Londonderry Dodge Chrysler Jeep

We went to see Mike Bencz at Londonderry and he went above and beyond and got us an unbelievable deal and stayed in contact with us through the whole process. After pricing out a wrangler at several dif above and beyond and got us an unbelievable deal and stayed in contact with us through the whole process. After pricing out a wrangler at several different dealerships in the area, Londonderry wiped the floor with all of them and Mike was fantastic at implementing it all and keeping us happy. . 100% recommend these guys, best customer service in Alberta and BC, don’t even waste your time looking anywhere else! More

Great Customer Service and Friendly Staff Just purchased a pre-owed vehicle from this dealership. Danny in sales was a great help. Would recommend him to anyone looking to purchase a vehicle Just purchased a pre-owed vehicle from this dealership. Danny in sales was a great help. Would recommend him to anyone looking to purchase a vehicle. All staff very friendly. Great Customer Service. More

Good to see them back on track This is a little long, but I like telling stories so you can read it all or not. We had been shopping for a new mid-size SUV for a while. We tried This is a little long, but I like telling stories so you can read it all or not. We had been shopping for a new mid-size SUV for a while. We tried the Honda Pilot, Acura MDX, Porsche Cayenne, Infinite Q series, Toyota 4 Runner, Highlander, BMW 5 series, Audi, Mercedes GLs, Nissan Murano, and Lexus RX. Choice was strictly about which vehicle she liked to drive best with no attempts by me to sway the choice. It was VERY interesting to see car salesman trying to sell her a vehicle based entirely on the vehicle’s merits. Cost, financing, gas mileage and all the other things they like to talk about were not in the realm of the discussion. We had some very good salesman and one good saleswoman (Lexus). We also had two salesmen who failed miserably when it came to selling on the merits alone and another salesman who could not deal respectfully with a woman as the sole decision maker (I wasn’t looking at the vehicle with her but she told me the story. He was rude and disrespectful enough she phoned the GM and complained). Of the three Chrysler outlets we dealt with, Londonderry and Crosstown were both excellent, the other one in south Edmonton was absolutely atrocious, even just enquiring via email. After much looking, test driving of different makes of SUVs, from Porsche, Lexus and Audi to Honda and Toyota she settled on the V8 Grand Cherokee Summit with very specific colors for the interior and exterior. If Crosstown would have had one in stock we would have bought it there. Looking at the Jeep site inventory on line, we found the exact model and color combination in stock at Londonderry Chrysler, and a couple of other dealers just outside Edmonton. Londonderry is far more convenient but after reading so many negative reviews on Dealer Rater and Google about this dealership, plus having left them in 2011 after dealing there for decades, I wasn’t too hopeful that buying there would work out. I sent them an email asking for an all in quote. Got a very quick response from Alex and Justin, Londonderry’s Internet sales managers. Got the other three quotes back shortly after theirs. Londonderry wasn’t quite the cheapest for the exact same model and options but for the difference we decided to go see them rather than use one of the nearby, but out of town Chrysler dealers. Salesman assigned to take us on the test drive was Ben. Nice young guy, friendly, knew his product pretty good and was good about looking up the info on anything he didn’t know right off the top of his head. They were good about sticking to the email quote they sent me, even shaved a couple of hundred off. They didn’t try to play any stupid Dealer games with us, and I very much appreciate that. Since it was a cash deal there weren’t many complications so it only took about ten minutes in the finance office. One point, the Chrysler Extended Bumper to Bumper no deductible warranty was very high priced. Since you can buy this through any dealership, not just the one you buy the vehicle from, we shopped that around at a couple of other dealers and managed to find a price over a grand lower than the $4,988 we were quoted. In addition, we found out there is a 7/115,000 Klm version with identical coverage for $2995 including GST so $2,000 less than the 7/160,000 Klm. Also found out from information received from the other dealers that you have 12 months/20,000 Klms from the date you get the vehicle to purchase the Extended Warranty with no surcharges and 3 years/60,000 with additional charges. The 7/115 option and the 12/20 to purchase would have been useful information for the Londonderry finance office to have provided up front. My family and I have been buying vehicles and having them serviced at Londonderry since about 1975. There was a period in 2010/11 when the whole atmosphere of the place changed, and not for the better. We moved all of our business to Crosstown in 2011. Don’t know what went wrong during that period but we are very happy to see them back on the good track they used to always have. All in, I think Londonderry did a great job and would recommend checking them out if you are looking for a new vehicle. More

Great group of staff! From start to finish my whole experience with Londonderry was great! I've been to many dealerships and finally found one that I felt comfortable with! From start to finish my whole experience with Londonderry was great! I've been to many dealerships and finally found one that I felt comfortable with! More

Don’t deal with the guy name Nazz he is very big liar I had very bad experience with him and he is not good with costumers had very bad experience with him and he is not good with costumers More

Excellent guys that work hard to get you the deal and numbers that work for you. Very professional and they go the extra mile. I highly recommend if you are in market for a new or used vehicle. numbers that work for you. Very professional and they go the extra mile. I highly recommend if you are in market for a new or used vehicle. More

Just bought a brand new truck We made a trade for a new vehicle. All the staff did great, explaining things very well and taking charge of anything. Great customer service. We made a trade for a new vehicle. All the staff did great, explaining things very well and taking charge of anything. Great customer service. More

New truck Recently bought a new truck my salesman Ken Vater has been amazing he answered all my questions and I had a great experience. I work out of town and h Recently bought a new truck my salesman Ken Vater has been amazing he answered all my questions and I had a great experience. I work out of town and he even went out of his way to go to my bank to make a deposit for me I would recommend him and Londonderry Dodge to anyone interested in a vehicle thanks again Ken More

Awesome service "bumper to bumper" !! We went to "look" at a vehicle that we thought would suit our needs, and ended up purchasing, but a different vehicle all together!! Brian Cox was We went to "look" at a vehicle that we thought would suit our needs, and ended up purchasing, but a different vehicle all together!! Brian Cox was a great salesman, friendly, knowledgeable, and most importantly, "not pushy"!! We feel that we received a very fair deal with the Dodge Grand Caravan SXT we purchased and the dealership was willing to negotiate which is sometimes hard to find. The customer service was amazing, they even delivered our vehicle to our home a couple of days after the papers were signed. We would definitely recommend Londonderry Dodge as a dealer, and if we were to purchase another vehicle we would go there, and Brian would be our salesperson of choice More

Key Fobs,Sun Roof Explosion-Terrible Experience,poor product Sunroof exploded in my garage $1000 to fix. Yesterday my key fobs dont work $1100.00 plus tow and only a 2 year warranty. This company does not stand Sunroof exploded in my garage $1000 to fix. Yesterday my key fobs dont work $1100.00 plus tow and only a 2 year warranty. This company does not stand behind their product. Do not buy any vehicle from this company. More