Lexus of London - Service Centre

Customer Service Excellence Lexus of London customer service is above all dealers I have dealt with in my life. Hyundai Service people could learn what customer service is! Lexus of London customer service is above all dealers I have dealt with in my life. Hyundai Service people could learn what customer service is! More

Exceptional service Shelby Chisholm did a quick turnaround advising what needed to be done. The work was completed in a timely fashion. Customer service is a top priorit Shelby Chisholm did a quick turnaround advising what needed to be done. The work was completed in a timely fashion. Customer service is a top priority at this dealership. More

Lexus detailing Thanks to Shelby for explaining the package and arranging the service. The Lexus even though over 5 years old came back in near showroom condition. I Thanks to Shelby for explaining the package and arranging the service. The Lexus even though over 5 years old came back in near showroom condition. I would highly recommend this service to all Lexus owners! More

Great service, great people I had an appointment and the service started a bit early! Service was great. Service advisor Shelby was informative and great to chat with. Very happy I had an appointment and the service started a bit early! Service was great. Service advisor Shelby was informative and great to chat with. Very happy with the dealership More

Best service anywhere Returned to have 1600kms service on my Lexus RX350. Arrived 15 minutes early and was able to drive directly into service bay and servicing began immed Returned to have 1600kms service on my Lexus RX350. Arrived 15 minutes early and was able to drive directly into service bay and servicing began immediately. Romeo was my service advisor and was fantastic. He looked after all my requests and was very knowledgeable and respectful. More

Service As always, we are promptly greeted and given the details and cost of service work that is to be done, and offered a loaner vehicle for our convenience As always, we are promptly greeted and given the details and cost of service work that is to be done, and offered a loaner vehicle for our convenience More

Servicing my vehicle Service and customer care is truly second to none. Customer always comes first and no concern is to small. The level of service I receive is one of th Service and customer care is truly second to none. Customer always comes first and no concern is to small. The level of service I receive is one of the main reasons I will buy another Lexus. More

Always great to see Romeo Always great to have Romeo service you. Not only does he brighten up your day, he goes above and beyond with your vehicle as if it were his own. Always great to have Romeo service you. Not only does he brighten up your day, he goes above and beyond with your vehicle as if it were his own. More

Best Lexus dealership in Canada I used to live in London. I bought my dream car from this dealership in 2014 when they offered me a great deal. Even in my hometown of Ottawa, the two I used to live in London. I bought my dream car from this dealership in 2014 when they offered me a great deal. Even in my hometown of Ottawa, the two Lexus dealerships could not match the deal I was getting. When it came time to purchase, I got the protection package for the car. I moved back to Ottawa 3 years ago. 5 years later, there was a small spot of rust growing on the car. The dealerships in Ottawa would not stand by the protection package I purchased in London, so I called the dealership in London, and they made it all happen. My car was repaired in 2 days, like new, and had a loaner car. They were even accommodating to provide a slightly larger car for my 7 month old in the baby car seat in the back. The long drive there and back was worth it and it was all seamless. I have always dealt with Romeo Nissan and have always been treated with respect, and felt like I was given special attention, when in reality, it’s the service he gives everyone. Chris Pinelli runs an amazing operation, thorough and to the point. The dealership has really good Google reviews and is rated the best dealership in Canada. I am not surprised. If I am to buy another Lexus, I would buy from them without hesitation, and not even bother shopping around. If I were a little closer, I would make the trek for regular service with Lexus of London. Chris and Romeo, keep up te great work! More

Reliable excellent Service Many thanks to Lexus you do it again and again .... brought my ES Hybrid in for service and snows..always feel so good getting back in my clean car af Many thanks to Lexus you do it again and again .... brought my ES Hybrid in for service and snows..always feel so good getting back in my clean car after knowing what was done and any potential questions I had are all answered... Great team work... at the Service Department. Shelby Romeo Adam and Alan amazing so grateful to be looked after so well. Nancy Weber Bates More