Lockwood Kia
Oakville, ON
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Terrible sales and customer service experience With my new purchased 2016 Kia Sorento, the body lines do not match up where the driver’s door meets !!The bottom half of the rear edge of the left fr With my new purchased 2016 Kia Sorento, the body lines do not match up where the driver’s door meets !!The bottom half of the rear edge of the left front door sticks out and I couldn't get it fixed at your Lockwood Kia service after 3 attempts. This is a big deal to me on a brand new $30k car. After a month and bringing car to the service 3 times, I am told that couple of inches is acceptable both from Lockwood Kia and Kia Canada customer servise. They expect me to accept this and I have questions for them. What else acceptable on Kia cars? What does bumper to bumper warranty means? Stay away from Kia.They can't even adjust a door. More
Excellent Excellent Service I recently worked with Micheal to purchase a vehicle for my Company following a glowing recommendation from a relative. The whole exercise was a joy. I recently worked with Micheal to purchase a vehicle for my Company following a glowing recommendation from a relative. The whole exercise was a joy. Never any stress. Never any worry. From the initial inquiry right through to the very comprehensive and personal handover nothing was too much trouble. The cliche is that buying a vehicle is a stressful ordeal but not in this case. I am very happy to recommend Micheal Defreitas and Lockwood Kia. I cannot thank him enough for his knowledgeable advice and patience. John. More
The best customer service My experience with Lockwood Kia was over and above what I expected. They worked hard to ensure that I was totally satisfied, not only with my purchase My experience with Lockwood Kia was over and above what I expected. They worked hard to ensure that I was totally satisfied, not only with my purchase, but the whole experience of buying a car from them. I absolutely LOVE my new Kia. I will be back for sure and would not hesitate to recommend them to my friends. In fact, I'm already bragging! More
If I could give it 0 stars, I would. Brutal and shady First time car buyer. Worst experience ever. Was looking to buy a used kia forte koup, and travelled to oakville from Niagara because I saw a vehicle First time car buyer. Worst experience ever. Was looking to buy a used kia forte koup, and travelled to oakville from Niagara because I saw a vehicle online that I liked. Had I known the customer service was the way it was, I would've never bought the car. First off, Jack, the guy I purchased it from was not knowledgable on the vehicle or his company policies what so ever. Every question he had to leave to ask someone else about it, and eventually when we said we will go home and think about the car, he said he had not made any sales this month and he is willing to do whatever it takes to get this one. Since I liked the car, we eventually negotiated some things and I ended up purchasing. However this is where the problems started. I purchased the car on the Tuesday, and since they were going to tint the windows for me and fix a bunch of scratches, they said I could pick it up on Friday. Also, the drives side floor mat had holes in it from what looked like winter salt build-up, but jack said no problem to fixing that, and in fact we went into one of the other used cars on the lot and took their perfect condition floor mat, BUT this is where Jack started to get shady but I hadn't noticed until I drove the car home days later. The mat he grabbed didn't fit properly on the notches on the floor of the car so it slid around a lot. He clearly knew this bc he had to unclip the old mat, when he knew the new mat wasn't clipping in properly, he should've told me instead of being shady and hoping I didn't notice. Getting back to the day of picking up the car, we checked it out and everything making sure it was all set, however none of the scratches were touched up as he said they were going to be, but as jack says you can just come back and get it done. Umm no I can't because I'm from niagara and my work schedule doesn't allow me much time to do things like that and this was supposed to be all set for me to pick up. Once I started driving the car home, I noticed a strange noise (sounded like a wheel bearing) and right away called them, they said when I come in to get the paint job, they will look at it. So a few weeks later, I headed back again, which took an hour and a half because of major traffic, I waited in the waiting lounge while they supposedly painted the scratches over and checked out my car, a little while later they came and said they'll have to order a wheel bearing and it should take 7-10 days and at that time I'll bring it back to get serviced. What?! Bring it back again? Take another day off of work? Onviously pissed off I left, and it was raining so I couldn't see what kind of job they did when they painted. Got home and the next day was sunny and bright out, looking at my car and it's full of buff marks about one foot in diameter, obviously pissed off and now so tired of my mat sliding around and realizing there were clips that the mat didn't fit into which is why it was sliding. I told myself when they set up the appointment for my wheel bearing, I will ask them about the other things. 3 weeks go by, still no call about the part being in, so I call them and demand to speak to management. Spoke with Michael and he looked into the part and I told him of my other annoyances and we both agreed that it's not a brand new car and that thigs would be wrong, however when staff are making promises or being shady, that is not acceptable. So he said he would look into everything. Finally he called to say the part was in about a week later (he left a message) so I called back to make an appointment. I had made it for 2 weeks from then, as I had the day off and was driving through the area. We had made the appointment for 10am, but they stayed I could drop it off any time before that as I was driving through. When speaking to the manager michael. He assured me that on my next visit he would personally deal with the scratches and the mat situation to ensure things were done properly this time. Finally the day came and I went to the appointment, got there at about 9am. Said I had an appointment, the guy looked at me and said we know nothing about any of this, and there is no appointment made. I obviously almost lost my head, but he was very nice and said but it's not a problem we will get you in (the ONLY nice part of my entire experience) . I left the car there and a few hours later they called to say the car was finished , but they do not carry the carpeted mats anymore and asked if it was ok if they gave me the brand new rubber mats. I said absolutely as long as you can guarantee they are not going to slide, the gentleman said no, they will not slide. Needless to say the mats don't even fit properly, the sides have to be folded and one hundred percent they do slide and have even caused me to nearly get into an accident on several occasions because they get stuck under the pedals. But I was way too pissed off to have to deal with the company again so I just took out all of the mats all together. Just when I thought I was finished and never had to go back and deal with Lockwood kia ever again, I get a letter in the mail from serius radio saying my 3 month free trial has ended. Thank you lockwood kia for letting me know I had a free trial. Luckily serius radio had awesome customer service and gave me a real three month trial, which I will continue to pay for that service after the trial ends because it was so great. In conclusion, never buy a car at this dealership, they are honestly the worst and if I could give back the car , I would in a heartbeat based on the customer service I've had to experience. More
Very impressed with Kendra at Lockwood in Oakville My daughter and I had the pleasure of meeting and dealing with Kendra today. From the moment we stepped in the door she was very pleasant, knowledgeab My daughter and I had the pleasure of meeting and dealing with Kendra today. From the moment we stepped in the door she was very pleasant, knowledgeable, and patient with this daunting task of purchasing a new vehicle. Her friendly nature was a very big asset in making such a big purchase. She took the time to allow me to test drive, and ask numerous questions about the product she sells. Never once did we feel rushed at all. The customer service continued with anyone else we spoke to at this dealership. Customer service in my mind is what brings people back, and Lockwood will continue receiving my business. Thank-you very much. More
Great Experience Purchased a Kia Rondo and had Jack Wang help us all along the way. He is very friendly, and eager to get to know you. When it came time to negotiate Purchased a Kia Rondo and had Jack Wang help us all along the way. He is very friendly, and eager to get to know you. When it came time to negotiate the final terms, I found the sales team to be very straight forward and organized. Would definitely recommend Lockwood to any of my friends and family. Also, Jack went above and beyond when I picked up the car. Thank you so much for the Gift Card! More
Leasing my first KIA I was greeted by Jack Wang with a warm handshake and friendly smile. He answered all my questions about the two vehicles I was interested in. He inv I was greeted by Jack Wang with a warm handshake and friendly smile. He answered all my questions about the two vehicles I was interested in. He invited me to test drive both models, and I chose to drive the Soul because after sitting in the RIO I knew I would be best suited to the Soul. As I drove the Soul Jack continued to reply to all my concerns about the brand's operation. I traded-in my vehicle and the entire process to Lease the new KIA went by effortlessly and within 1 hour I was approved and had purchased the KIA Soul. I wish every situation of my daily life would be as pleasant as the time spent at Lockwood KIA! The modern showroom/service dept. are extremely well-designed and tastefully appointed and I felt welcome immediately. I recommend to all those wondering about leasing to visit Lockwood KIA today! More
Great service department! It was reassuring to go to my Kia Service Department and see Steven's familiar face. I say this because recently there was a change over in ownership It was reassuring to go to my Kia Service Department and see Steven's familiar face. I say this because recently there was a change over in ownership of this dealership. I was questioning the level of friendliness and service I have become accustom to over the many years I have frequented here. Glad to see Steve is still here! More
Completely Amazing service from start to finish! Kendra Hatheway was our first contact in October 2014. Then I broke my wrist and was not able to test drive the Kia Soul I was interested in . Fast fo Kendra Hatheway was our first contact in October 2014. Then I broke my wrist and was not able to test drive the Kia Soul I was interested in . Fast forward to Aug 2015 we remembered how genuine Kendra had been upon our first meeting and wanted to return to the Kia Dealership where she worked. The sales manager, finance person echoed the same genuine personable attitude! I am in sales myself and can spot a faked hello a mile away! Upon picking up my new Soul today we also booked my first oil change and purchaced a few accessories ! I would not hesitate to recommend Kendra along with this dealership ! More
Firm but Fair - 2011 Kia Sedona EX Purchased a used 2011 Kia Sedona Ex about a month ago and wanted to drive awhile before leaving a review. Overall I was impressed with the dealersh Purchased a used 2011 Kia Sedona Ex about a month ago and wanted to drive awhile before leaving a review. Overall I was impressed with the dealership, both the vehicle and a staff. I plan to buy here for my next purchase and highly recommend them. Vehicle was nicely presented, has driven great and was reasonably priced. Charles was laid back answering or following up with my questions and allowed me to take as long a test drive as I wanted. This had a significant impact on my decision compared to other dealers on a short preset route without taking it out on the highway. My constructive points would be to have more knowledge on working the vehicle instruments, the nav and blu tooth took forever to figure out. Also, while I get it, its their job, their finance department is overly aggressive and in addition to everything else, was trying to sell me protections the car already had (e.g. rust module and paint and interior protection). Again, they should have better knowledge of their inventory. They were firm on the price, but compared to the market, it was still reasonably priced, firm but fair, the same as I conduct my business, which I respect. Phil L. Toronto, Ont More