Lexus of London - Service Centre

Great customer service. Always feel like I’m being treated honestly whether purchasing a vehicle or having it repaired. Always feel like I’m being treated honestly whether purchasing a vehicle or having it repaired. More

Shanna was so accommodating and attentive with the service issue I was having. I have been to other mechanics before owning a Lexus. I often felt uncomfortable. Since the first day of test driving service issue I was having. I have been to other mechanics before owning a Lexus. I often felt uncomfortable. Since the first day of test driving until now, I ONLY service my IS250 here. Shanna made me feel heard, reasonable and did everything she could to explain a difficult to diagnose issue. She respected my time and kept me updated on where things were at. We booked future appointments for upcoming visits and wrapped up smoothly and efficiently. Thank you! More

Shanna Mcquarrie is an incredible asset to the service team .. honest, helpful, efficient and professional!! team .. honest, helpful, efficient and professional!! More

I have been dealing with Lexus of London for the past 10yrs very satisfied with their service & personnel 10yrs very satisfied with their service & personnel More

Happy with service. Very attentive and concerned with our time.Hopefully dealt with our problem. Very attentive and concerned with our time.Hopefully dealt with our problem. More

Always excellent service when I visit Lexus of London. Service advisors are responsive to my needs. On my last visit the service advisor, Shanna, ensured The service I received was at the top of the scale Service advisors are responsive to my needs. On my last visit the service advisor, Shanna, ensured The service I received was at the top of the scale. This type of reception is what I have experienced consistently in excess of the plus 10 years I have been dealing with the company.from all employees. Any maintenance issues or repairs have been dealt with effectively by the team in the shop to my complete satisfaction. More

I dealt with Shanna in the service department. She was professional yet friendly and most importantly very knowledgeable. She was professional yet friendly and most importantly very knowledgeable. More

It was a pleasure to deal with you guys there. Really happy about it Thanks to Shanna Mcquarrie and Andres Diaz. And everyone in the team. Really happy about it Thanks to Shanna Mcquarrie and Andres Diaz. And everyone in the team. More

Great job in discussing the issues needed for the car and helping the client make informed decisions. Dale is a great guy to chat too! helping the client make informed decisions. Dale is a great guy to chat too! More