Lexus South Pointe

Good advisor, professional Professional, willing to listen to the customer. Responded to the questions asked. Responded quickly to the voice messages. Explained what services Professional, willing to listen to the customer. Responded to the questions asked. Responded quickly to the voice messages. Explained what services provided and paid attention to the questions customer asked. More

Used Vehicle Purchase at Lexus Southpointe Had a fantastic experience at Lexus Southpointe. Staff is knowledgeable, attentive and professional. Felt no pressure to make a purchase at the time o Had a fantastic experience at Lexus Southpointe. Staff is knowledgeable, attentive and professional. Felt no pressure to make a purchase at the time of visit. More

Installing Accessories The service advisor went through all three accessories they were installing and checked to see if I had any questions. There were no hidden costs, the The service advisor went through all three accessories they were installing and checked to see if I had any questions. There were no hidden costs, the job was completed on time and car was cleaned inside and outside. I was given a loaner for the day while while my car was having the accessories installed. The service advisor was very helpful and friendly, I am very happy with Southpointe Lexus and the service I have received so far. More

Bonus pedicure! The service department here is the best. Excellent attention to details, beautifully washed at the end. The best part is the pedicure! She is the nice The service department here is the best. Excellent attention to details, beautifully washed at the end. The best part is the pedicure! She is the nicest bonus for bringing our vehicle for servicing here. More

Regular maintenance Dave is a great advisor... attentive and I felt really taken care of. He completed the work we asked for and noted items that are coming up in the ne Dave is a great advisor... attentive and I felt really taken care of. He completed the work we asked for and noted items that are coming up in the near future to which we need to pay attention More

Amazing staff and car detailing! Everything about my experience from the first interaction with the incredibly friendly front desk receptionist, to my call with Shauna in Service and Everything about my experience from the first interaction with the incredibly friendly front desk receptionist, to my call with Shauna in Service and then pick up was amazing! I called initially to inquire about the car detailing packages and spoke with Shauna who was absolutely fantastic in helping me pick the right one for my car. She managed to accommodate me for the weekend when I would be able to leave my car for 2 days with absolutely no hassle. The car came back immaculate! It looked better than when it was brand new! I had such a great experience with just my car detailing that this will be the first dealership I go to when searching for my next vehicle! Thank you guys so much! More

Shauna in Service is amazing! The service side is truly amazing! Expecially the way they detail your vehicle! They always seem to have a loaner for me and communicate regularly as The service side is truly amazing! Expecially the way they detail your vehicle! They always seem to have a loaner for me and communicate regularly as well. More

Excellent and staff was very helpful Very nice and clean dealership. The sales personnel vickram Virk visited us and offered us coffee . It was a great experience and will buy another car Very nice and clean dealership. The sales personnel vickram Virk visited us and offered us coffee . It was a great experience and will buy another car from there . More

Great service This dealership constantly places customer service above all others. Prompt efficient service and my vehicle was returned to me spotless. As a Lexus o This dealership constantly places customer service above all others. Prompt efficient service and my vehicle was returned to me spotless. As a Lexus owner it makes me feel special More

Lexus RX 350 Service and Tire Replacement I had 2 services completed by Lexus South Pointe in the last few days. In both cases the service performed by the techs was excellent. The complmentry I had 2 services completed by Lexus South Pointe in the last few days. In both cases the service performed by the techs was excellent. The complmentry wash was fantastic. The only issue I had was on the first visit was the time after completion of work, (I seen the tech park the vehicle in both cases) it took the rep to come and get me to pay and complete the transaction. Over 30 minutes. I am not sure why, as it not seem that busy. On the second visit it took about 5 minutes from the time the tech parked the car until the rep came and got me and completed the transaction. You may want to work on that as it is frustrating waiting there knowing the work is completed. The rep in both cases was friendly and courteous. More