Lexus of London - Service Centre

Car Maintenance The service called Henry GAO is the best service that I ever met. He is very friendly and he is very patient to the customers. He also very responsibl The service called Henry GAO is the best service that I ever met. He is very friendly and he is very patient to the customers. He also very responsible for the service. More

Good communication! The dealer is really helpful for the car service, He has patience,he really cares about what customs need. He gave me a lot of good advice! The dealer is really helpful for the car service, He has patience,he really cares about what customs need. He gave me a lot of good advice! More

Excellent Service Last week I found that I need to change my AC filter. I contacted Henry to book an appointment for me. He responded fast as always and booked the appo Last week I found that I need to change my AC filter. I contacted Henry to book an appointment for me. He responded fast as always and booked the appointment for me on the same day. I am really happy with the service, it was fast and efficient. Henry was very professional and gave me some advice on how to take care of my car. More

Excellent Service Experience I would rate my experience(s) with Lexus of London at 10 stars if I could, but only five stars are available. I can't say enough about the quality of I would rate my experience(s) with Lexus of London at 10 stars if I could, but only five stars are available. I can't say enough about the quality of service I recieve every time I visit! I own a GS430 which is, of course, well past its warrantee. Like many people, I once believed that dealership service and factory parts were overpriced. I learned the hard way that original parts installed by skilled, technicians with the proper tools are well worth the price. In fact they save money in the long run. I am a former "shade tree" mechanic who is no longer able or willing to work on my car. It is simply beyond my knowledge or experience. In fact I know just enough to be dangeous. Yet Henry, most often my service advisor, listens patiently as I describe my cars symptoms and never tells me I'm wrong with my conclusions. Instead, working with Andy (who I have come to think of as my personal parts guy) and mechanics they mange to figure out what the problem is and how to make it right. Each time I visit I think "These guys know what they're talking about". The entire experience is a warm and pleasant one, from the Concierge and the most sophiticated coffee maker I've ever seen to staff that have nothing to with servicing my car is outstanding. The most important thing I've learned though is that it's better and cheaper to have the work done right the first time. More

Excellent An excellent sales. He is a patient sales, and he could introduce the car’s founction in a very comprehensive way. he is enthusiastic about his job! An excellent sales. He is a patient sales, and he could introduce the car’s founction in a very comprehensive way. he is enthusiastic about his job! More

Nice attitude Allen is the one help me find my car and he is also the guy help me fix my car I really recommend Allen if anyone wanna buy a car Allen is the one help me find my car and he is also the guy help me fix my car I really recommend Allen if anyone wanna buy a car More

Great fast service Took my car in because the tire lock was no longer working. I had managed to get one summer tire on before it got stripped so had 3 snow tires still o Took my car in because the tire lock was no longer working. I had managed to get one summer tire on before it got stripped so had 3 snow tires still on. Also needed some repairs done that had been identified. I was in and out in 2 hours and they replaced my lock bolts with regular bolts as then I didn't need to purchase a new lock. I was fine with that. . Thanks Henry and your team. More

very good . I will come again next time. Gao can speak both English and mandarin that is very helpful for me. thank you so much. . I will come again next time. Gao can speak both English and mandarin that is very helpful for me. thank you so much. More

Excellent service Always provide useful information for my service, lend me a car to drive during the service, no complaints whatsoever , I always go to Henry for my s Always provide useful information for my service, lend me a car to drive during the service, no complaints whatsoever , I always go to Henry for my service. He is good attitude with all customers not just me . More

Wonderful experience with Henry service Last week I went to Lexus to maintain and clean my IS 300. Henry provided me with services. I am very grateful to Henry for his patience in solving m Last week I went to Lexus to maintain and clean my IS 300. Henry provided me with services. I am very grateful to Henry for his patience in solving my problems. He is always quick to help me solve them. He explained every detail to me and he would recommend the best price for me. More