Lexus of London - Service Centre

Professional and Prompt I would never consider taking my Lexus anywhere else for service. Romeo has been exceptional each and every time. He goes above and beyond what is e I would never consider taking my Lexus anywhere else for service. Romeo has been exceptional each and every time. He goes above and beyond what is expected, provides honest and reliable information which is always appreciated! Thank you! More

Always a pleasure to arrive at the dealership There are few dealerships that I've arrived to where I have felt so valued. From the purchase to the pick up and on to service. The staff at Lexus o There are few dealerships that I've arrived to where I have felt so valued. From the purchase to the pick up and on to service. The staff at Lexus of London go out of their way to always make you feel like a special VIP! Sue, Romeo, Henry all have treated me with respect and really make the effort to ensure that I am treated like a valued customer. This visit I learned about the Lexus plant tour which was a surprise and something I very well may take advantage of. I am a very proud Lexus owner and will tell anyone that will listen. Top notch dealership with caring staff, a spotless showroom and an approach to detail like no other. More

Very satisfying. What I expected from Lexus & I was happy with it. Was able to get in right on time & it was fixed when Romeo said it would be. What I expected from Lexus & I was happy with it. Was able to get in right on time & it was fixed when Romeo said it would be. More

Review Brought my vehicle in to have the tires changed. Very impressed with receiving my car back with it being washed, mats cleaned and quick cleaning insi Brought my vehicle in to have the tires changed. Very impressed with receiving my car back with it being washed, mats cleaned and quick cleaning inside as well as the convenience of a loaner vehicle. I must admit I am a little disappointed with the upcoming changes to the loaner program. More

AWESOME dealership First of all, my lexus 350si was called in for air bag recall...Lexus of London gave me a loaner that was out of this world....and to top it off when First of all, my lexus 350si was called in for air bag recall...Lexus of London gave me a loaner that was out of this world....and to top it off when I picked up my car...it was washed, vacuumed from an entire winter of dirt...OMG...and then they topped up my gas tank ...who does that....LEXUS DOES. !!! Wow, I actually went back in and gave a big loud Grateful thankyou to whoever was in ear shot and gave Karen a hug...LOL Thanks Lexus of London Cathy Manherz More

Fast, efficient, friendly Best service in town! Karen goes above and beyond to help me out. Tire switch done and car cleaned. Does it get any better than that? Best service in town! Karen goes above and beyond to help me out. Tire switch done and car cleaned. Does it get any better than that? More

Air bag recall Great service very accommodating great snacks. Should have TV on close caption as there is know sound. Nothing you can do about the Free Press it is w Great service very accommodating great snacks. Should have TV on close caption as there is know sound. Nothing you can do about the Free Press it is what it is. More

Leak in Tire This dealership is always very responsive to issues that arise. If urgent they try to fit it in while you wait which is appreciated. I requested a c This dealership is always very responsive to issues that arise. If urgent they try to fit it in while you wait which is appreciated. I requested a call back to understand the issue and I received a call back from Romeo with with information that I requested. More

Excellent Service I really appreciate the time Romeo takes to continue to teach me about my vehicle and to ensure every issue is resolved quickly to my satisfaction. I really appreciate the time Romeo takes to continue to teach me about my vehicle and to ensure every issue is resolved quickly to my satisfaction. More

Help with messages Very caring and helpful. I called on Saturday as was visiting from out of town and got an appointment for Monday. Was surprised to be offered a loaner Very caring and helpful. I called on Saturday as was visiting from out of town and got an appointment for Monday. Was surprised to be offered a loaner car since it was not my home dealership More