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London Honda

London, ON

Overview
Reviews
4.7
713 Reviews
Call Dealership (519) 649-0889
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560 Wharncliffe Rd S

London, ON

N6J 2N4

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Showing 713 reviews

November 15, 2023

Great service. Dropped vehicle off at the scheduled time. Went over what was to he done. Contacted when vehicle was ready for pickup More

by akanters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Mar 25, 2024 -

London Honda responded

Akanters, we strive for 100% satisfaction, and it is great to see you had such a positive experience at London Honda.

November 14, 2023

My visit was efficient and courteous. My car was serviced in a reasonable amount of time and not overcharged. More

by Chis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 05, 2024 -

London Honda responded

Thanks for taking the time to share your satisfaction.

November 14, 2023

Roy was such an outstanding and knowledgeable salesperson, we had a great experience at London Honda , would recommend him to my friends and family , thank you again More

by George Restelli
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Park, LH Marketing
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Mar 25, 2024 -

London Honda responded

Hi George Restelli, thank you so much for your positive comments about London Honda!

November 13, 2023

Terrific service from Pualo. He explained everything prior and after service. Interior very clean. Women’s washroom spotless. Thank you so much! I hope I will be entered in the d More

by Paula Henderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pualo
Report | Print
Mar 25, 2024 -

London Honda responded

Paula Henderson, thank you for your kind review; we are happy to pass along your comments to the team here at London Honda!

November 10, 2023

Service person Matt was very polite but a 3. 5 hour wait for simple warranty brake check is not acceptable. More

by Steve
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt - Service
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Nov 14, 2023 -

London Honda responded

We sincerely apologize for the delays you experienced during your recent visit to our service shop. We understand the frustration and inconvenience this may have caused, and we genuinely appreciate your patience. Behind the scenes, unforeseeable circumstances arose that regrettably led to unavoidable delays in the service process. Despite our best efforts, certain operational challenges arose, and we want to assure you that we are actively working to prevent such situations in the future. Throughout this process, our service advisor made it a priority to keep you informed about the status of your vehicle. We recognize the importance of transparency and clear communication, and we're grateful for your understanding in this matter. We value your business and are committed to making improvements to ensure a smoother experience for you and all our customers moving forward. If you have any further concerns or questions, please don't hesitate to reach out to us directly. Thank you for your understanding, and we appreciate the opportunity to serve you.

November 10, 2023

Good service. My only complaint would be they don’t always return calls in a timely fashion. More

by Laurie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Park
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November 09, 2023

I had my snow tires installed. I have a brand new civic and all I needed was the tire swap and they tried to turn the service into a swap and balance which wasn’t needed. Fortunat More

by knoxious
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny (Service)
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Nov 14, 2023 -

London Honda responded

Thank you for your kind review; we are happy to pass along your comments to the team here at London Honda!

November 08, 2023

Excellent service. The service advisor did a great job explaining what was being done. It was very fast. More

by ihiltz34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paolo Bianzon
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Nov 14, 2023 -

London Honda responded

Thank you for the shout-out! We're committed to delivering the best in customer service.

November 07, 2023

Professional Courteous Always go the extra mile to make you feel like a valued customer More

by marct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paolo Diamlo
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Nov 14, 2023 -

London Honda responded

Your kind words made our day! We're committed to delivering excellence to every customer.

November 06, 2023

Professional but seem to be more robotic than customer centric. Tough to get them to answer the service line at times. Had one issue that I would have thought they would interface with Honda Canada but I More

by Lorenzo
Recommend Dealer
Yes
Employees Worked With
Nobody in sales.
Report | Print
Nov 14, 2023 -

London Honda responded

Thank you for your kind review; we are happy to pass along your comments to the team here at London Honda!

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