Maclin Ford

Review - Eric ReyesWe would like to give Eric Reyes a 5 Review - Eric Reyes We would like to give Eric Reyes a 5 star rating in regards to our recent purchase of a Ford truck. Eric is very professional an Review - Eric Reyes We would like to give Eric Reyes a 5 star rating in regards to our recent purchase of a Ford truck. Eric is very professional and knowledgable. He worked hard to get us a great deal and accommodated our request to meet off-site to view the truck and eventually close the deal. Eric has excellent follow-up service; always returning calls when he said he would. Honest and a pleasure to work with. Randy and Jodie Hingst More

Awesome experience. Took my truck to Maclin. Had a very bad experience at another dealership. They took my truck in and fixed my issues the first time. Service manager wa Took my truck to Maclin. Had a very bad experience at another dealership. They took my truck in and fixed my issues the first time. Service manager was a pleasure to deal with including the service advisors and technicians. The found my problems and dealt with it in a professional manor. I recommend this dealership for sure. More

The dealership is great. Sunday in finance wonderfully. The front end staff very personable and Dan and the crew in service very accommodating. As for my salesman Marcus, well once the cheque is signed you The front end staff very personable and Dan and the crew in service very accommodating. As for my salesman Marcus, well once the cheque is signed you no longer matter. I would recommend Maclin Ford as a dealership but I would NOT recommend Marcus as a salesman. More

Went into Maclin today (Feb 15) with my wife and son to Went into Maclin today (Feb 15) with my wife and son to purchase a 2019 Ford Edge that we saw advertised out front with a sign in the window, price Went into Maclin today (Feb 15) with my wife and son to purchase a 2019 Ford Edge that we saw advertised out front with a sign in the window, price of $33,999 marked down to 32,199. We went in, spoke with the sales person (Bill) who was great to deal with. Went for a test drive, and went to do the paperwork to complete the purchase. Once the paperwork had been completed, Bill took it in to the sales manager (Madison) for approval. Both men came back and Madison proceeded to explain that he'd put the sign in the wrong car and the actual price was 38,000 and wanted to give me a 'deal' at 36,000. The sign however had a stock number matching the stock number on the vehicle we wanted to purchase. When we refused to make a deal with him for a higher price he suggested we leave the premises and admittedly I was very upset. I got the feeling that he was trying to pull one over on us. It could have been a mistake if the stock IDs did not match but they did and we have pictures to prove it. I feel they were using this as a 'bait and switch' and they need to be held to account. More

Excellent service and good experience. I’d like to express my heartfelt gratitude to Anthony and Tyler for making my dream vehicle possible. Good job guys ! express my heartfelt gratitude to Anthony and Tyler for making my dream vehicle possible. Good job guys ! More

Buyer beware deal was agreed over the phone. Was lied to about the deal offered. Thousands of dollars difference between agreed to price and the different deal offered on arrival at the dealer. about the deal offered. Thousands of dollars difference between agreed to price and the different deal offered on arrival at the dealer. More

the best dealership and thanks for Kevin nice service the best dealership and thanks for Kevin he was super amazing. I will go back in the future and I will refer my friends there to them. nice service the best dealership and thanks for Kevin he was super amazing. I will go back in the future and I will refer my friends there to them. More

Awesome service we recently purchased a used F-150. This was one of the first dealerships that actually had the vehicle that was advertised.The service was exceptiona we recently purchased a used F-150. This was one of the first dealerships that actually had the vehicle that was advertised.The service was exceptional. Our salesman Kevin Mclaughlin went above and beyond to help us with our purchase! Tracy S. More

Worst new car experience What can I say more than the title. We knew the vehicle we wanted and were met with a frustrating buying experience. Salesperson was not knowledgeable What can I say more than the title. We knew the vehicle we wanted and were met with a frustrating buying experience. Salesperson was not knowledgeable and I do dislike outright lies. Struggled through and agreed on price and did deal. The sales manager - Damien - was truly rude/classic high pressure sales tactics. On pick up day for the vehicle frustration continued with us being almost unable to get vehicle because salesperson ignoring our appointment in order to chase next sale. Waitied for over an hour just to pick up car after completing bill of sale. The finance person was only reasonable and polite/professional person we experienced. Overall I would say Ford made this sale on the strength of its product and in spite of the dealership. I would suggest a different dealer if you want to buy a Ford. More

From 1st to worst This dealership has gone from a dealer that will deliver a vehicle 700km on new years day to one were they don't care about the customer who has been This dealership has gone from a dealer that will deliver a vehicle 700km on new years day to one were they don't care about the customer who has been loyal since 2011 and bought 2 f350's and 3 cars from them. Service employees have been changed 3 times in last 2 years and I only recognize 1 sales man. We were made a promise upon purchase of 2 new vehicles that management decided not to honor and when confronted about it was told your wife raised her voice to my service manager over their lack of action to support the products they put on their vehicles(tires that don't last 1/3 the life of wear) and after 1 month of inaction as we see it(offered 25% off new tires which is their current advertised deal) we had to call Michelin ourselves to finally get 60% off) so yes she was frustrated with them. I found out the promise made to us which sealed the deal to purchase 2 new vehicles was rescinded by management and when I went in to talk to the service and sales manager was told by sales manager that after purchasing over $300,00 in new vehicle from them since 2011 that he was good with loosing our business. Let me be clear...I have no problem with the salesman nor service staff we have dealt with to date but i will never buy nor have service done with Maclin Ford again due to the poor customer service from the Management team at this location! More