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London Honda

London, ON

4.7
587 Reviews

560 Wharncliffe Rd S

London, ON

N6J 2N4

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Showing 587 reviews

October 12, 2023

Great dealer and service, nothing but good things to say about them. Thanks London Honda! More

by Carlos Deoliveira
Recommend Dealer
Yes
Employees Worked With
Roy Ellis, Peter Park, LH Marketing
Oct 12, 2023 -

Carlos Deoliveira responded

Thanks London Honda!

October 12, 2023

I went for a oil change. They recommended extra service that was not necessary. But over all a good experience More

by Natetrev
Recommend Dealer
Yes
Employees Worked With
Peter Park
Nov 14, 2023 -

London Honda responded

Natetrev, we really appreciate your feedback! We will pass on your comments to the team. Our goal is total customer satisfaction.

October 11, 2023

Professional, responsive, knowledgeable. They make you feel that you are an important customer and make me feel confident that I can trust the service for my car to them. They offer option More

by dkoeltz
Recommend Dealer
Yes
Employees Worked With
Matt Schonewille (service advisor)
Oct 11, 2023 -

dkoeltz responded

Matt Schonewille and the whole London Honda team offer excellent customer centred service and do a great job in keeping my car in driving condition. Will remain a loyal Honda customer!

October 11, 2023

Great service, affordable price and very honest dealer. Always do a perfect job. Highly recommended More

by Iman
Recommend Dealer
Yes
Employees Worked With
Paolo Bianzon
Nov 14, 2023 -

London Honda responded

Iman, your wonderful feedback and rating mean a lot to us.

October 07, 2023

The London Honda service advisor provided extra service to diagnose my starting problem. He successfully found the problem and accommodated my time schedule for repair. More

by B McKinlay
Recommend Dealer
Yes
Employees Worked With
Matt Schonewille
Nov 14, 2023 -

London Honda responded

We're so glad that we were able to go above and beyond your expectations!

October 05, 2023

London Honda has been great with each visit. The customer service and aproachabilty is unmatched. More

by obrienjb86
Recommend Dealer
Yes
Employees Worked With
Craig Gignac, Peter Park
Nov 14, 2023 -

London Honda responded

Thanks for your kind words. We're excited to continue providing top-tier automotive solutions.

October 05, 2023

Friendly staff offer great service in a hassle free environment. They are efficient and don't keep me waiting any longer than necessary. More

by janiceneville71
Recommend Dealer
Yes
Employees Worked With
Matt
Nov 14, 2023 -

London Honda responded

Your review is a testament to our team's hard work. We're here whenever you need us again.

October 04, 2023

They are really good at communicating any problems and updates. The staff is always friendly More

by nyggirl20002001
Recommend Dealer
Yes
Employees Worked With
Service department
October 03, 2023

Always come here and never have an issue with the service. The location has awesome customer service!!! Thank you for all you do! More

by SE
Recommend Dealer
Yes
Employees Worked With
Oraybi , Peter Park, LH Marketing
Nov 14, 2023 -

London Honda responded

We really appreciate your feedback!

October 03, 2023

Service was booked for 10:00am and I was there with vehicle at 9:55am. I was in for a recall servicing that I was told would take 3-4 hours to complete. At 12:00pm. I casually walked out the showroom More

by kenneth.mcgregor
Recommend Dealer
No
Employees Worked With
Heray Obahi, Jim Ashton
Mar 26, 2024 -

London Honda responded

Dear Kenneth, Thank you for taking the time to share your recent service experience with us. We sincerely apologize for the inconvenience and frustration you experienced while waiting for your vehicle's recall servicing. At London Honda, we understand the importance of timely and efficient service, and we regret that we fell short of meeting your expectations on this occasion. While we strive to schedule and complete all service appointments promptly, unexpected issues can sometimes arise in a busy service department, leading to delays in the completion of work. We appreciate your patience and understanding during the wait for your vehicle. It's essential to us that our customers feel informed and supported throughout the service process, and we apologize if we did not communicate effectively with you regarding the status of your vehicle. We acknowledge your concerns and will use your feedback to improve our processes and ensure that we provide a better experience for our customers in the future. Additionally, we understand the inconvenience of waiting for an extended period without transportation options, and we apologize for any inconvenience this may have caused you. If you would like to discuss your experience further or have any additional feedback to share, please don't hesitate to reach out to our Customer Experience Specialist at welisten@londonhonda.com. We are here to listen and address any concerns you may have. Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding as we work to improve our service standards.

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