London Honda

London Honda responded

Thank you so much for this wonderful and detailed feedback. We are so happy that our team, and especially Adam, provided a no-pressure, informative experience. Knowing that you felt confident to return to us after exploring other options is the best compliment we could hope for. We understand that a new vehicle is a big commitment, especially in these uncertain times. Our goal is always to listen carefully to your needs and respect your financial comfort zone, and we're so glad you felt that care from our team. Thank you for your trust in us. We wish you all the best on the road!

London Honda responded

Wow, an "A++ experience" – thank you for the incredible feedback! We are so proud of our team, and we're delighted to hear that everyone, from reception to Jack and Murat, made you feel so welcome. Combining Jack's extensive product knowledge with Murat's skill for simplifying the paperwork to create a seamless experience is what we're all about. We'll be sure to share your praise with them! Thank you for choosing London Honda.

London Honda responded

Fifteen years! On behalf of our entire team, thank you for being such an incredibly loyal member of the London Honda family. We are so thrilled to hear that you have consistently experienced prompt service, fair pricing, and attentive, respectful service from our employees. Your continued trust means the world to us, and we look forward to serving you for many more years to come!

London Honda responded

Thank you for taking the time to share your wonderful feedback! We are delighted to hear that Nathan and Tommy provided you with helpful, knowledgeable, and responsive service throughout your purchase. We're so glad you're pleased with your new vehicle and will be sure to share your high praise with the team. Enjoy the ride!

London Honda responded

Thank you so much for the wonderful feedback and the high recommendation to your friends! We're delighted to hear that you are treated like a VIP every time you visit. Making every customer feel valued and providing great service is our top priority. It's fantastic to know that our sales associate, Shaul, and our Finance Manager, Gianni Fabrizo, both provided you with such a professional experience. We will be sure to share your praise with them!

London Honda responded

Thank you so much for taking the time to share your wonderful experience! We are delighted to hear that you found Chris B. and our whole team to be great to work with. Hearing that you felt listened to, and that we helped you find what you wanted without being pushy, is the best compliment we could ever receive. That is the London Honda Difference. We appreciate your business!

London Honda responded

Six Hondas! Wow, thank you for being such an amazing and loyal part of the family. We are absolutely thrilled to hear that this was your best experience yet and that our sales rep, Chris Boyd, made it such a fun and successful purchase for you. We'll definitely let Chris know you'll be back for number seven – he'll be looking forward to it! Enjoy every moment in your new Honda!

London Honda responded

Thank you for sharing your honest feedback. We're glad to hear our salesperson was knowledgeable and that you're ultimately happy with your vehicle! We also appreciate your comments on the negotiation process and are sorry to hear it was a point of frustration for you. To offer some clarity on our approach, our dealership uses a "Best Price First" strategy with our BuySmart program. We use a sophisticated, industry-approved program that allows us to provide our most competitive price right from the start. This strategy is designed to eliminate the stress and time of traditional back-and-forth negotiations, which the vast majority of our customers really appreciate. We understand this is a different way of doing things, and we apologize if we didn't communicate the benefits of our transparent process clearly enough. We are very glad we were able to finalize the deal for you and we thank you for your business.

London Honda responded

Thank you so much for taking the time to share your wonderful feedback! We are delighted to hear that you received excellent service, and that Nathan and Tony's amazing communication made your experience a great one. We're very proud to have them on our team and will be sure to share your high praise with them. We appreciate your business!

London Honda responded

Thank you so much for your wonderful feedback! We're delighted to know you felt welcome from the moment you walked in. Hearing that you felt we had your "best interest at heart" through the entire process is the best compliment we could ever hope for. That is the exact trustworthy, customer-first experience we aim to provide. Thank you for choosing us!