Leduc Chrysler - Service Centre

It’s uncommon for me to write a review, but I feel compelled to share my experience to prevent others from encountering similar issues. After my vehicle broke down in the area, I had it towed to Leduc compelled to share my experience to prevent others from encountering similar issues. After my vehicle broke down in the area, I had it towed to Leduc Chrysler. My initial visit was for the replacement of my driver and passenger side CV axles, with no additional work requested. I was later informed that my oil had been accidentally drained, and when I arrived to pick up my vehicle, I found that my battery was dead due to the technician leaving the doors open all day while working on the truck. While both of these issues seemed minor, they led me to lose confidence in the level of care given to my vehicle. I reluctantly returned six months later to address concerns that had come to light while having a changeover done elsewhere. While on the hoist, it was discovered that the passenger side CV was missing a C-clip. I brought the vehicle back to Leduc Chrysler, expecting them to rectify the issue. However, I was told I would need to pay an additional $2,180 to replace the axle shaft, as the splines were now stripped—an issue that had not been mentioned during my initial visit. Furthermore, I was informed that the part would take three weeks to arrive. After expressing my concerns to the service department, I received a work order stating that the repairs were performed correctly and that they were not at fault. What troubled me most was that the new issues—directly related to the part they had replaced—surfaced shortly after their work, yet the responsibility for the repair was shifted entirely onto me with no effort to make amends. Ultimately, I took my vehicle to a trusted mechanic, who resolved the issue for less than half the cost and completed the work nearly two and a half weeks sooner. Since sharing my experience, I’ve heard similar stories from others. I would strongly advise caution and recommend seeking service elsewhere. More

Needed a new battery on a cold winter day. Got almost immediate and great service Got almost immediate and great service More

I took my Jeep in for a probable warranty repair that was noted by an independent shop. I got a quick appointment, the problem was diagnosed as a warranty item and the job was completed under warranty. The s noted by an independent shop. I got a quick appointment, the problem was diagnosed as a warranty item and the job was completed under warranty. The service writer did an excellent job More

Amazing crew at Leduc. Went over and above expectations!! Be back for all my car needs Went over and above expectations!! Be back for all my car needs More

I was well taken care of. good communication from service department on what needed to be done and approximate timeline. good communication from service department on what needed to be done and approximate timeline. More

Amazing environment, friendly people great stuff very helpful And outstanding knowledge on the products and service they provide helpful And outstanding knowledge on the products and service they provide More

Great place to deal with still has that small town feel towards the public Thanks again towards the public Thanks again More

Very poor workmanship from both mechanics and detailers both times I took my truck in. They said they had done the work, but I do not believe it was done correctly. Detailing looks worse than when I droppe both times I took my truck in. They said they had done the work, but I do not believe it was done correctly. Detailing looks worse than when I dropped it off. More

Washed my husbands truck, noticed a paint chip & went to Parts there were amazing while there I spoke to our sales representative and was even able to fit my husbands truck in for an oil change on the spot. Parts there were amazing while there I spoke to our sales representative and was even able to fit my husbands truck in for an oil change on the spot. Great service, great people & can’t wait to return! More

I bought my van there 10 years ago and have been going there for service for 10 years. The service team from Chuck, Kim, Dawn to all techs are doing wonderful job every single time!!!!. will definitely re there for service for 10 years. The service team from Chuck, Kim, Dawn to all techs are doing wonderful job every single time!!!!. will definitely recommend to anyone!!! More