London Honda

Excellent used car buying experience! I was very pleased with the service I received at London Honda while purchasing a 2013 Civic. My salesman Murat was quite helpful, professional, and I was very pleased with the service I received at London Honda while purchasing a 2013 Civic. My salesman Murat was quite helpful, professional, and knowledgeable. He took time to demonstrate all aspects of the vehicle's functions on pick up day and answered all my questions patiently and thoroughly. The business manager Peter K who did the finances was also friendly, helpful, and didn't pressure any add ons, just reviewed the options to consider. The purchase price was good value and they have good warranty for the car as well. I would purchase here again and recommend it to others. More

Great,attentive service Jeff was patient and solid. He took the time to explain and negotiate a fair price for me. Unfortunately the other guy beat it and I went with them bu Jeff was patient and solid. He took the time to explain and negotiate a fair price for me. Unfortunately the other guy beat it and I went with them but I will go to Jeff first next time and stop in from time to time to seek his advice. If it didn't come down to money I would have gone with him. London Honda is superior in many ways. Car wash with service, better waiting room, hipper staff. He knows his stuff. More

Awful purchase + after purchase customer service Dishonest about the delivery date of the new vehicle from the get go, and awful follow-up. The service manager needed 24 hours to "check my story" bef Dishonest about the delivery date of the new vehicle from the get go, and awful follow-up. The service manager needed 24 hours to "check my story" before being willing to try and make things right. He got back to me 2 days later and offered some service credits for my inconvenience. The kicker was when I went to go buy my winter tires at the service department- they originally promised to price match my tires and 2 weeks later refused as they were not making any money on the sale and told me I should go elsewhere! He was very rude and short with me over the phone. After much complaining Brian the sales rep agreed to match the price. Once I cash out my honda service credits I am never returning to this dealership! More

Great service & parts counter Brought my car in for service, the car was very well taken care of. I spent some time at the parts counter with a younger gentleman. I think his name Brought my car in for service, the car was very well taken care of. I spent some time at the parts counter with a younger gentleman. I think his name was chase. He was very patient and knowledgeable with me. The service was completed quickly and the work was well done. Would highly recommend More

A+ experience I needed a few parts and I dealt with Chase who was extremely knowledgable and spent a good amount of time going through diagrams to ensure I was orde I needed a few parts and I dealt with Chase who was extremely knowledgable and spent a good amount of time going through diagrams to ensure I was ordering the right parts. I'd definitely recommend this dealer to all my friends. More

First Honda in 24 years Thanks To Chris Rahim And Phil Hodgert for all you assistance in putting me back into the best vehicle since my 1989 Accord. My new CRV will serve me Thanks To Chris Rahim And Phil Hodgert for all you assistance in putting me back into the best vehicle since my 1989 Accord. My new CRV will serve me well for years to come. Their excellent service and exstensive knowledge of all Honda products helped me make the right decision for my busy life. You feel like your around family the minute you are first greeted. I look forward to many years of safe reliable driving with my new CRV. Thanks again London Honda. More

Very slow and uninteresting The rep I talked to about a new car was very slow! Sounded like he didn't know anything about cars and was just following a list when showing the car. The rep I talked to about a new car was very slow! Sounded like he didn't know anything about cars and was just following a list when showing the car. And what's with the need for knowing where I live and what car I have before even showing me the car I want to buy! More

They don't care about you. They care about your money. Didn't really like the fact that I had to wait almost 3 hours for an oil change. Very pushy Service Advisor. I'll never go back there again. Didn't really like the fact that I had to wait almost 3 hours for an oil change. Very pushy Service Advisor. I'll never go back there again. More

Lack integrity I was looking for a Civic. So, I visited London Honda and dealt with a sales manager that offered me $ 100 over the "12 gift of christmas". He said I was looking for a Civic. So, I visited London Honda and dealt with a sales manager that offered me $ 100 over the "12 gift of christmas". He said he wasn't interested in our trade-in (yet the discount got input in the "Trade-in" field). Since I was buying a 2015 Civic at the end of the year, I thought they could do better. I walked. They called me next week promising that I'd get a better deal. I insisted that I didn't want to waste 45 mins of my time driving in and talking to them if they weren't serious. Once again I was assured. So, I went in. I dealt with the business Manager Rob Collier who ignored the previous deal I was given and repeatedly insisted "Pay full price or leave", even unwilling to offer the "12 gifts of Christmas" promotion that they had advertised. I'm glad I didn't give them my business as I saved more than $ 2000 at another dealership. Watch for their "Trade-in" scam, if you mention a trade-in, either they will put a higher value in there (and state "Retail value) and later refuse to give you what is put down (since they stated "retail value") or put your trade-in and mention that they're not considering your trade. We've bought 4 cars in past 2 years and gave London Honda a chance every time, but found them to employ high pressure tactics and scams on every occasion. As a result, none of them were bought from them. More

Too many visits for my comfort I purchased an Accord from the dealer and shortly after driving I heard a "clicking" noise when coming to a stop on very hot days. The noise was a fam I purchased an Accord from the dealer and shortly after driving I heard a "clicking" noise when coming to a stop on very hot days. The noise was a familiar noise and I knew right away it was a ball joint. After doing some digging I found a service bulletin online with the exact symptons. I printed out a copy and went in to the dealer. It took 3 visits, where each time they said there is no noise. When asked about looking into the service bulletin, they completely ignored the information I provided them. On the fourth visit I went with the technician and he acknowledged the noise. After taking the vehicle in to inspect he came back indicating the noise was actually from the steering rack. It was leaking fluid. I was surprised, but trusting them I agreed to leting them replace the steering rack. When the repair was complete, I took the car for a test drive and I was still hearing the click noise. Upset, I returned to the dealer and was told that rack still needed replacing and I would not be refunded. I told them they didn't fix the original problem. I even showed them the service bulletin and they still ignored the information. I escalated to the service manager and asked that they open a ticket with the honda tech line, to which I later find out no ticket was opened. In the end they still acknowledged a sound but were not certain to the cause. I told them to replace the lower ball joints. Low and behold the ball joints were replaced and the noise was gone! I told them that no customer should have to go through over 5 visits to try and get something fixed - especially when the customer gives you guys the information to solve quickly. More