MacDonald Buick GMC Cadillac Ltd

Had two appointments with the Body Shop for my 2017 Buick Verano . Was told by Robin Melonson I needed to take off my front bumper ( Labour intensive ) to repair grill when in reality a mechanic fixed it in Verano . Was told by Robin Melonson I needed to take off my front bumper ( Labour intensive ) to repair grill when in reality a mechanic fixed it in the parking lot in 5 minutes while she stood there . Also installed window visors that fell off and a bug deflector and left glue Over the hood of the car and she said she didn’t know what it was Assuming no responsibility . And thirdly told me I needed a whole new rear bumper when in fact it was only clamps and was less than 250.00 installed and covered by warranty when I went to Lounsbury GM . Robin Melonson said it was not covered by warranty because of the less than 70,000 klm when in fact it was . Perhaps on the sales and service end things are different but in dealing with the auto body department this has been the worst experience of customer service by far . I strongly suggest that before engaging MacDonald Buick GMC Cadillac Ltd Auto Body Department and the questionable ability and knowledge of Ms Melonson and that of Ms Rosie LeBlanc you consider another option .This experience by far exceeds unpleasant and unnecessary . I have contacted and placed this matter in the hands of GM Canada . More

Just needed an oil change with no appointment booked. Met on arrival was good. Took about 45 min from start to finish. Excellent service and a pleasant experience. Met on arrival was good. Took about 45 min from start to finish. Excellent service and a pleasant experience. More

Great dealership. Exceptional sales staff. Great service department. I can always count on everyone to go above and beyond any time I have an issue. department. I can always count on everyone to go above and beyond any time I have an issue. More

The dealership was very welcoming for our first ever visit, we were greeted at the door by reception very nice person then were asked how they could help us. Our sales person Brian Leblanc went above an visit, we were greeted at the door by reception very nice person then were asked how they could help us. Our sales person Brian Leblanc went above and beyond to find us exactly what we wanted and made our experience great. I would highly recommend Brian and the dealership. More

Great sale team really efficient in what they do.Very Great sale team really efficient in what they do. Very down to earth. Talk to people as people not just as a customer,very friendly. Great sale team really efficient in what they do. Very down to earth. Talk to people as people not just as a customer,very friendly. More

Helpful staff, good selection of used trucks, knowledgeable about the vehicles. Working with Andrew was easy, no pressure and aggressive pricing. Helpful in finding the model and style to fit my knowledgeable about the vehicles. Working with Andrew was easy, no pressure and aggressive pricing. Helpful in finding the model and style to fit my needs. More

Sales person and team were great. This was my best vehicle buying experience by far. I would easily reccomend this delearship to other people. Thanks for a great experience!! vehicle buying experience by far. I would easily reccomend this delearship to other people. Thanks for a great experience!! More

Always a good appointment at MacDonald Pontiac. The area is clean. The people are friendly. The work done was satisfactory. The time it took was reasonable. is clean. The people are friendly. The work done was satisfactory. The time it took was reasonable. More

Unfortunately so far not very impressed. Lot of “mistakes“ were made after we bought our first new truck. Lack of communication perhaps or not interested. Didn’t feel good. “mistakes“ were made after we bought our first new truck. Lack of communication perhaps or not interested. Didn’t feel good. More

MacDonald picked up my vehicle and returned it to me Seat rattle all fixed and I am a happy customer Going back shortly for my winter tires Seat rattle all fixed and I am a happy customer Going back shortly for my winter tires More