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Lexus of Royal Oak
Calgary, AB
431 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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431 Reviews of Lexus of Royal Oak
September 11, 2026
I had an absolutely wonderful experience purchasing my vehicle at Lexus, and I couldn’t be happier with the level of service I received. Brice was absolutely amazing throughout the entire process. He w vehicle at Lexus, and I couldn’t be happier with the level of service I received. Brice was absolutely amazing throughout the entire process. He was professional, knowledgeable, attentive, and genuinely made me feel valued as a customer. He made the whole experience comfortable and enjoyable, and I never felt pressured or rushed. His attention to detail and the way he took the time to make sure everything was exactly right truly stood out to me. I also want to give a special thank you to Charles, the Finance Manager. He was incredibly professional, patient, and helpful, and made the financial part of the process feel smooth and stress-free. He took the time to explain everything clearly and made sure I felt comfortable with every step. Together, Brice and Charles gave me a truly first-class experience. They made me feel like I was receiving the kind of service you would expect from a luxury brand—and they absolutely delivered. I’m extremely happy with my vehicle and even more grateful for the wonderful experience I had at Lexus. I highly recommend Brice and Charles to anyone looking for exceptional customer service. They truly went above and beyond! More
by Esbebanderas
Employees Worked With
Brice
August 01, 2026
Recent service experience was poor. The staff didn't provide any progress update, inadequate communication with the service department and improper specification of loan car locations, The staff didn't provide any progress update, inadequate communication with the service department and improper specification of loan car locations, no follow up on gas cap replacement regarding the gap plus the cap was not flushed with the adjoining body. Request for discussion with the service manager was made a week ago (24/7) to follow up the below standard service was not responded until now without any interim reply. I was just ignored. More
by stevechan1027
Employees Worked With
Mr Van Obafial
July 10, 2026
King is very helpful and professional, his knowledge in the Lexus models are candid and concise, I am very satisfied with his service and he is indeed a great asset to the company. the Lexus models are candid and concise, I am very satisfied with his service and he is indeed a great asset to the company. More
by stevechan1027
Employees Worked With
Si King
June 09, 2026
The sales associate i had, Brice, was very professional and personable. I felt very comfortable working with him. He was also very knowledgeable, walked me through the process and answered all of my questi and personable. I felt very comfortable working with him. He was also very knowledgeable, walked me through the process and answered all of my questions. He was also very responsive to messages via text which I appreciated. I would buy another vehicle from Brice and these dealership again. More
by Scott O.
Employees Worked With
Brice is who i primarily worked with.
June 05, 2026
Excellent experience buying 2022 NX 350 hybrid at Lexus of Royal Oak helped by very knowledgeable and personable salesman Britton Baylis. Great Dealership ! of Royal Oak helped by very knowledgeable and personable salesman Britton Baylis. Great Dealership ! More
by Rod Green
Employees Worked With
Britton Baylis
May 29, 2026
I want to give a special shoutout to Lisa, who truly went above and beyond throughout the entire process. She was transparent at every step, incredibly knowledgeable, and made what can often be a stressful e above and beyond throughout the entire process. She was transparent at every step, incredibly knowledgeable, and made what can often be a stressful experience feel smooth and enjoyable. Her dedication and warm approach left a lasting impression on me. Anna was also fantastic and equally deserving of recognition. I had an outstanding experience at this dealership and I couldn't be more satisfied with my decision to bring my business here. If you're looking for a dealership where you'll be treated with honesty and care, look no further, this team is exceptional! More
by Alireza Alemi
Employees Worked With
Lisa Kam, Anna Calderon
May 03, 2026
Another great experience! This is my second time purchasing a vehicle from this dealership and they have continued to be amazing! Completely hassle free and no pressure at all This is my second time purchasing a vehicle from this dealership and they have continued to be amazing! Completely hassle free and no pressure at all. I got all the information I needed to make the best decision for me. Walked away with another great vehicle. Everybody was so professional and very nice. Thanks to Jeremy for finding the perfect car, manager Nick, Charles for making the paper work so easy, & Vitaliah for helping me get to know my car better. Can’t recommend this dealership enough. More
by Rachelleandriley
Employees Worked With
Jeremy Gile
May 01, 2026
I recently purchased my Lexus N350H from your dealership and just want to say how happy I am with the experience. Everything went smoothly and truly appreciated the professionalism from your team. Johnny w and just want to say how happy I am with the experience. Everything went smoothly and truly appreciated the professionalism from your team. Johnny was especially helpful throughout the process-thanks again Johnny! More
by Menchu Narisma
Employees Worked With
Johnny Thang
April 08, 2026
I was amazed by the great staff and friendly service. I especially recommend Si king among the employees. You will be touched by his extensive experience and kindness. I especially recommend Si king among the employees. You will be touched by his extensive experience and kindness. More
by pjhkr15
Employees Worked With
Si king
