ll get back to me. … I hear nothing from her. I’m fairly annoyed at this point. I know it sounds silly, it sounds stupid to most, that this little feature would bother me so much, but for me, it’s not a ‘little’ feature. It’s one of the MAIN reasons we decided to buy a whole brand new 2016 vehicle for so much more money than we thought we’d spend, so this was the feature that had to work. This was the feature we had to fix. And we were told it could be fixed indeed. But I go back and forth with so many people, more people than I could keep track of, names I completely lost in transition. I’m angry. No one seems to know anything about my problem. It’s like the people who should be experts are about as trained as I am with the system, and as it turns out, that may just be true (at one point I sat down with someone who said straight to me “You know more than we do at this point” -- yes, it may just be true). In the end we decide to leave it for awhile.. maybe it wasn’t so bad. It did have some great features, after all, though we noticed the car was far smaller than our Ford and got worse mileage right from the gate and the software is ‘buggy’ -- crashing and reloading at the most random of times. Still, we leave it. … and then we get a phone call. There’s something wrong with our loan. Our so perfectly-worked-out loan with all the ‘few dollars more’ tied up in a neat little bow. Someone had apparently submitted our paperwork to the bank as a 2015 instead of a 2016 -- we would later find out looking at the paperwork at home that they put it in as a 2015 Jeep Cherokee, not a 2016 Compass. This was on a segment of the paper that required no initials or signatures from us at all, so it was never really pointed out or gone over in detail as we went through the process of “sign here, initial here”, and clearly that is for certain true as the finance department would have noticed it as well on closer review. Our bill of sale still said all the correct information, but someone had managed to mess up the paperwork to the Bank on which our entire future rested upon for this vehicle. Now with the correct manufacture date… the bank is rejecting the interest rate. They want to raise it -- just a bit. Just by 0.9%, he says and… you guessed it: “It will just be a few dollars more” But this time I say “No”, a word that should have come up a very long time ago at this point. No, it will not be a few dollars more. This is not our error, and then I start talking about the problems with the car and how disappointed we are. Now I’m really angry. What was perhaps something I could have lived with is now compounded by general incompetency and ongoing frustration. Now we should drive 30 minutes back into maple ridge to sign more papers and sign away yet another “few dollars more”. How about no. In addition, he left a message with my husband that we would have to switch banks, and lose a KEY feature of the loan (the ability to put money toward the loan that is extra and lower our payments. Only one bank does that, and that’s what we signed up for). He caves almost immediately (why didn’t he put forward the alternative before?) when I protest. He will “make it work”, though he also immediately tells me about how they are losing $1,000 on the deal. I feel guilty right away, but it’s an angry guilty, not a sympathetic one. If we’re out features and money and THEY are out money, then let’s give up the car, go back to what he had. I’m done. Let’s be done. But he convinces me he will make it work, no extra charges, no worries. Come in saturday, and have a service check at the same time, no problem! No need to come back twice, bring the car and sign the documents and be done with it. I make sure it’s going to be OK for us to come in on saturday for a service appointment when the lady told me last time (the one who never contacted me back) that she was booking weeks in advance. He assured me they’d make it work. No worries. Don’t worry. We’ll make it work. Saturday it is, no problem… … and then I get a phone call. Boy, am I tired of these. Now it’s my dealer. He’s checking in with me on my off day. That’s nice of him… I think. I explain my conversation with the finance person and I mention I’m still concerned if we show up saturday the service department won’t be able to get me in. He says he’ll check on it for me. I end up speaking to service not long after; I even put on the table that I already sent in an email request to book an appointment, to which she scoffs and makes negative comments about the speed and/or competency of that particular way of booking -- in the back of my mind I of course remind myself that I had in addition phoned in and no one called me back, so it seems it doesn’t matter which system you use. I explain yet again what’s going on, how we will be in on Saturday, and she says… no. No, we can’t come in on saturday, they are booked solid, and Chrysler isn’t even open on Saturday (the brand I mean) in case they had to contact them to find out info about our problem. Our problem was technical/software and it was already clear no one knew a thing about it, so it’s true, what if they had to check on it with the brand? I’m annoyed (again). I was promised a one-shot deal on Saturday by the finance guy. It’s like no one talks to each other at this dealership, people make promises for other departments they can’t possibly keep, they throw each other under the bus and hope for the best. But now I’m even more angry than before and I make it clear that we were promised x-thing and we were looking to get it done, and it just so happened I was off work this ONE weekday as I was sick and if I had to come down ‘right now’, I would. She at first says it’s not possible but then after talking about it, suddenly she can get me in at.. 1:15? No, 1:30. Finally, a service appointment! That I can do. So 30 minutes wasted gas back out to Maple Ridge for a 1:30. My dealer calls back to check on everything and I mention I’m headed in today. He will give the finance guy the heads up. I can go in and talk to him about the loan stuff, and apparently they have a 24/7 courier who can SEND us the documents -- we don’t have to go in at all to sign the new documents (that we shouldn’t have to sign at all). News to me? Lots of things from various departments turn out to be ‘news to me’. So here I am, 1pm, a half hour early for my appointment so I can go talk to Finance Guy(™). I stand at the desk with a receptionist who asks who I’d like to speak to, and then proceeds to take three calls while I stand there waiting. Not her fault, but you’d think they could help her out a bit by putting a menu on their phone system that says “For finance, please press 2…” and make those Finance Guys(™) sort out their own stuff while I, who am standing in the lobby, gets to talk to a real person as a priority rather than as an afterthought. I don’t get to talk to Finance Guy(™), he’s too busy at the moment, so I ask where can I check in for my service appointment? I am directed, and off I go. I stand in a confusing layout parts/service room with three oddly-positioned desks to my left. They seem to have layered two desks on in front of the other, where if taken to the rear desk you feel like you’ve walked into the ‘no-go’ zone of a retail shop -- you should never, ever walk behind the cash counter, but in this case, there was another cash counter behind the cash counter, so what else was there to do? I speak with the person at the most normal-looking desk in the room to my left. I ask where I can check in, and he says “Right here” -- “With you?” I respond cheerfully, and he breaks my spirit by saying “No, and there’s someone else waiting before you” (a lady over in the parts area standing against a wall who appeared to be in no line whatsoever). I stand awkwardly in the middle of the room, not really wanting to be ‘that person’ who sits in the ONE seat between seated individuals that gives them the feeling of personal space, but also seeing no other available wall to lean against aside from the one that lady-before-me had already claimed. When her name is called, I quickly swoop in and ‘steal’ her wall. It’s my wall now. I learned this on Day 1 in the dealership, you have to steal your spot -- claim it -- before someone else does. While I listen to the technician take forever to book an oil change and up-sell some sort of package to the poor lady before me, someone else eventually pops up beside me asking if I’ve checked in. Heck no I haven’t, where to?! … to the mysterious desk-behind-a-desk, which I crept slowly toward, feeling wrongness in every step. I give him my name, and I quickly explain the phone conversation I had about coming in at 1:30. And of course, there’s no appointment. Because of course there isn’t. I am already angry enough and I definitely direct it at this individual; calmly, but angrily. I tell him I will be seen today as I’ve driven all the way out on that promise, and calmly but equally angrily he basically tells me where to go (not in so many words, but in that way service people are so good at after many years of dealing with people’s xx -- if you don’t have an appointment, you’re doing things on my terms not yours). In other words, he’s far too busy for the likes of me (she who is without an appointment) and now he’s saying “You may have to leave it here”. Oh and drive home in what, precisely? I’m out in Maple Ridge no where near my home, because I was beckoned by a non-existent service appointment, and now you want me to leave that car here and find my way back (and then, again, return somehow, and then get to work, and then...). I can only assume they’d arrange for said transportation but he never really offered anything when I seemed shocked so I could only imagine the worst-case scenarios. I tell him I really need the car seen as this was an important feature (to us) that is either broken or absent (as far as I knew?), and at this point after all of my trouble it’s the difference between me keeping this bloody car or sending it back (to which he gives no cares at all and suggests that maybe that IS what I should do). I finally do get the grumpy service man out to my car for a quick look-see. I demonstrate the problem and he takes my place behind the driver’s seat for approximately 60 seconds, after which he tells me: Nothing I can do. Yes he was 100% done with me when I didn’t have an appointment. As I’m also 100% done, I say I will talk to the sales people, and I retreat to the showroom once again. I finally get to talk to my Finance Guy(™) which at least makes my trip somewhat worth it -- the poor guy is eating lunch but I absolutely have to talk to someone. He waves me in, I sit down, I give him the 30 second notes and say verbatim “I am done. Just done.” He says he understands (does he?) and says he’s only a lowly finance guy. He will have to involve some higher ups. So while he runs about the showroom looking for non-busy management, I sit in Finance Guy(™)’s office staring at a partially-eaten sandwich. I realize I’m hungry, so it sucks that much more. More waiting, and waiting, and finally I’m approached by a smooth-talking guy who quickly ushers me into a completely different office. I give him the entire run down, from start to finish, in about 5 minutes or less (I asked if he was ready for the whole story and he asked for the cliff notes, a sign that put me off instantly as an “I really don’t care” moment), but he’s quick to put me at ease. We’ll get to the bottom of it… he makes a joke about the service guy and the lack of customer service, and he’ll get to the bottom of it. We’ll fix it. No problem. I’ll make the rest as quick as I can as I know this has gone on far too long already (though as a writer, that is expected): We find a service person to entertain the problem. He’s a good guy, great customer service, ready to listen, ready to help. He does everything he can for the patient (car), but in the end, there’s nothing he can do. Even he really thought we’d be able to get it working until the very end when he resorted to bringing out his very own Jeep vehicle with the same radio, and he tried it himself on his own car. Result? … nada. As it turns out, the feature was just never available on this software, something you would have thought could have been brought to my attention days and days ago when I emailed about it (“Hey Greg, this car’s voice commands for playing music aren’t working?”, “Oh hey Bob, yeah that car isn’t equipped with that feature” -- would have been lovely, no?) or even better, before I bought the vehicle. So I had been put through days of being shuffled around, wasting time, wasting gas, frustration, anger, etc, all over something that was never sold to us to begin with. And I’m pretty much done. They have a loan that isn’t working, right? So clearly no money has changed hands. I tell Smooth Talker(™) that I’m ready to turn it back over to him, to which he tells me with lightning speed isn’t possible as the deal has already been financed. … already been financed? With what money? The money the bank said No to due to a clerical error? That money? Now it’s getting weird. And I’m more angry than ever before. Smooth Talker(™) tells me he will speak to the owner of the company! I say I will wait, I’ve got a couple of hours to kill, and he says sure.. have a seat. I wait.. and wait.. and he comes back to tell me that said owner is in a meeting. He will be for some time. I’m welcome to ‘hang out’, but of course I’ve tired of everything at this point and I’d imagine he knew it. I’m going home now, with the car that isn’t quite what I want and the mystery loan up in the air. He tells me he’ll talk to the owner and call me back in a few hours. He’ll get back to me. He’ll find out what he can do to make sure we’re happy. … he never talks to me again. ---------- So we're stuck with a car that has basically the main feature absent which was the pivotal point of us buying the car in the first place, and that is basically the end of the story, with the exception to the ‘fixing’ of the loan. I’m not going to get into details here because the intricate financial details are really none of anyone’s business, but to be clear, our purchase agreement paper has us buying a 2016 Jeep Compass with all the relevant information we agreed to, and that’s what we stuck with. We were stuck with this thing, at least it was going to be on our original negotiated terms. They tried to offer us an incentive to switch over to the bank we didn’t want (because they wouldn’t do the lowered monthly payments after lump-sums) but we basically stayed firm on sticking to the original deal. We had gone through enough at this point. If they don’t want to honor it, they can take the car back, which absolutely no one seemed to want to do so I can’t imagine they were really out all that much money in the long run. Oh, I guess there is one more thing: Remember way back up there somewhere 4 pages ago when I said I emailed the dealership about setting up the very first appointment, and never heard anything? Got that call today, after long since no longer needing it. Truly amazing. Also, I still have a copy of a 2016 Compass manual talking about USB mode voice “Play” commands that no one even believe exists; not the dealership, not the finance guys, and not even my car. But hey, maybe someday, someone will get back to me on that. ------------------ UPDATE 4 months later 19Feb2016: Our car still has massive issues with the entertainment system. It frequently crashes, twice a day usually is about right, and no one from the dealership has ever felt the need to call me and make this situation right. The good news: Even though every person at Maple Ridge Chrysler looked up and down and all around for the information on the voice commands, they came to the conclusion that the car was incapable of it. Lo and behold, they were wrong -- and I was right. Shocking, I know. The car is capable of it, and we did after weeks and weeks of digging and research (it should not be this hard to make ONE feature of your car function properly?), manage to get it working. But that hasn't unfortunately taken away from the fact that the entire entertainment system is keen to crash and reboot whenever it feels like it -- typically twice a day, and sometimes it reboots into spanish which is a real treat let me tell you. The work emotionally and physically we had to pour into this issue just to find the solution when the completely unknowledgable staff had no clue is appalling, but the result where we're still left with nothing but a broken product? Disgusting on top of it all. I just don't even know... if I could turn back the clock, woo boy. More