London Honda

Visited service department this am Required assistance removing a car seat my from my vehicle as I purchased a new vehicle this week from London Honda. The gentleman was very helpful. Didn't get his name removing a car seat my from my vehicle as I purchased a new vehicle this week from London Honda. The gentleman was very helpful. Didn't get his name. Service is the reason I return to London Honda. Thank you. More

After numerous times mentioning we had rust on our tailgate, they finally said they'd fix it. First time they slushed off my wife saying it just needed a wash. So we brought it in and received it back tailgate, they finally said they'd fix it. First time they slushed off my wife saying it just needed a wash. So we brought it in and received it back 3 days later and there is still rust! Terrible fix! Invoice says $1143.83. This is brutal, if they repainted a car in full it'd be $50,000!! What a joke. More

I highly recommend London Honda Wharncliffe as the service and care is exceptional, especially the service from Jeff McLellan, Financial Service Manager. I leased my first Honda HRV from him 5 years service and care is exceptional, especially the service from Jeff McLellan, Financial Service Manager. I leased my first Honda HRV from him 5 years ago and was so impressed with his knowledge and professionalism. This month, he went above and beyond to help me get the right price for a new lease on a 2020 HRV model. I am so pleased with the excellent service of Jeff McLellan and the rest of the Customer Service at London Honda Wharncliffe! More

I bought a 2019 Honda Fit. The paint and clear coat are very poor quality. Paint scratches very easily. Bird crap that was on it a day or two was eating right through the clear coat. I’ve never had another very poor quality. Paint scratches very easily. Bird crap that was on it a day or two was eating right through the clear coat. I’ve never had another car in my life that this happened to. Very disappointed! I would not recommend this car to anyone if most of them have paint jobs like this. More

Corroding Breaks - Won't Fix I have a 2018 Honda EX, my second vehicle purchased at London Honda. From the very beginning, there were issues this time. My driver-side window motor I have a 2018 Honda EX, my second vehicle purchased at London Honda. From the very beginning, there were issues this time. My driver-side window motor died after 2 months of owning the vehicle. It was replaced by London Honda, and is now starting to fail again. I've consistently waited 3-4 hours for a simple oil change at this service centre. It's beyond ridiculous, and I've since gone to Westgate Honda for these services. Prior to ending my services with London Honda, I had paid for a break service in February of 2019. Upon a change-over from winter to spring tires April of this year, my licensed mechanic spouse discovered excessively corroding rear breaks. I called London Honda, was told there was a bulletin sent to London Honda in August 2019 making dealerships and service centres aware of this issue, but that they could not give me a copy of the bulletin. My vehicle is all highway driven, and there is no way in xxxx that rear breaks should be this corroded, especially given that they were "serviced" by London Honda in Feb 2019. Given that the front breaks bear most of the force in these vehicles, it makes zero sense that the rears would look this awful while the fronts look perfect. Even though there was a bulletin put out from Honda Canada, London Honda is refusing to service these breaks because I'm out of warranty based on kilometres at this point in time, even though I was within warranty at the time the bulletin was sent out AND when they breaks were initially serviced. Beyond horrible customer service. Don't spend your money here. I'm to the point where I'm going to sell this car to pay it out, and purchase another make. Given that this is my second Civic and my entire family drives Honda, this is leaving a bad taste in all of our mouths. More

Terrible Service Dept. My husband & I brought our 2013 CR-V in a few days ago for a simple oil change, including air filter & cabin filter. We were tight on time that day My husband & I brought our 2013 CR-V in a few days ago for a simple oil change, including air filter & cabin filter. We were tight on time that day & could not leave the car for longer than an hour, something we made very clear to the Service Advisor who assured us we would get our car in time for 3:15pm. We stressed to him that we needed to car to pick up our kids & the car had our daughter's car seat in it that we needed & it was something we were not willing to remove due to the perfectly tight install that was difficult to accomplish in the first place. Again, he assured us, it could & would be done by 3:15pm. Looking at our car's history with London Honda, he said it was greatly overdue for transmission & brake service. We explained to him that we were still relatively new to London & still took our car to our old dealership when we went back for visits. My husband assured him that the brakes were recently serviced as was the transmission but gave the okay to do a flush. The Service Advisor also mentioned replacing the wiper blades & I told him I had new wiper blades at home that we were going to install ourselves. Then my husband inquired about new all season tires for the car, if he could give us suggestions & prices. The three minutes he promised us it would take to go speak to a co-worker regarding tires turned into almost 15 minutes as my husband & I stood there waiting. He finally came back smelling of cigarette smoke & gave us one recommendation of which he highly recommended. At first we agreed to it but after a short time, I had my reservations & researched the tire - it came back with very poor ratings. (That & the fact that this dealership does not balance the tires using the powder method, as our old Honda dealership used & is far superior. London Honda still uses the old glue-on weights.) I tried to get a hold of the Service Advisor to let him know NOT to touch our tires, that we had changed our mind, but we could not reach him. After several failed attempts, the receptionist was able to get a hold of the Service Tech doing the work & informed him herself not to touch our tires. That was the first bad feeling I got from this visit. Next was the Work Order which missed a lot of pertinent info. * The "Promised Time" was left blank (instead of stating 3:15pm). * It was not noted that we had our own wiper blades - it simply stated "DENIED" * The car was not ready for 3:15pm. When my husband inquired about our car, it was literally still up on the hoist with the wheels removed & the Service Technician trying to convince my very mechanically inclined husband that it needed new brakes, DESPITE us telling the Service Advisior to mark down that they had recently been done & if anything, we will take it back to the mechanic who did them. But they weren't even supposed to take off the tires at this point. May I also note, the brakes work perfectly fine, no squeeking, squealing, grinding or delay. The Service Technician also tried to convince my husband that the serpentine belt was in poor condition, stretched out & cracked. This is also not true as my husband inspected it prior to going in for service. So, after all this, my husband finally got our car back, over an hour later than he was promised & with much frustration. The invoice for a simple oil change came to over $600. The work they WANTED us to do, & tried very hard to up-sell & pressure us into doing would've come to an extra $1,200.00 on top of that! And as if all that wasn't upsetting enough, the wording on the invoice added to the upset - rather than make notes to the W/O, with providing the history & info of service already recently done to the car, which we clearly gave the Service Advisor at the beginning of our visit was, what was written instead was: "DENIED" this & "DENIED" that, instead of perhaps "Customer will change wipers themselves" or "Customer has replacement wipers at home". Just because something was not performed on our car at London Honda, doe NOT mean it was not done at all. Because it seemed to us that that is exactly what this service dept. goes on - the service history of the car with THEM, not accepting that the customer took their car elsewhere & had some service done. And then, sell, sell, sell more unnecessary work. This has only been our 3rd service at London Honda & after this experience, it will be our last. The priorities of this dealership is not one of listening to their customers & respecting them. It is to up-sell unnecessary services & hope the customer is not car-savvy enough to figure that out. Shame on you London Honda! More

Worst managers ever Horrible customer service !! Should have known from the beginning before even picking up my vehicle that the managers were going to be incompetent and Horrible customer service !! Should have known from the beginning before even picking up my vehicle that the managers were going to be incompetent and rude. I've only owned the vehicle for 2 months and have already gotten into arguments with 2 managers. When asking for a manager, you would think the manager would try to de-escalate the situation instead of telling you they're getting " annoyed ". A week after the vehicle was picked up I had to bring it back in to have the filters replaced although on their report it showed them being done. 1st vehicle service 2 months after getting vehicle, spent 30 minutes running around trying to get answers as to why my brakes never got serviced before picking it up, even though the vehicle is 3 years old and was told I could pack up and leave. They already had taken the vehicle into the shop. Frustration at the highest and managers being helpless, giving attitude and being the worst managers I have ever dealt with finally decided they would as a " favour " do what they were supposed to do from the beginning and get the vehicle serviced. Will never even think about purchasing a vehicle from them. Wouldn't recommend them to my worst enemy More

Worst experience We took a Civic for a test drive at this dealership. We had received pricing from another dealership and sent this information to the Sales Associate We took a Civic for a test drive at this dealership. We had received pricing from another dealership and sent this information to the Sales Associate that took us for a test drive and asked if they could be competitive with the pricing. The dealership assured us they could, and we arranged to meet Saturday morning. Not only was the pricing they offered us more than the other dealership, the Sales Associated insinuated that we "owed" them the sale at a higher price or at the same amount provided from the other dealership because they had spent time with us on the test drive and through the negotiation process. The initial offer was not even remotely close to the numbers we had provided in advance and in the end only after we were getting ready to leave was it even mentioned about matching the number we had already received from another dealership. We were also told we could negotiate the purchase of the warranty from the business manager ourselves, because the Sales Associate did the best they felt they could. We wasted 2hrs of our time here, then promptly called the other dealership and arranged the sale over the phone. We would have appreciated being told up front that the number provided elsewhere couldn’t be matched instead of having us come in and waste time. This did not feel like a good faith effort and is disappointing. Convincing people to come in and not even using a competitors offer as a starting point seems like a waste of time for everyone involved. Inferring that 1) we should take the pricing provided because of the time spent with us and; 2) because the other dealership was out of town and “inconvenient” left us both questioning why we even bothered to go in. Needless to say the experience could have been better and we will go to a different dealership if we purchase another Honda in the future. More

Try PREVENTIVE MAINTENANCE Arrived first thing , 9AM, checked in and was told my check up would take only two hours so I decided to wait inside. At 1030 I noticed my car had no Arrived first thing , 9AM, checked in and was told my check up would take only two hours so I decided to wait inside. At 1030 I noticed my car had not moved ; checked re ETA and was told that no work was getting done on my job nor could get done because the shop door was broken. I was then told they could not provide any estimate on when my job would get done.. I replied that was unaccepted, I recovered my car and left. Comment :What kind of automotive maintenance outfit can't manage their own shop door ? OR conversely if they cant manage their own shop how competent on autos are they likely to be. More

Honda needs to close this dealership We purchased a used Honda and was promised to fix all the issues before delivery. After a week my brother picked the car and drove it to home which is We purchased a used Honda and was promised to fix all the issues before delivery. After a week my brother picked the car and drove it to home which is 1.5 hours away. I examined the car and noticed that the car still pulsing while breaking. I checked the dents that they were supposed to fix. They used a different white color and just painted over them. The dents were so deep that it needed body shop according to Waterloo Honda that we took the car 4 weeks later and they said they could not fix it. In my mind, there was no way that they did not notice this prior to delivery. The did not even bother to uses a proper color. Color was different. Although, this was an intentional act, I offered to drive the car all the way to London ( 3 hours drive round trip) and leave the car there and get a loner car. The dealership said that they do not provide loaner cars and that I needed to take a day off, pay for the gas to go there and wait for the inspection/repairs to done. This would cost us a lot while it was an intentional shady repair from the dealer. To save my time and money, I asked them if they can authorize a repair at a local Honda dealership which they declined it. I offered them to have it checked at a local dealer and they pay for the parts only, but they insist that we should we drove the car and wait for them to check. I escalated the issue to the General Manager hoping he can help. It took 3 weeks for him to investigate. He did not respond to the emails and messages. At the end when I got hold of him, he asked for another week to investigate and get back to me. He never did. I got frustrated and left them a 1 star google review. They contacted me within an hour and arranged a visit to Waterloo Honda. The Waterloo Honda, examined the car and machined the rotors. This was the second time that the same rotors were getting machined. They said that London Honda did not authorized the replacement. They also buffed the rear bumper but unfortunately they were not able to fix the dents as they claimed it needed body shop professional help to complete the work. London Honda decided that it will be costly and did not authorize it. Before the sale, they promised to fix but now they said they do not want to repair. In the google review respond, they claimed that they responded to my posted email prior to my review. This was a lie. They also said they fixed my concerns which it was a lie also. The managements at this dealership, wan unprofessional. They do not hesitate to lie to hide their real face. They admitted that they were paying customers money if they wrote a good review for them in the past. There is no doubt in my mind the do another shady method if not the same to ask the customers to write them a good review. The management with this kind of behavior can not get good reviews otherwise. I do believe in this. Hope my story helps others to make an informed decision. Thank you for reading this review. More