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Lexus of London
London, ON
4,114 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,114 reviews
March 18, 2020
Tire Service I worked with Romeo and as always received terrific service. My tires were not in so Romeo arranged for a loaner car for me. I appreciate the great se I worked with Romeo and as always received terrific service. My tires were not in so Romeo arranged for a loaner car for me. I appreciate the great service and customer experience. More
by Rick Knox
March 17, 2020
Fantastic Service! Since purchasing our two new Lexus vehicles in 2017, we have gone nowhere but Lexus of London for servicing...because there is nowhere that offers suc Since purchasing our two new Lexus vehicles in 2017, we have gone nowhere but Lexus of London for servicing...because there is nowhere that offers such excellence! Great value for dollar, prompt completion of scheduled maintenance, lovely amenities in the waiting area (or a loaner if you need one)...this service team is the best! Thanks, everyone! More
by Glenn
March 16, 2020
This is a really impressive service! I don’t know about cars, Larry really has good patience on me and I can know how he loves his job. Thanks again~ cars, Larry really has good patience on me and I can know how he loves his job. Thanks again~ More
by Gray
March 15, 2020
Service exceeds expectations even for the Lexus dealership. This is not my first Lexus purchased and not the first Lexus dealership I was dealing with, but I am very impressed by the level of this dealership! I This is not my first Lexus purchased and not the first Lexus dealership I was dealing with, but I am very impressed by the level of this dealership! It is basically a pure excellence in every single detail. Especially I would like to thank Larry and Lauren who were helping me along purchasing the car. Very nice and highly professional people! More
by Vasily
March 13, 2020
Great experience! The staff there is helpful and friendly. I finally found my favourite car at the best price. The service quality is good and I really appreciate their help. friendly. I finally found my favourite car at the best price. The service quality is good and I really appreciate their help. More
by Lisa
March 13, 2020
Larry and team have been really helpful throughout the entire professional process of transferring the ownership. Overall great service and teamwork that they put in. entire professional process of transferring the ownership. Overall great service and teamwork that they put in. More
by jzhai29
March 12, 2020
The service provided by Allen is absolutely car settings .he is a very patient guy. Jordan is very professionally about car settings.Overall very good service provided . settings .he is a very patient guy. Jordan is very professionally about car settings.Overall very good service provided . More
by Karen698698
March 07, 2020
Quality Service Friendly,welcoming personnel. Clean, comfortable waiting area. It was near lunchtime when our service was scheduled and we are from out of town so w Friendly,welcoming personnel. Clean, comfortable waiting area. It was near lunchtime when our service was scheduled and we are from out of town so we were able to attend the lunch bar in the attached Toyota section of the facility.....also clean, comfortable and inviting. More
by ngswatkow
Employees Worked With
March 07, 2020
Simply Stated ... Expectations Exceeded I want to take a moment to thank Kevin. Simply stated -- he and his team exceeded our expectations. After our initial communication, Kevin catered I want to take a moment to thank Kevin. Simply stated -- he and his team exceeded our expectations. After our initial communication, Kevin catered to us, especially when we forwarded questions to him or needed additional information from him. He accommodated us in every sense of the word and helped us to reach a decision with full assurance and confidence. After we confirmed our decision, Kevin introduced us to Lauren who consulted with us on additional information to help us to feel more assured. She provided documentation to us and shared some great advice from her experience. After the final transaction, Kevin referred me to Nathan who helped us to become more familiarized with the instrumentation. He provided instruction and offered great advice from his experience. All in all, I highly recommend Kevin, Lauren and Nathan to help you to explore the exceptional services offered by Lexus of London! More
by Russell
Employees Worked With
Lauren Rossini, Kevin Gittens, Nathan Butcher
March 07, 2020
His service is very welll. He is nice and hardworking. And he helps me to find my ideal car. I appreciate his help and the service. And he helps me to find my ideal car. I appreciate his help and the service. More
by xiexuezhi1990
