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Lexus of London
London, ON
4,113 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,113 reviews
August 18, 2020
Nathan is on track to be an exceptional sales rep. Stephanie and Thomas were very helppful and professional. It was a good buying experience. Bob Prevette rep. Stephanie and Thomas were very helppful and professional. It was a good buying experience. Bob Prevette More
by bprevette@infotech.com
Employees Worked With
Nathan Butcher, Thomas Geeves
August 17, 2020
very good. we have a really good experience in Toyota town. Allen gave us very good service and we are satisfied about our new car! town. Allen gave us very good service and we are satisfied about our new car! More
by Annie Zhang
August 16, 2020
Recall and Service Had a few recalls and service on my RX 350 to get done. When I arrived I was informed that one of the parts for one of the recalls wasn't available. Had a few recalls and service on my RX 350 to get done. When I arrived I was informed that one of the parts for one of the recalls wasn't available. I live 3hrs away so not to happy BUT the Service Manager was able to resolve the problem within minutes and all work was completed. Alway great service here they go above and beyond to do all they can for you. Thanks!! More
by MDMM
Employees Worked With
Can't recall the womens name
August 15, 2020
Efficient Service The service work was completed earlier than expected. Assistance was offered to transfer items from my vehicle to the loaner. My car was cleaned and The service work was completed earlier than expected. Assistance was offered to transfer items from my vehicle to the loaner. My car was cleaned and washed also, when picked up afterwards. The staff was polite and friendly. More
by RAV4
Employees Worked With
August 14, 2020
Service Excellent service - vehicle washed and sanitized - very polite - 1st Class treatment - I would recommend the dealership to my friends and family - Tha Excellent service - vehicle washed and sanitized - very polite - 1st Class treatment - I would recommend the dealership to my friends and family - Thank you Lexus for great service. More
by Bryan/Gerda
Employees Worked With
August 14, 2020
Larry’s service is very attentive. For me as a student, he provided me with a suitable car model according to my personal financial conditions And car needs. he provided me with a suitable car model according to my personal financial conditions And car needs. More
by Zhenwei Zhang
Employees Worked With
August 13, 2020
Sales persons are nice and responsible. The whole buying process went smoothly without any issues. It's the first time I buy a new car so not much experience to compare with. process went smoothly without any issues. It's the first time I buy a new car so not much experience to compare with. More
by upcsly
August 12, 2020
Pleased with the experience at Lexus of London, I was helped by Larry who has professional knowledge of the vehicle and comparable makers and models, he is very patient with my questions and compassionat helped by Larry who has professional knowledge of the vehicle and comparable makers and models, he is very patient with my questions and compassionate. Overall great experience and for sure will recommend this business, keep the work! More
by Di
August 11, 2020
Allen was so nice and kind. Whatever I asked him, he would be very enthusiastic to answer. His service was excellent and he can solve all my problems would be very enthusiastic to answer. His service was excellent and he can solve all my problems More
by Chen Qu
Employees Worked With
Allen Zhang
