Maple Ridge Chrysler Jeep Dodge

Got my money, customer service evaporated. I bought my truck July 21st, with it I purchased a used tonneau cover from this dealership. After getting it installed, I was informed the key could n I bought my truck July 21st, with it I purchased a used tonneau cover from this dealership. After getting it installed, I was informed the key could not be found. I asked service to order me one as the cover is kinda useless without a key. No response in a week, I contacted my Salesperson (Sam) who told me to go to a different dealership and order a key and he would send me $100 bucks. I was then called by service asking me about schedualing a service appointment, on my brand new truck. I replied that it dosent need service, I just wanted the key for my $850 tonneau cover. Gave the the number on the locks (again) and was told they would look into it. Last week I tried calling my salesman again to give him a phone number of a friend who was interested in a similar truck as mine, spoke with a sales manager instead, again asked about my key. Gave him my lock number(again) and was told he would get it sorted. Service called me a fe days later to schedual a appointment for my brand new truck. I asked what was going on why do you keep trying to service my brand new truck and where my key was, again told they would look into it. It has been over a week since any contact from the dealership, and over a month since I bought my new truck with tonneau cover that dosent have a key. I feel like now that you have my money customer service dosen't matter, and "we will get to you when we get to you". This is a shame my girlfriend, my father and myself have all bought NEW vehicles within the past 2 years, and this is the second tie one of us has felt like this. It is doubtful we will purchase a vehicle or recomend this lot to friends or family. Which is a shame cause the sales team made it a enjoyable time. More

Outstanding Service! Went to look at a sports car for my husband. I ended up taking a Jeep Cherokee Ltd for a test drive. Joe A our salesman was awesome, full of knowledg Went to look at a sports car for my husband. I ended up taking a Jeep Cherokee Ltd for a test drive. Joe A our salesman was awesome, full of knowledge and easy to deal with. Had to order the colour I wanted from another dealership. I have never been so excited about a new vehicle. Thank you to all the people we dealt with. You made my experience unforgettable. See you in the Spring when my husband purchases his sports car. Marie-Lynne & Bob More

Surprise purchase Mans was very helpful and humble to deal with. His excellant knowledge led us to go from simply looking and browsing at cars to making a purchase. We Mans was very helpful and humble to deal with. His excellant knowledge led us to go from simply looking and browsing at cars to making a purchase. We actually walked away from other salesmen because we couldn't connect t with them. I asked Mans for his card because I am definitely going to recommend him to everyone I know who needs a new vehicle. Mans also treated us with respect and professionalism. We left very satisfied and happy. More

Easy and enjoyable Our salesman Mans was very helpful, friendly and knowledgeable, made our experience purchasing the truck very pleasant. We will definitely recommend h Our salesman Mans was very helpful, friendly and knowledgeable, made our experience purchasing the truck very pleasant. We will definitely recommend him and the dealership to all our family and friends. More

Very good service! We found that 'Joe A.' was very helpful in assisting me in selecting the right vehicle for my needs. He answered all my questions and got me fair valu We found that 'Joe A.' was very helpful in assisting me in selecting the right vehicle for my needs. He answered all my questions and got me fair value for my trade-in. I would recommend others to seek out Joe for buying their next vehicle. 5 star service I will definitely purchase my next car from Joe. - Maria More

Great salesman I have had a few experiences with this dealership and by far this was the most impressive. Chad was honest and forth coming with everything. Unlike ot I have had a few experiences with this dealership and by far this was the most impressive. Chad was honest and forth coming with everything. Unlike other salesmen we had. Really felt he was working for us!!! He was sure he could get the deal done and other than the colour, he did! :) Thanks Chad for the great service!! More

My first car! I was car shopping for my very first car and I was lucky to have met Rocko! He was very friendly and took his time to find me what I was looking for w I was car shopping for my very first car and I was lucky to have met Rocko! He was very friendly and took his time to find me what I was looking for within my price range and with style. All the staff were very friendly and they gave me an amazing deal that was hard to resist. Thanks guys! :) More

Document fees I purchased a used vehicle from Maple Ridge Chrysler on the 26th of July. I was told that the doc fees would be $797.00. I said I would not pay any mo I purchased a used vehicle from Maple Ridge Chrysler on the 26th of July. I was told that the doc fees would be $797.00. I said I would not pay any more than $500.00 for the fes. That was OK until I got home and started reading the paper work. On one sheet the price of the car was listed but on the sales sheet they had added $797.00 to the price of the car. The doc fees are supposed to be listed seperatly, not included in the price. I called them and they gave me a refund for the money. My biggest beef is that Doc fees are nothing but a money grab. I have spent many hours in the last 3 weeks checking and have had 2 dealers actually tell me the truth. They try and tell you thet have to pay out all these fees, dont believe it, its not true. I would like to have a dealer prove to me in writing what they pay and who they pay(Also give me the phone numbers of who you pay and how much) More

Worst Car buying experience and after sales service These guys are so awful I have walked away from warranty work that they should be doing for free and have paid another dealership to repairman truck, These guys are so awful I have walked away from warranty work that they should be doing for free and have paid another dealership to repairman truck, I have moved all my work to a more professional dealership. I will never recommend these guys. Service department is terrible, parts is terrible and their finance guys are to be feared. If you want an expensive lesson on how to a new car buyer on your next purchase...see these guys. More

Received excellent customer service from Mans Ghorbanzadeh Thank you for taking the time to find us our new Jeep. We went back and fourth with a few models and colours. We finally found what we wanted and Ma Thank you for taking the time to find us our new Jeep. We went back and fourth with a few models and colours. We finally found what we wanted and Mans, our sales man. was patient and knowable throughout the process. More