Lexus of Calgary

My bad Experience with Lexus of Calgary I recently traded in my vehicle to purchase a Lexus from Lexus of Calgary, and unfortunately, my experience left me very frustrated and disappointed. My trad traded in my vehicle to purchase a Lexus from Lexus of Calgary, and unfortunately, my experience left me very frustrated and disappointed. My trade-in vehicle was in very good condition, had an excellent service record, and everything was working perfectly. During the negotiation, we agreed on a trade-in value of $21,000. However, I became confused when I reviewed how the dealership calculated the transaction. The calculation was presented to me approximately as follows: Vehicle price: $38,000 Documentation fee: $595 AMVIC fee: $10 Subtotal: $38,605 Trade-in allowance shown: $20,000 Balance: $18,605 GST: $1,930 Less: $1,000 Amount presented as trade value: $21,000 I did not understand this calculation because, based on my understanding, the trade-in should have been calculated by subtracting the full agreed trade-in value from the vehicle price and then applying GST to the difference. In this case: $38,605 − $21,000 = $17,605 + 5% GST Based on that calculation, I believed I would be losing approximately $1,000 if the first method was used. I discussed the calculation with a friend who works at another dealership, and he also told me that the second calculation was the appropriate way to calculate the trade-in. When I returned to Lexus of Calgary and discussed my concern with the sales manager, I felt uncomfortable with the way I was questioned. I was asked whether my friend was involved in the transaction, which made me feel as though I had done something wrong simply by asking for clarification. To his credit, the manager eventually agreed to correct the calculation. He then told me that I was now getting $22,000 for my vehicle, which was confusing because my original negotiated trade-in value was $21,000. I did not argue further. Ultimately, the transaction was corrected, and I received what I believe was the proper value for my trade-in. Unfortunately, that was not the end of my concerns. When I picked up the Lexus, I received only one key fob. When I asked about the second key, I was told that the previous owner had lost it. This was very concerning because I had no way of knowing who might still have access to the missing key fob. I was worried about the security of the vehicle. Fortunately, another manager provided me with a $500 service credit to address the issue, which I appreciated. However, the security of the vehicle is still a concern. A few days after taking the vehicle home, I also discovered that the passenger-side sun visor was defective. I was told that replacing it would cost approximately $500. When I contacted my salesperson about these issues, I did not feel that there was much willingness to help resolve them. Before this experience, I considered Lexus of Calgary to be a respectable dealership. Unfortunately, the overall experience has left me frustrated and disappointed. I am sharing my experience so that other customers can carefully review all of the numbers in their purchase and trade-in agreements, ask questions if something does not seem clear, and make sure that everything promised or agreed upon is documented before completing the transaction. If anyone has questions about my experience, please feel free to comment. More

Right from out first visit Douglas and team made us feel welcome. it is very clear the whole team works well together with a very high focus on customer service. We Highly recommended welcome. it is very clear the whole team works well together with a very high focus on customer service. We Highly recommended More

This was my very first service and it was excellent. Professional and knowledgeable service staff. It was quite a bonus to enjoy cappuccino and superb manicure while waiting for service completion. Th Professional and knowledgeable service staff. It was quite a bonus to enjoy cappuccino and superb manicure while waiting for service completion. Thank You. More

Adrien was excellent in handling our first purchase. I highly recommend this dealership. The entire process was painless and stress free, no pushy sales tactics. I highly recommend this dealership. The entire process was painless and stress free, no pushy sales tactics. More

I can't thank Al Ratani and ALL his staff in the service department for their top notch service over the past 10 years. (detail representatives and shuttle folks included) The service they provided for my department for their top notch service over the past 10 years. (detail representatives and shuttle folks included) The service they provided for my Lexus definitely deserves a 5 Star. They genuinely stand behind the Lexus name for quality, excellence and professionalism. These traits and knowledge of the Lexus product trickles down from the top leadership - Al Rotani. I'm grateful to have been a Lexus customer at your dealership-! More

Our experience at Lexus of Calgary was exceptional. We had our 1'xx 1 month checkup and Jake in the Service Dept. was excellent and understanding. Our very minor concern was addressed quickly and com We had our 1'xx 1 month checkup and Jake in the Service Dept. was excellent and understanding. Our very minor concern was addressed quickly and completed within 30 minutes. Thank-you Lexus of Calgary. More

Can’t imagine anyone rating your dealership with less than 5 stars. I love how they take care of their customers and customers vehicles. I don’t believe there is any other dealership would offer you such than 5 stars. I love how they take care of their customers and customers vehicles. I don’t believe there is any other dealership would offer you such service. It’s not a one employee great service, no. It’s all staff working on the same level, delivering excellent customer service. Thank you for making every appointment at your dealership stress free and very positive. Blessings More

We just bought a 2026 NX 350H from this Dealership. We were totally impressed with all aspects of this purchase. Jonathan was excellent and honest. Highly recommend him in Sales. Then onto Kelvin for We were totally impressed with all aspects of this purchase. Jonathan was excellent and honest. Highly recommend him in Sales. Then onto Kelvin for the financials , again very pleasant and not high pressure and then of course Jonah whom had the patience and the skills to get us through the all of gadgets on the Lexus. We felt special and appreciated with all the staff. More

4-star is on the “Dealership”. Moustafa is a 5-star product advisor/sales rep. Special shout-out to Moustafa Hanafy who was the key to my overall positive experience at Lexus Moustafa is a 5-star product advisor/sales rep. Special shout-out to Moustafa Hanafy who was the key to my overall positive experience at Lexus of Calgary, and who worked above and beyond in getting my car delivered.) Ratings for the other componets of the dealerships: Finances and after market products: 3/5 (It felt like I was being squeezed rather than served.) Parts Department: 3/5 (Rather disappointing for seemingly minimal knowledge of after-market wheel options and for recommending the wrong engine oil for oil change) Service Department: Undecided, as the car has not needed servicing at the dealership so far. But at least the one service advisor I met was very helpful. Context: My last Lexus purchase experience was over 25 years ago in St Catherines, ON. But for 20 years in Calgary, I have been driving two BMWs (between my wife and myself with no children). Going back to Lexus for a retirement car felt like a stretch; thankfully, Moustafa quickly understood my driving preferences and my perspective on car ownership. As it turned out, the new car was still wearing summer rubber on the snowy delivery day in November. Moustafa made me feel confident about it all and kept the delivery uneventful, which was all that I asked for. For the propective shopper of a Lexus vehicle, especially one with a healthy dose of skepticism towards modern cars and car dealerships, you’ll have no problem in selecting a suitable model and trim. But be aware that it could be bit of a battle when dealing with people who come after the product advisor - still very much a buyer beware process before delivery day. More

I just purchased a brand new 2025 Lexus ES350. My salesman was Yazan who was very helpful explaining what cars were available. Once decided on a vehicle he walked me through the paperwork. Megan i My salesman was Yazan who was very helpful explaining what cars were available. Once decided on a vehicle he walked me through the paperwork. Megan in Finance explained everything regarding extra warranties that were available and help me make those choices with ease. The day of my vehicle pick up was greeted by Rhone who walked me through all of the car's on board computer settings and helped me select the best choices suiting my needs. This experience was so comforting especially when making a large purchase and making me feel like a new proud owner! More