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Lexus of London
London, ON
4,092 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,092 reviews
May 25, 2022
From the time we walked in it was a very pleasant and professional atmosphere. All the staff were friendly and ready to assist. Sue Vincent was our Sales Rep. I felt very comfortable and she had a go professional atmosphere. All the staff were friendly and ready to assist. Sue Vincent was our Sales Rep. I felt very comfortable and she had a good knowledge of the vehicle we came to see. On pick up day everything ran smoothly and we received our vehicle clean and full of fuel. I would recommend Lexus of London to anyone. More
by Jean
Employees Worked With
May 25, 2022
Larry is very nice and patient in answering all my questions. He always can capture what you need and give you advice toward your expect. I enjoy talking to him and recommend people who what’s to find questions. He always can capture what you need and give you advice toward your expect. I enjoy talking to him and recommend people who what’s to find a great car with great deal to contact Larry. More
by Anthony
May 21, 2022
He is very nice! During the proceed, he solved all questions I asked. He is very professional! During the proceed, he solved all questions I asked. He is very professional! More
by zhenluan56789
May 20, 2022
Larry is a very professional sales advisor, he helped us a lot in the process of buying a car, which shows that he is a very reliable person. And he was very patient and answered a lot of our questions. Jus a lot in the process of buying a car, which shows that he is a very reliable person. And he was very patient and answered a lot of our questions. Just tell him your request and he will do everything perfectly. More
by Ben Wang
Employees Worked With
May 20, 2022
My car did not drive as smoothly as when I drove to you. I need some closure I need some closure More
by Urmimehta1
Employees Worked With
May 20, 2022
Customer excellence was above the charts. Being heard is what every customer desires and then advised accordingly....Kevin, thumps up. Thanks to Lauren for keeping us in the loop while ensuri Being heard is what every customer desires and then advised accordingly....Kevin, thumps up. Thanks to Lauren for keeping us in the loop while ensuring we got a good deal. Thank you kindly, Mary & Franklin. More
by Franklin
May 20, 2022
Great customer service, very accommodating staff and smooth purchasing process, thank you Lexus of London! smooth purchasing process, thank you Lexus of London! More
by Brett
May 19, 2022
I would never buy a car from another dealership - the customer excellence exceeds all expectations every single time. Beyond worth it. Thank you, Romeo. customer excellence exceeds all expectations every single time. Beyond worth it. Thank you, Romeo. More
by chenders
May 18, 2022
Dealing with this dealership for the last 15 years has been the most satisfying part of owning a Lexus. Karen and all the staff are knowledgeable and courteous. been the most satisfying part of owning a Lexus. Karen and all the staff are knowledgeable and courteous. More
by J.A.B.
Employees Worked With
May 13, 2022
Not a fan of Dale or the service department. Wish I didn’t buy a Lexus and will definitely never buy another one again. The service department is probably the worst I have been to and I dread ha Wish I didn’t buy a Lexus and will definitely never buy another one again. The service department is probably the worst I have been to and I dread having to go back. Before you buy your car they are so wonderful, after, I feel they just don’t care at all. I do not recommend this service department More
by Unhappy consumer
Employees Worked With
