London Honda

Service advisor was awesome. I did have to put new rear brakes on and was a bit surprised I hadn’t been warned when I was in last time. I did have to put new rear brakes on and was a bit surprised I hadn’t been warned when I was in last time. More

Bought my second Honda from this dealership. They are great to deal with and have an excellent service department. Like the fact that all appointments can be done online. Highly recommend this They are great to deal with and have an excellent service department. Like the fact that all appointments can be done online. Highly recommend this dealership for anyone looking to buy a Honda. More

Bryan and Jack are very professional, friendly and very responsive, and i really appreciate how they helped me in choosing my first car. They explained everything what i needed to know, and guided me althr responsive, and i really appreciate how they helped me in choosing my first car. They explained everything what i needed to know, and guided me althroughout. Me and my wife are so happy and contented. Kudos! More

They had great attention to detail and were very easy to communicate with. Also they were very accommodating as I wasn’t able to have all the servicing done at once. Would recommend communicate with. Also they were very accommodating as I wasn’t able to have all the servicing done at once. Would recommend More

Very helpful and courteous. The job was done in a timely manner. I got a car wash & the coffee was good . I had complained of a squeaky passenger door, so they 10w30ed it & a The job was done in a timely manner. I got a car wash & the coffee was good . I had complained of a squeaky passenger door, so they 10w30ed it & all the other doors too - no charge ! :) More

Always provide details as to the work that is to be done. Explain any other issues that may need attention. Professional service. Explain any other issues that may need attention. Professional service. More

So sad I have to give London Honda a 1 star review, but just one interaction can completely ruin it. Loved the service here, but Brian Farmer was exceptionally unprofessional - first of all - we ordered t just one interaction can completely ruin it. Loved the service here, but Brian Farmer was exceptionally unprofessional - first of all - we ordered the wrong part (which is also on me, but you would expect a parts specialist would correct you). And so when I was picking it up - I've opened the box to realize it is the wrong thing. And that's where it all went downhill - he came up to me very hostile, started yelling at me, calling me a liar (assuming I found a better price somewhere) and being bullish (repeating over and over "so huh, how did you fix your car then?") - all of this in front of my 8 y.o. daughter. I've told him I would like to return the item, and I'm fine if there's a restock fee (like literally everywhere else). He kept bullying me, and after going back and forth finally told me "okay, you know what - I'll charge you a restock fee if you that smart". Completely ruined it for me, also was looking to replace our Accord with something newer, but now I just don't feel safe coming into this dealership. Very sad, loved the service. More

Very bad service because when they sales vehicles they give price less, but if you check your credit file they added more extra money. Example $42000 you buying a car includes tex but if check credit file give price less, but if you check your credit file they added more extra money. Example $42000 you buying a car includes tex but if check credit file $55000 .because they making hidden money. Please Very carefully. More

Had a 3 hr wait for an Oil change -advisor quoted 1/2 hr. Sat June 17/23 called for a reset on info system.Said to come in. Not busy showed them info on system -asked for a reset -each of 3 Techs refused to Sat June 17/23 called for a reset on info system.Said to come in. Not busy showed them info on system -asked for a reset -each of 3 Techs refused to do this -can be done in a few minutes …said to make an appt -went to Service Counter -said next available appt was July 8th …..really! Car not safe to drive with engine light also flashing as well -young guy in Service very unapologetic -didn’t seem to care totally lacking in dealing with a Customer having obvious CRV issues-left knowing I would NOT return. Was going to have the 100km inspection plus back brakes done in Fall -NOT now.Went to a small Dealership with stellar reviews yesterday /recommended by Family -reset & added spark plugs 👍😊 More