Lexus of London

SERVICE DEPARTMENT I took my Lexus in for service about 10 days ago and was very impressed with the service. I had purchased extended warranty on my car at the time of p I took my Lexus in for service about 10 days ago and was very impressed with the service. I had purchased extended warranty on my car at the time of purchase and most of the repairs were covered by the warranty. My service adviser Karen Campbell did an excellent job of making sure that the warranty covered as much as possible. I always take my car to this dealership for service and I am quite sure that is why my previous Lexus had over 400,000 kms on it. More

Top notch product, top notch service, top notch people. We needed to purchase a new vehicle rather unexpectedly, and while we were at Lexus of London to pick up our 2011 ES350 that was being serviced, we as We needed to purchase a new vehicle rather unexpectedly, and while we were at Lexus of London to pick up our 2011 ES350 that was being serviced, we asked to see a salesperson. Sue Vincent was assigned to us. She was terrific. She went with us as we test-drove a 2016 RX350 and a 2016 ES350, and then re-tested the RX. She explained everything, and pointed out the features of each vehicle. Sue was courteous, knowledgeable, not-pushy or impatient, cheerful, and friendly. When we took delivery of our new RX350, Sue spent quite a bit of time explaining all the impressive technology that comes with the Executive Package that we had purchased. She followed-up with phone calls and emails to see how we were doing with the new vehicle. Sue is like all the other people at Lexus of London: they are friendly, helpful, and go out of their way to give us incredibly wonderful attention and service. We have been customers at Lexus of London since our first Lexus in 2007; but we've been with Toyotatown (same management) since 2001, when we got an Avalon that we traded-in on our new RX. We cannot see ourselves driving anything but a Lexus, or going anywhere else for service. More

Maintenance and President's package cleaning Cheerful, informative and on schedule. The new(ish) facility is well laid out and I was met upon entering . Provided with a new model rental to enjoy Cheerful, informative and on schedule. The new(ish) facility is well laid out and I was met upon entering . Provided with a new model rental to enjoy. More

Lexus of London service review I deem them as gold standard when it comes to their attitude. I have also been exposed to two other competing European brands. But Lexus sets the benc I deem them as gold standard when it comes to their attitude. I have also been exposed to two other competing European brands. But Lexus sets the benchmark for customer care and satisfaction. More

Good experience I'm excited to have my new car today, Jack is my sale, and he introduced how to drive my car include application. He told my many points of emergency, I'm excited to have my new car today, Jack is my sale, and he introduced how to drive my car include application. He told my many points of emergency, and how to deal with them. Also he had patient to answer all my question. Now my car is in my carport. It's a great experience. :) More

Used BMW Purchase Wonderful experience from beginning to end. Sue was very approachable from the initial test drive to the final pick up. Extremely accommodating to my Wonderful experience from beginning to end. Sue was very approachable from the initial test drive to the final pick up. Extremely accommodating to my busy schedule. Would recommend over and over again to all family/friends! More

Finding new/used car Was helped by Mr. Rick Watson. Very helpful and professional. Worked very hard to answer my questions and also answered them in a very timely fashion. Was helped by Mr. Rick Watson. Very helpful and professional. Worked very hard to answer my questions and also answered them in a very timely fashion. Unfortunately Lexus does not make manual transmission vehicles so I'm having to rethink my future purchase. Will definitely be back when the time comes. More

Worth the drive from Sarnia for service. Staff at Lexus of London have always been up front on any service issues. If the car is in for any length of time a loaner has always been provided. R Staff at Lexus of London have always been up front on any service issues. If the car is in for any length of time a loaner has always been provided. Recently needed some minor paint work for stone chips and wear and tear. The service department went above the call of duty and picked up and returned my car to Sarnia when the repair was completed. More

Great Cars/Great Dealer If you want a Lexus London Lexus is the place to go. First class treatment and straight answers. Employees believe in their product and it shows in th If you want a Lexus London Lexus is the place to go. First class treatment and straight answers. Employees believe in their product and it shows in their interaction with the customer. More

great service of buying a used car with Jack To be honest, I don't have any experience to buy a used car before. With Jack, anything becomes simple and clear. His advice is very helpful for me to To be honest, I don't have any experience to buy a used car before. With Jack, anything becomes simple and clear. His advice is very helpful for me to choose a used car I like. And the service of Lexus of London is enjoyable and comfortable. Thank you for the help, Jack. More