London Honda

The Dealership that simply doesn't care We purchased our Odyssey from London Honda in 2014. We had issues with the salesperson who sold us the car, and almost went to another dealership. W We purchased our Odyssey from London Honda in 2014. We had issues with the salesperson who sold us the car, and almost went to another dealership. We should have. When your sales experience is less than ideal, don't be surprised when your experience with the service department sucks. Our third service visit was a disaster. We were quoted a time for all necessary actions to be completed on our Odyssey. Since we live in the North End of the city (the opposite end of town) I figured a 90 minute buffer would be MORE than enough to make sure I was back up north to pick my kids up from school. There were no surprises when they serviced my car. Well, unless you consider a 2 hour and 35 minute delay in returning your vehicle to you a surprise. I asked them repeatedly what the issues were, and never received a reply that told me exactly why they couldn't finish a service in the time quoted (or even the time quoted PLUS 90 minutes). I had to scramble to call a family friend to pick up my kids from school, and the dealership never apologized. I'm all for giving people a second chance, so I continued to take my Odyssey to London Honda. While they routinely missed their promised timelines (it happened EVERY service by the way) I figured 20 minutes here or there was a small price to pay for "Honda Service". Yesterday I had booked the Odyssey in for a simple tire swap and balance. That's it. No oil change, no recalls, nothing else. I was quoted 2 hours and 20 minutes on the phone. I got the rep to repeat the 2 hour and 20 minute time quote to me. THREE times. I booked my vehicle in for 10:30. AM. When I arrived (15 minutes early) I spoke with the service rep who ASSURED me my vehicle would be ready "well before" the time I needed it (3 PM). I had an appointment with a medical specialist that I'd been on the waiting list for seven months AND my daughter had a private sports lesson that we paid for out of pocket to prepare her for an invitational meet this coming weekend. Scouts from various schools from the US will be there. It's kind of a big deal. So when the service rep told me - sure, we'll have you out of here by 3pm, trust me, I did. Shame on me. DOUBLE shame on me. I ran some errands and returned to the dealership with my daughter promptly at 3PM. I was surprised that my Odyssey wasn't out front, but I figured the dealership is busy, they parked it in the back. I asked the same rep who checked me in, and he gave me a look like he had no idea what was going on. He walked to the back, and appeared a few minutes later. He told me - hey, they are just finishing up your service, it'll be 20 minutes. Well, I was not happy. I went to the lobby to wait. And wait. And wait. I called my wife, who tried in vain to reschedule my daughter's practise. This was a non-starter. I called my specialist to see if I could get my appointment moved back. Not happening since I was the last appointment of the day, and he wasn't waiting more than 15 minutes past my appointment time for me. Our van wasn't ready at 3:20. Or 3:30. Or 3:40. Or 3:50. 3:58 I see the service rep, calmly walking to see me. My car is ready. Well, by that point I was furious. He hadn't bothered to provide me with any updates. OR reasons why my car wasn't ready at 3:00 PM, as promised. Or 3:20 as HE promised. I was upset, and used foul language (I did not insult or curse the service rep, I merely stated in a loud voice that they had messed up (I used different language) my entire day. He was upset that I cursed at him. I apologized. I never got an apology for London Honda messing up my day. As for the appointment I missed; My specialist can see me. In four months. So thanks for that. My daughter missed her practise which we paid out of pocket for. At NO point did the rep or ANY member of the London Honda staff ask if they could help me. If they could drive me to my appointment. Drive my daughter to her practise. And then get my car to me in the north end. Any reputable company would have tried to fix their mistake. Instead, I got a condescending talk about how my language was inappropriate (it was - and again, I had apologized) and nothing more. I asked the rep - since I had received a text at 10:48 telling me London Honda was working on my van (and when I clicked on the link, it said WORKING under status) if they had started working on my car at 10:48. He said no. Not even close. I asked why the delay? He had no idea, he blamed the technician and took no responsibility whatsoever. On a related note, the van is the vehicle my wife drives. I took my Toyota into North London Toyota this morning. For the same service (tire swap, balance, and I also had to get the number 2 service which is the longer service). I received a call telling me my car was ready at ... 11:15. Which is 45 minutes before their estimate. And for what it is worth, my bill was $12 more at Toyota for everything I had at Honda, PLUS the number two service which is extensive. And my wife just called me, she's on her way home from work, and there is a rattling in the rear tire. She said it is extremely loud. I am beyond upset at this stage. Not only did you mess up my afternoon yesterday, now I'm forced to book the car in, as there is clearly something wrong with it. I will be calling Westgate Honda. And once my anger subsides, I'll be having my tires, which I paid to store at London Honda, moved to Westgate. Westgate is certainly not closer to our home, but if the service is good, it's worth the extra time. There's no way the service is worse at Westgate... As for this message, please don't reply, London Honda. It is clear that for whatever reason, you think it is fine to treat me like crap. I'm not sure if there is just some note on my file, and people think it is funny to keep screwing around with my time and car. But the treatment I have received at your location is ridiculous. And please don't try to comment about how you cared so much that the rep helped me out with my bill. That amount didn't even cover the money I spent on my daughter's non-refundable practise. That she missed. More

BEWARE! Take your business elsewhere Here is an email I sent to Perry Kantzas - Fixed Operations Director at London Honda. Email was sent on April 10th. After no response, I reached out a Here is an email I sent to Perry Kantzas - Fixed Operations Director at London Honda. Email was sent on April 10th. After no response, I reached out again to ask if he had any intentions on responding to my email and STILL nothing. Maybe this might get one.. This is my experience: I had my 2014 Honda Civic EX in for an oil change on Monday, March 25th at 345PM. Service seemed as per usual, other than having a different Advisor than I usually have. Two weeks later, on the morning on Monday, April 8th, my car would not start. I had to get to work so I took an Uber to work and then home again ($30+) once my shift was complete. I then had a mechanic take a look at my car and the very first thing he noticed was the amount of blue acid/corrosion spewing all over my battery. There is no way that amount of corrosion should be on ANY battery, let alone on a vehicle that had just had an oil change 2 weeks prior. A battery clean is typically mandatory with all oil changes. Obviously very irritated about this, I called Westgate Honda to get a price on a new battery (considering LHSC employees get 15% off there and not at London Honda) and they also notified me that the car battery is cleaned off at every oil change. Needless to say, I took my business to Westgate Honda after spending $200+ on my car when it could have been avoided by simply cleaning it- a service I paid for. I will be letting any fellow Honda owners know to avoid London Honda at all costs (pun intended), as the service is clearly lacking and unacceptable. More

Poor customer service I do not get my car serviced at this dealership because I have a qualified mechanic. I just wanted to get my safety recall completed and a small rust I do not get my car serviced at this dealership because I have a qualified mechanic. I just wanted to get my safety recall completed and a small rust spot repaired since I had purchased the paint protection. I was never notified that I should be coming into have the car inspected. So now I just wasted 1500 dollars. Good for you London Honda for making yourselves that money! Very poor customer service! More

Questionable Integrity I brought my car in for service & was quoted thousands of dollars for unnecessary repairs & fluid changes. I took the car elsewhere. Won't return. I brought my car in for service & was quoted thousands of dollars for unnecessary repairs & fluid changes. I took the car elsewhere. Won't return. More

I would give it zero stars if I could I made an appointment 3 weeks in advance to have my tires swapped out (which were stored at London Honda). When I got there, I was told it would take I made an appointment 3 weeks in advance to have my tires swapped out (which were stored at London Honda). When I got there, I was told it would take 2-3 hours. Meanwhile, people without appointments were having their vehicles serviced before me. I asked them to check the wiper blades on my CR-V, and they didn't check the rear wiper, which was hanging off the arm about 1/2". A couple months later, I called to ask them to retrieve my tires (I was selling my CR-V), and they told me it would take 24 hours to retrieve them. I went to the dealership two days later and they hadn't retrieved my tires. When I began to get frustrated at waiting, I got, "We have 1600 sets of tires". Not "I'm sorry" or "We dropped the ball" or even "Can you come back later?". Absolutely no accountability at this dealership and they couldn't care less how they treat you. More

Night Time Service Workers aren't the best The maintenance took longer than expected, so I was told to pick up the vehicle later. When I arrived in the store, most of the service managers were The maintenance took longer than expected, so I was told to pick up the vehicle later. When I arrived in the store, most of the service managers were gone. A female worker in the first desk said "Go to other desks because there was a shift change for employees." I went and waited for a long time in front of the others, but no one even acknowledged me. When I went back to her to reconfirm what I heard, she was really rude. She seemed really annoyed at me, snapping back, not even allowing me to finish my question. I understand she had a long day but she should have a better attitude. I have visited this store for 11 years but there are no longer any kind and experienced employees left anymore. I will find another place for my new car and service in the future. More

Worst Sales Associate & Managers I went to buy a used vehicle and I gave my final price according to the condition of the vehicle and it was only $250 less than their price and the sa I went to buy a used vehicle and I gave my final price according to the condition of the vehicle and it was only $250 less than their price and the sales associate told me to Walk Out. " Murat " - The sales associate who is very rude and has worst attitude. More

Just needed an oil change When my van was at 20% oil life I looked on line to book an appointment...nothing was available until November 19....almost three weeks from the date. When my van was at 20% oil life I looked on line to book an appointment...nothing was available until November 19....almost three weeks from the date. I called to see if there was any chance I could get in as I'm from out of town, and work every day and many evenings...they said, pop over (1/2 drive) and see if they can fit you in. Today I tried (as a day off suddenly appeared!), called first and they said give it a try...so I did...minimum 3 1/2 hour wait and they couldn't even promise that. I don't have that much time to wait, or "kill time" shopping. This dealership needs to figure out how to service all the vehicles they sell. I realize it's snow tire season...but maybe extend the hours? I'd like to have my new van serviced by Honda...but I'm forced to go elsewhere. This is not the first time I've been disappointed with their service :( More

dishonest and greedy I purchased additional different rims for my 2017 Civic, hoping that I can use the steel rims for my winter tires, but the original rims were taken aw I purchased additional different rims for my 2017 Civic, hoping that I can use the steel rims for my winter tires, but the original rims were taken away and I had to have serious talk with the sale manager to get them back. The car was not cleaned up well and had already 186 km , which was not disclosed to me until I noticed blank spot on the invoice after I signed it. Salesman was not available to talk after I drove off the Honda dealership. No, he was in there, when I came back, but he didn't answered my call. More

Very poor customer service I was looking for a new vehicle as my wife cannot get into the van anymore, due to Cancer related problems.. although we were a little early for a app I was looking for a new vehicle as my wife cannot get into the van anymore, due to Cancer related problems.. although we were a little early for a appraisal of the van, and I have limited time as she gets tired , they made us wait... and wait ... so I had to leave, I received an apology, from Bridget on behalf of Billy too, , All that was needed was a bit of common courtesy and acknowledgement that we existed . I guess they did me a favor really .. glad I didn't buy from them. Goodness knows what they are like after selling you a car... More