Back

Lockwood Kia

Oakville, ON

4.3
566 Reviews
The Lockwood Group has been servicing Oakville for over 30 years in the Automotive Retail Business. We have built our reputation on great customer service and a high level of professionalism. We are proud to service not only the Oakville area, but also Milton, Burlington and Mississauga. If you are coming from out of town drop by and we will be sure to greet you with a smile and a warm heart. The Lockwood Group is especially excited with the new partnership with Kia due to our shared values. Kia’s brand slogan “The Power to Surprise” represents the company’s global commitment to surpassing customer expectations through continuous automotive innovation. Since 1973 the Lockwood Group has been committed to a similar goal of constantly surpassing customer’s expectations in customer service becoming the premier destination for superior customer experiences in both sales and service. Like our own motto says, “EXPERIENCE THE BEST.” At Lockwood Kia you will be welcomed by our team of professional, honest and dedicated sales staff. We would like to welcome everyone to come in for a visit to learn more about this exciting new brand. Since becoming part of the growing Kia network in Canada we have developed an intense passion for this brand due to its award winning designs and affordable pricing. Our sales team will be happy to share their deep rooted knowledge of our products, and assist you with all of your automotive needs. Our recent renovations are now complete but we've still got great things planned for the future. We hope that you will enjoy the enhancements and improvements that are still to come. We welcome any feedback or suggestions you, our customers and partners, have in making Lockwood Kia Oakville the premier Kia destination in Southern Ontario. Please be sure to follow us on twitter and facebook for the latest updates or contact us at any time at info@Lockwoodkia.com.
Contact Dealership

2400 South Service Rd West

Oakville, ON

L6L 5M9

Directions

By Type

Showing 566 reviews

November 19, 2015

Terrible sales and customer service experience With my new purchased 2016 Kia Sorento, the body lines do not match up where the driver’s door meets !!The bottom half of the rear edge of the left fr More

by Kaan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jon Balfour, Jack Wang
Dec 08, 2015 -

Lockwood Kia responded

Hello Kaan, I understand your concern with your new Kia vehicle. We've made every attempt to fix your door for you and have been involved with Kia Canada on your behalf as well. As a dealer, unfortunately we do not have control over Kia's quality control standards. However, we make every attempt possible to ensure OUR clients satisfied with their purchases. We will continue to assist you with your issues with Kia Canada and will stand by your side as your selling dealer. I believe we treated you very well as a dealer and hope to continue to earn your business in the future.

November 09, 2015

Excellent Excellent Service I recently worked with Micheal to purchase a vehicle for my Company following a glowing recommendation from a relative. The whole exercise was a joy. More

by John W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
September 25, 2015

The best customer service My experience with Lockwood Kia was over and above what I expected. They worked hard to ensure that I was totally satisfied, not only with my purchase More

by I've Got Soul
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent Flack, Dave Moore
September 17, 2015

If I could give it 0 stars, I would. Brutal and shady First time car buyer. Worst experience ever. Was looking to buy a used kia forte koup, and travelled to oakville from Niagara because I saw a vehicle More

by Author
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Jack Wang
Oct 03, 2015 -

Lockwood Kia responded

Hello, I apologize for you negative experience with Lockwood Kia. I don't know if your remember but we spoke a while back regarding your experience. I felt that we had gone thought the necessary steps to correct the issues that you had with your used vehicle? If this is not the case please e-mail me directly and I will ensure we do everything necessary to redeem your view of our team. Here at Lockwood Kia we strive for nothing but top customer satisfaction as you can see from our excellent review ratings on Dealer Rater. Please don't hesitate to contact me at the e-mail address below: mdefreitas@lockwoodkia.com Michael DeFreitas General Manager

September 12, 2015

Very impressed with Kendra at Lockwood in Oakville My daughter and I had the pleasure of meeting and dealing with Kendra today. From the moment we stepped in the door she was very pleasant, knowledgeab More

by rinmac665
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
September 09, 2015

Great Experience Purchased a Kia Rondo and had Jack Wang help us all along the way. He is very friendly, and eager to get to know you. When it came time to negotiate More

by GVEITCH
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent Flack, Jack Wang
August 27, 2015

Leasing my first KIA I was greeted by Jack Wang with a warm handshake and friendly smile. He answered all my questions about the two vehicles I was interested in. He inv More

by turkeylegs333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent Flack, Jack Wang
August 24, 2015

Great service department! It was reassuring to go to my Kia Service Department and see Steven's familiar face. I say this because recently there was a change over in ownership More

by Ricci55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Fournaros
August 17, 2015

Completely Amazing service from start to finish! Kendra Hatheway was our first contact in October 2014. Then I broke my wrist and was not able to test drive the Kia Soul I was interested in . Fast fo More

by birthdaycar
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent Flack
August 16, 2015

Firm but Fair - 2011 Kia Sedona EX Purchased a used 2011 Kia Sedona Ex about a month ago and wanted to drive awhile before leaving a review. Overall I was impressed with the dealersh More

by Phil L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Divita
...
51
...