Lexus of London

Such a pleasant buying experience We recently purchased a 2013 Lexus RX350 from Lexus of London. The sales representative, Stephanie Shearsby was so welcoming and easy to talk to. She We recently purchased a 2013 Lexus RX350 from Lexus of London. The sales representative, Stephanie Shearsby was so welcoming and easy to talk to. She even changed her personal schedule in order to accommodate us. We purchased the car at a fair price and everything was handled quickly and smoothly. The Finance Manager, Kylie Burridge was just as friendly and professional and was able to work out an extended warranty that fit our unique situation. She also ensured that the car was detailed and inspected from top to bottom. The car is fabulous and everyone thinks it is brand new. I would definitely recommend this dealership and hope to continue to do business with them. More

A pleasant experience We hadn't bought a vehicle in 35 yrs and we went to Lexus of London just for the fun of it. When we walked in the door, the concierge came right over We hadn't bought a vehicle in 35 yrs and we went to Lexus of London just for the fun of it. When we walked in the door, the concierge came right over and asked us if we would like something to drink and said she'd find us a salesperson to answer any questions. She got Rick Watson to help us. He treated us with the utmost respect and professionalism. He answered all of our questions, was very patient and very knowledgeable about every vehicle we looked at. There was absolutely no pressure to buy a vehicle ...we sat in quite a few before deciding on one. We highly recommend Rick Watson for sales and Kylie Burridge for the financial aspect and would certainly recommend this dealership to anyone who wants to be treated royally with excellent customer service and respect. More

"Out of the Box" We just purchased a used vehicle for Stephanie Shearsby and the gang at Lexus of London. Fantastic experience! Stephanie was very easy to talk to, lis We just purchased a used vehicle for Stephanie Shearsby and the gang at Lexus of London. Fantastic experience! Stephanie was very easy to talk to, listened well, and was 100% upfront about the bottom-line etc... Saving us time and energy without the awkwardness of bartering for the best price - which I really appreciated! We had wondered prior to purchase if a deal was even possible, do some financial challenges in our past. Well... it turned out that Stacie & Kylie (finance department) are not only extremely friendly and courteous, they are also amazingly creative problem solvers. Not only did they get our financing approved, they worked with us to setup a really sensible and affordable payment plan. At contract signing / car pickup, Joe (used car manager) went out of his way to ensure that my children created some memories at LOL as well... Allowing them to look around at their leisure, from the inside of a sweet Lexus convertible in the dealership. This was awesome... except for the fact that now my children want a convertible. 😳 My sincerest thanks and endorsement goes to Stephanie and all the gang at Lexus of London! More

Good service nice dealership friendly people I have given this review because I had a good time buying a Lexus and looking at all the cars and test driving on. The people there were very nice and I have given this review because I had a good time buying a Lexus and looking at all the cars and test driving on. The people there were very nice and it felt homey. More

Respect I have purchased 3 Lexus RX350 vehicles from this dealership. It is a 2 hour drive from my home town and I have a hometown Lexus dealership. The basic I have purchased 3 Lexus RX350 vehicles from this dealership. It is a 2 hour drive from my home town and I have a hometown Lexus dealership. The basic difference is the respect that I am afforded in this dealership. The informed discussion, honest pricing and extra effort to create finance or leasing packages that best fit our situation. Tom was open and frank about all aspects of our negotiation. He demonstrated in a practical way that this is a Lexus dealership and not a Toyota dealership that also handles Lexus. More

Service Excellent service and professional staff. The service area was ready to take my vehicle when I arrived and supplied me with a loaner vehicle for the d Excellent service and professional staff. The service area was ready to take my vehicle when I arrived and supplied me with a loaner vehicle for the day. All work was completed by the time requested. Overall a very pleasant experience. More

Attentive Purchased a certified Es 350. My salesperson, Rick Watson, was very attentive and professional. I would highly recommend the dealership for sales Purchased a certified Es 350. My salesperson, Rick Watson, was very attentive and professional. I would highly recommend the dealership for sales and service needs. More

Customer service and fair I have purchased or leased four vehicles from Lexus of London and my experience from Stephanie, our sales lady, Allan the Sales manager and Chris the I have purchased or leased four vehicles from Lexus of London and my experience from Stephanie, our sales lady, Allan the Sales manager and Chris the General Manager has been enjoyable and fair. Stephanie delivered the last vehicle leased just yesterday and she delivered it herself to Burlington. Now that is service and we commend the service, and dedication to her work. More

Service Such a pleasant experience. All employees are so professional and so pleasant. They deserve two thumbs up and are proud to be part of what Lexus stand Such a pleasant experience. All employees are so professional and so pleasant. They deserve two thumbs up and are proud to be part of what Lexus stands for, In pursuit of perfection. More

Excellent Experience Sean was very knowledgeable about the RX350, which helped us realize that this was a great choice for our needs. When we picked up our vehicle he pati Sean was very knowledgeable about the RX350, which helped us realize that this was a great choice for our needs. When we picked up our vehicle he patiently reviewed the features and helped set up some of these items. Sean did an excellent job!! More