Lexus of London - Service Centre

Great Attention As always, the service at Lexus of London is beyond expectation. It's always a pleasure. The staff are always welcoming and the attention to detail As always, the service at Lexus of London is beyond expectation. It's always a pleasure. The staff are always welcoming and the attention to detail is simply amazing. I love that you have a loaner when you say that you have a loaner! Keep up the amazing work! More

Friendly and no charge for extras Always friendly. The service rep noticed that battery in my key fob was getting low. She asked if she could replace it, I said yes. There was no charg Always friendly. The service rep noticed that battery in my key fob was getting low. She asked if she could replace it, I said yes. There was no charge. The wheel well cowering had separated, a few clips had broken. They fixed it, no charge. On another service call i asked if they could retrieve a credit card that slipped under the coffee holder. No problem, retrieved and no charge. My wife and I have had other instances where we expected a charge only to be pleasantly surprised ... no charge. At London Lexus they don’t nickel and dime you. They are really want to make sure you are happy. More

Great service at a fair price I am driving my third 450h. Even though I do not drive enough km annually to jusrify the cost of a Lexus hybrid, I keep returning due to the positive I am driving my third 450h. Even though I do not drive enough km annually to jusrify the cost of a Lexus hybrid, I keep returning due to the positive attitude and friendly service I receive from Allan, Adam and Romeo. Perhaps they should each receive a sales commission. SnA More

Excellent service! Highly recommended Just back from getting service at Lexus of London and the service continues to be 5 star no matter how busy they are. Was in for winter tire and rim c Just back from getting service at Lexus of London and the service continues to be 5 star no matter how busy they are. Was in for winter tire and rim changeover to summers and fall out paint clean up. The 2017 RC now looks like new again. Thanks for your ongoing commitment to the exceptional customer experience! More

Great service! Both Karen and Romeo oversaw the most recent service of our Lexus ES. Great service as usual: professional, timely, personable and efficient. Th Both Karen and Romeo oversaw the most recent service of our Lexus ES. Great service as usual: professional, timely, personable and efficient. Thank you! Barry Parker More

friendly people Very friendly staff , professional experience, excellent reception, caring staff and reasonable bill. I been waiting at the reception and the young la Very friendly staff , professional experience, excellent reception, caring staff and reasonable bill. I been waiting at the reception and the young lady in charge of my service has come and apologized for the little delay due to the car’s computer checking. I will definitely come again. More

Car detailing Amazing service. I had my car detailed and it was done beautifully. The person that detailed my car gets my utmost praise. Best detailing ever done t Amazing service. I had my car detailed and it was done beautifully. The person that detailed my car gets my utmost praise. Best detailing ever done to my vehicles. Alan Calvert was amazing as well. I was unable to get my car to the dealership so he came , picked up my car and brought it back to me after a long days work. I really appreciate his customer service. The best!! More

Fantastic as usual. excellent service, timely and complete, in and out quickly and the work was done as promised. Follow up on technical issues and questions i had were excellent service, timely and complete, in and out quickly and the work was done as promised. Follow up on technical issues and questions i had were excellent. More

Great as usual!!!! I cant remember ever leaving the dealership with a bad feeling after a service appointment The people are great and the quality of work is great I cant remember ever leaving the dealership with a bad feeling after a service appointment The people are great and the quality of work is great More

Remove snows. Recall repair Provide a courtesy car, they text your when the car is ready for pick up, your car is returned to you cleaner than when you dropped it off, staff are Provide a courtesy car, they text your when the car is ready for pick up, your car is returned to you cleaner than when you dropped it off, staff are always always polite. Looking for a new car - they bring the car to you to test drive, after you purchase the car...they will deliver it to you. Always a positive experience. More