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Lexus of London

London, ON

4.9
4,424 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,424 reviews

January 12, 2020

Happy with my experience. My experience in the purchase of my new Lexus was quite positive. Rick Watson was knowledgeable, professional, polite and helpful. I would highly rec More

by Therese Coates Survey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Butcher was excellent also. He was very helpful and patient when explaining the navigation system etc., Tom Hiscott
January 12, 2020

Making Car Buying a Comfortable Experience We were assisted by both Sue Vincent and Rick Watson - both provided outstanding service, care and consideration.. A new car is a major purchase, so More

by mikeking
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue Vincent, Lauren Rossini
January 12, 2020

Sue and the manager Chris were outstanding. Just a short note to say that my experience purchasing an automobile from London Lexus was excellent. Very knowledgeable and helpful staff. Great expe More

by Lance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue Vincent, Rhonda Thompson
January 11, 2020

Lexus of London is simply outstanding in all areas. My extended family and friends have purchased or service over 10 vehicles here. You will not find a better dealership anywhere. Service is professionall More

by Ed582
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Campbell, Adam McCallum, Rhonda Thompson
January 09, 2020

Sue was extremely knowledgeable, not pushy and she made this experience fun with her great sense of humour! There was no pressure from her or anyone on their team. More

by Samantha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
January 08, 2020

Arrived without an appointment. Amanda was excellent in addressing our needs. I would recommend her to anyone. We needed a new battery. Lexus of London is an outstanding dealershi More

by sbouskill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda, Allan Calvert
January 06, 2020

Happy with our new Lexus We recently leased a new Lexus after having other brands in the past and very happy with the move. Kevin Gittens was really helpful throughout the wh More

by Nh1972
Recommend Dealer
Yes
Employees Worked With
Lauren Rossini, Kevin Gittens
January 03, 2020

I had an extremely nice experience with Lexus of London. The sales here are really helpful thoughout the whole process. I would highly recommend this dealership More

by xali0830
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen Zhang
January 03, 2020

Love Lexus Service I have been purchasing Lexus since 1998. From day one I was impressed as to the relationship with the service people. I purchased a 2000 GM van and in More

by Great Lexus Service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Campbell, Adam McCallum, Rhonda Thompson
January 03, 2020

I have been a client at Lexus’s of London for over 15 years and continue coming back because of the competitive pricing and the exceptional customer service. Kevin Gittens was my sales representative More

by Sam Hajar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Calvert, Rhonda Thompson, Kevin Gittens
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