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Lexus of London
London, ON
4,262 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,022 service reviews
January 16, 2026
My vehicle was in for Recall/Warranty repairs. Everything was done very well. Royston was friendly, knowledgeable, and punctual. Always get terrific service at Lexus of London Everything was done very well. Royston was friendly, knowledgeable, and punctual. Always get terrific service at Lexus of London More
by Dr Bill
Employees Worked With
Royston
December 16, 2025
I just purchased my third Lexus. Great service from Gent, Product Advisor; Jasmine, Financial Services Manager and Akeem, Delivery Specialist. They all took time with me to explain Great service from Gent, Product Advisor; Jasmine, Financial Services Manager and Akeem, Delivery Specialist. They all took time with me to explain and answer all my questions. They made me feel like a valuable customer. More
by Njane
December 07, 2025
Excellent service at Lexus of London and the car was finished on time and to my satisfaction. finished on time and to my satisfaction. More
by DaveT
December 05, 2025
Exceptional customer service from Dale each time I have interacted with him. Very knowledgeable on the processes within Lexus of London and has always made the process of dropping of my car and picking it interacted with him. Very knowledgeable on the processes within Lexus of London and has always made the process of dropping of my car and picking it up easy and enjoyable. More
by Wayne
Employees Worked With
December 01, 2025
General Manager Chris Pinelli arranged for and Service Manager Romeo Nissan took excellent ‘after sale’ care of a situation which arose with my ‘21 IS300, I very much appreciate this! Manager Romeo Nissan took excellent ‘after sale’ care of a situation which arose with my ‘21 IS300, I very much appreciate this! More
by lancesaulis474
October 29, 2025
I have had a pleasure interacting with Shane O'Neill with my car not starting. When I first got to the dealership, he made the process seamless from start to finish. He got me a uber right away and provided my car not starting. When I first got to the dealership, he made the process seamless from start to finish. He got me a uber right away and provided updates of the vehicle throughout the day. Awesome job! More
by ppham20
Employees Worked With
October 18, 2025
Another pleasant visit to Lexus of London. Dale Craig was well prepared in advance of my visit. Since the service was expected to take 3-4 hours, the availability of a loaner was much apprecia Dale Craig was well prepared in advance of my visit. Since the service was expected to take 3-4 hours, the availability of a loaner was much appreciated. The inclusion of a car wash on completion is also a nice touch. More
by Stonekold40
Employees Worked With
October 08, 2025
i was very pleased with the results that romeo nissan. . achieved for me. iwill buy a new electric vehicle from this dealership. . achieved for me. iwill buy a new electric vehicle from this dealership. More
by kmachmueller12
September 27, 2025
Brough my 2024 RX350 in for a maintenance service 2. Dale explained what it entailed. The SUV was complete on time and spotless when it was returned to me. I enjoyed getting the updates from the tech vi Dale explained what it entailed. The SUV was complete on time and spotless when it was returned to me. I enjoyed getting the updates from the tech via video feed. Thanks to Dale for taking care of things. Steve More
by stevepineau
Employees Worked With
September 12, 2025
Romeo (and the techs) was incredibly helpful and patient as I relayed to him the occasional issue with my onboard screen and he made the time to take a look and help resolve it. Professional, pleasant and v as I relayed to him the occasional issue with my onboard screen and he made the time to take a look and help resolve it. Professional, pleasant and very kind to work with. Would totally recommend Lexus Service especially with the more difficult to resolve issues. Dale finished off with the paperwork and went through everything so my invoice was clear. He, too, was kind and helpful. Thanks Lexus! More
by not2blue
