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Lexus of London
London, ON
3,659 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,659 reviews
April 25, 2018
Great Service I recently had my Lexus nx200 in for an oil change. The service was great! Staff was friendly and knowledgeable! We were provided with a loaner car to I recently had my Lexus nx200 in for an oil change. The service was great! Staff was friendly and knowledgeable! We were provided with a loaner car to use while our car was being serviced. We couldn’t ask for more! Thank You! M. Toutant More
by Michelle T
Employees Worked With
Helpful April 23, 2018
Quality service at Lexus of London Was into the dealer for service a week ago to get my summer tires on as well as winter fall out remover. They did the usual once over and noticed my f Was into the dealer for service a week ago to get my summer tires on as well as winter fall out remover. They did the usual once over and noticed my fronts brakes were getting to point of requiring work. This work was just completed. I was impressed with the way everything was handled...from the service loaner vehicle to the actual services performed. My RX always feels like new again after it's been in for service. Thanks for taking care of me!! More
by stevepineau
Employees Worked With
April 22, 2018
Excellent service Rob Ellsworth was very helpfull and took the time to answer all my questions. I was impressed with the information and guidance he has given. I am ver Rob Ellsworth was very helpfull and took the time to answer all my questions. I was impressed with the information and guidance he has given. I am very happy with the friendly and courteous service. More
by Richard
Employees Worked With
Rob Ellsworth
April 20, 2018
Excellent sale Jack is the best salesman I have ever seen. He has a sincere attitude towards customers, also with a clear understanding of the car, and I will recomm Jack is the best salesman I have ever seen. He has a sincere attitude towards customers, also with a clear understanding of the car, and I will recommend more people to buy a car though him More
by QWE-123
Employees Worked With
April 19, 2018
Excellent service. We have found Lexus of London staff to be friendly, accommodating and their vehicle service to be excellent. We have absolutely no reservation in reco We have found Lexus of London staff to be friendly, accommodating and their vehicle service to be excellent. We have absolutely no reservation in recommending the Lexus of London dealership to family and friends. More
by Stan
Employees Worked With
Other Employees :
Tom Hiscott, Teagan McCombs, Peter Lovenjack
April 19, 2018
After-sale is more than I expecting I have always been a very happy customer. Thanks to my sales Jack, he always gives me heartily suggest once come to my service. Henry who is my servic I have always been a very happy customer. Thanks to my sales Jack, he always gives me heartily suggest once come to my service. Henry who is my service advisor also helped me a lot. Jack always help me book service appointment that makes everything earlier for me. More
by zheyang121
April 19, 2018
Good experience in buying the car People in the centre are very patient, and recommend the cars fit you best. I have tried four cars, all of them are perfect. Excellent experience! People in the centre are very patient, and recommend the cars fit you best. I have tried four cars, all of them are perfect. Excellent experience! More
by Junjie
Employees Worked With
April 18, 2018
Awesome Thorough - professional - friendly - it was a pleasure to do business with their team - would recommend Sue for sure but everyone was helpful.Thank yo Thorough - professional - friendly - it was a pleasure to do business with their team - would recommend Sue for sure but everyone was helpful.Thank you Sue! More
by Allenka
Employees Worked With
April 15, 2018
Excellent Dealer in all aspect! I had not planned on purchasing a new Lexus yet but when having my old Lexus in for service made a passing comment to Sue Vincent about how comfortabl I had not planned on purchasing a new Lexus yet but when having my old Lexus in for service made a passing comment to Sue Vincent about how comfortable my loaner vehicle had been. Sue told me she thought we could get a great deal on a new 2018 NX300h and I told her I would think about it. After exchanging a couple of e-mails she arranged a test drive for me and then worked with Allan Calvert to give me a great deal on the new car and the details were finalized. This is the fourth Lexus I have purchased from Lexus of London and each time they have been easy to deal with and provided excellent service. I have also had all my vehicles serviced at Lexus of London and found their service comprehensive, high quality, knowledgeable and caring to ensure my comfort and satisfaction. I will continue to go to Lexus of London for all my automotive needs and refer all my friends to them. Excellent dealership in all aspects. More
by Doug (another satisfied customer)
Employees Worked With
Other Employees :
Allan Calvert, Kylie Ellis
April 12, 2018
Professional Customer service I have had the pleasure, of dealing with Karen Campbell, on many occasions at Lexus. I find that her customer service is amazing and she is very know I have had the pleasure, of dealing with Karen Campbell, on many occasions at Lexus. I find that her customer service is amazing and she is very knowledgable and provides valuable information regarding my car. She treats me with the upmost respect, that makes my experience pleasurable and has given me a lot of confidence in Lexus. Thank you Karen! More
by John
