Lone Star Mercedes-Benz

Utterly disappointed This review is for the certified pre owned sales staff. I walked into this dealership ready to buy my wife her dream car, a mercedes gl class, Sales s This review is for the certified pre owned sales staff. I walked into this dealership ready to buy my wife her dream car, a mercedes gl class, Sales staff looked me up and down, did not introduce himself, abysmal attitude. Had to request to look inside the vehicles I was interested in. There was no knowledge of the product and no salesmanship at all. Attitude improved and wow he even introduced himself after he discovered that I am a physician...Mercedes makes a great product there is no doubt..this experience makes me want to spend my 80 grand elsewhere! Absolutely shameful More

Vehicle Service Department I am extremely disappointed in the Vehicle Service Department at Lone Star Mercedes Benz. They simply do not take responsibility for their errors or c I am extremely disappointed in the Vehicle Service Department at Lone Star Mercedes Benz. They simply do not take responsibility for their errors or correct them accordingly. They simply do not care. Last year my left low beam went out. I brought the vehicle in to have it fixed. Turns out the control panel needed to be replaced as replacing the bulb didn't fix the problem. They had to order the part from Vancouver and kept my car for 3 days until they could fix it. Cost about $1300.00 to fix. Interestingly, that headlight even prior to me bringing in the care would fog up. That wasn't an issue they addressed at that time. They didn't seem to notice that. Fast forward a year later. The same issue arrises. My left low beam is not working again. Same headlight, same issue. I have absolutely no problem with the right headlight. At first they said it was only the bulb that needed to be replaced, then they quickly realized that is not going to work. So back to the same situation as the previous year, instead this time they tell me that not only the control panel needs to be replaced - the entire headlight system needs to be replaced - cost $2300.00 (on top of the $1300 paid last year for the same problem that was obviously not fixed properly). They tell me that a crack in the headlight cover was responsible for the corrosion in the unit and that the last time they fixed it there was no crack. NO - the reality is they either didn't see it last time or didn't care -- the same problem that caused the issue the first time was simply NOT addressed properly. I am lvivd, they want me to pay again for the same work that they did last time and more. I have no problem paying extra to fix the problem so it doesn't happen again - BUT I do have a problem with paying for the same service (that wasn't done properly the first time) twice within a year. What is it with customer service these days? No one wants to take responsibility for their work? They want to blame the car, a crack, you, anything other than taking responsibility and guaranteeing their work. Had they been willing to say look, we wont charge you for what was done last time ($1300) again, but will need to fix these other items (another $1000) no problem. The worst part is they don't even care, they glaze over and are simply not interested in making things right. For this reason and a few other incidents that have happened over the years I simply warn you that if you encounter a problem - they are unlikely to care to fix it for you. More

Very professional This was our first experience with a premium brand car. Carey was very helpful and took plenty of time to go through all the details of our new CLA250 This was our first experience with a premium brand car. Carey was very helpful and took plenty of time to go through all the details of our new CLA250. The dealership has an air of professionalism and expertise beyond what we have seen elsewhere. More

I couldn't be happier with the buying experience NOV 27th 2015 - PURCHASED A ML350 BlueTEC 4MATIC: After being referred by a friend, I walked into Lone Star Mercedes a year and a half ago. It was NOV 27th 2015 - PURCHASED A ML350 BlueTEC 4MATIC: After being referred by a friend, I walked into Lone Star Mercedes a year and a half ago. It was the first time ever stepping inside a luxury brand dealership – I was greeted and treated like and old friend. The Sales Manager, Simon Clarke, and the Salesman that took care of me, Luc Konicki, were first class. In the end I didn’t buy. What I wanted and what I could afford at the time were two different things. Last week I returned to Lone Star without an appointment. I asked to see Simon Clarke who came out and warmly greeted me… and Luc, he notice me from across the showroom, walked over and said, “Hello Vince.” The fact that Luc remembered my name after one conversation over a year ago really blew me away. A week later I drove away with a massive smile on my face as the owner of a new 2015 ML350. I have to say, working with Luc and the rest of the Lone Star team was an excellent experience, it really was. I know few great sales people and Luc is certainly one of the best - he was a complete professional with an exceptional ability to serve others. By the way, last Friday when I came in to pick it – Luc let me know that he discovered the rear passenger window of my new ML350 was scratched and that a new one was already on order. Again, first class service. My Lone Star experience was nothing but a positive experience – beginning to end – just like the vehicles they sell, and the one I drove away in. If you’re considering a Mercedes-Benz, consider stopping by Lone Star – while you’re there, ask for Luc. Tell him Vince sent you ;-) More

First Service Appointment - 4 Stars turn into 5 UPDATE - DEC 14, 2015 I went into Lone Star first thing this morning for a scheduled service appointment. When I took possession of my ML350 two we UPDATE - DEC 14, 2015 I went into Lone Star first thing this morning for a scheduled service appointment. When I took possession of my ML350 two weeks ago, the salesman (Luc) noticed my right rear passenger window had scratches in it. He immediately ordered a replacement window. Today was the day I went into dealership to get that window replaced. Overall, I give the dealership another 5 stars. Now, before you think I'm some sort of naïve new-Mercedes driver... I'm not. I've read a lot of these positive and negative reviews so I was hyper observant during my visit. I arrived 10 min early. I was warmly greeted by a lady at the service counter concierge desk who sat me down in a waiting area, while I waited for an available service tech to checkin with. I didn't wait long... I was then greeted by Ryan who went through all the typical and expected things one would say to a customer who's bringing in their vehicle for service. I was given a loner car for the day. Much appreciated. I noticed others in waiting were in and out just as quickly as I was. When I returned at the end of the day, dropping off the loner vehicle was slightly confusing - I didn't know where to park the loner - I parked it outside near the service bay doors but felt that I should have drove it into the customer service bay where I drove my own vehicle in this morning. This would have made it easier for the service staff to come out, ensure I didn't cause any damage, check the millage and fuel, then park it where they would prefer it to be parked. I went inside - again, warmly greeted - handed over the loner car keys, signed the relevant paperwork... and told that my vehicle would be brought up shortly. A half an hour went by when I realized no one called me for my vehicle. The US Presidential election campaign trail was on TV and quite honestly, it's like watching a train wreck - thus I was easily distracted LOL Realizing a half hour has gone by I went back to the service desk and let them know I was still waiting for my vehicle. She immediately apologized, made a call and told me my vehicle would be brought up right away. Within a couple minutes, my vehicle was there. I'm happy. Because of my wait, she gave me a card that promised a free car wash, anytime with no expiry. I happily accepted. What would have been a 4 Star update, just turned into a 5. Why. Because she showed that she cared. Simple as that. Again, I'm not naïve. No dealership is perfect. In this case, neither was the Lone Star, but they knew how to make up for their error. Oh, and when I climbed into my ML350... I noticed that they took out my floor protectors and washed them - both the front and the back. They also washed the exterior. Unexpected and appreciated. Thank you. More

Awesome Experience! The staff here is great. They are polite, welcoming and always do their best to take care of your needs. The auto work is great, I've never had issues The staff here is great. They are polite, welcoming and always do their best to take care of your needs. The auto work is great, I've never had issues with any of the work I've had done at Lone Star. More

Another terrible experience at Lone Star Mercedes Benz I have been servicing my 2011 ML350 at Lone star for 3 years and it’s not because they are great but they are closer to me. My ML350 is due for a I have been servicing my 2011 ML350 at Lone star for 3 years and it’s not because they are great but they are closer to me. My ML350 is due for a regular service and the trunk is not working properly since last year (They didn’t fix it during last year’s service). Base on previous experiences, I know this will take them a while to get it fixed properly so I booked a loaner car. Of course, this trunk issue took them two days to get my car fixed….and here is the drama begin….. When I go pick up my car, I noticed there are two charges that I didn’t ask them to do. $5 for topping up my washer fluid and $15 for changing my key remote battery. Last year they already changed my key battery and I still have a spare at home (They sell 2 in one package). I was thinking …oh well….it’s just $20 so I sit down and wait for my car. 5 min later, a lady came to me and told me they are going to charge me $175 for cleaning the loaner car and please go talk to service manager if you have any concern. When I talked to the manager, he took me outside and showed me some ashes on the exterior window and he said I was smoking in the car so there is a $175 cleaning fee. I told him I am a smoker but I never smoke in the cars so maybe the ashes got on the exterior window while I was smoking in my garage. He turns angry and point his finger to my nose, “YOU SMOKED IN MY CAR!!” and opened the door showed me 4 tiny ashes in the cup holder area. I told him maybe the ashes got into the car while the window was opened or maybe they dropped from my clothes and there is NO damage or anything in the car so you can’t charged me $175 for that 4 tiny ashes. When I picked up the loaner car, I didn’t check if the car is clean or not so maybe it’s from the other guys, who knows?? He said he can smell smoke in the car but me and my friend can only find the “New Car smell” because I didn’t smoke in the car. Since I am not going to pay for this cleaning fee, I asked his supervisor to contact me for other options. After another 10 min wait, the service manager told me his boss is busy and I can wait here or go home wait for phone call so I took off. After 3 hours, some guy called me without telling me his name and told me they have already charged me $175 on my credit card and go find a lawyer if I want to. Also, they will seal the car with a $35 daily charge until we sort this out. In addition, even they didn’t mention anything about non-smoking policy in the loaner car agreement but he said if the loaner didn’t return in the same condition, they can charge me with my pre-authorized credit card. I have never been treated like this and of course, I will never go back again. More

Great praise to Sean Parkinson and Lonestar Mercades Benz! Highly recommend Lonestar Mercades especially my Sales Advisor Sean Parkinson. He helped me to choose the right vehicle at the right price. Will defin Highly recommend Lonestar Mercades especially my Sales Advisor Sean Parkinson. He helped me to choose the right vehicle at the right price. Will definitely return to see him! More

We purchased our 2008 Smart from Lone Star Mercedes. Everything was fine with the sale. It's their service department that consistently failed us. Poor communication, high prices and unable to service t Everything was fine with the sale. It's their service department that consistently failed us. Poor communication, high prices and unable to service the car. Repeated attempts to fix the rear hatch lock, seat belt return mechanism and squealing fan motor. They honestly said "we don't know how to fix it". I'm assuming their focus was on the Mercedes and not the smart cars. I would not purchase from this company again. More

I visited Lone Star Mercedes to upgrade my vehicle. I'm in sales so it was starting to get a bit embarrassing driving a 5 year old car around to see potential clients. I'm so thrilled because I used to dri in sales so it was starting to get a bit embarrassing driving a 5 year old car around to see potential clients. I'm so thrilled because I used to drive a 5 year old Toyota, and for around the same financing payments I'm now driving a 2 year old GLK. Couldn't be happier. Sales guy was friendly, knowledgeable and patient, and the financing department was helpful and thorough. More