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Lauria Hyundai

Port Hope, ON

4.9
351 Reviews

50 Benson Crt

Port Hope, ON

L1A 2V6

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Showing 351 reviews

November 24, 2021

I had taken my car in to get looked over because there was an issue with the front end. I asked them for a list of what was wrong so I knew. But as soon as I told them I was taking my vehicle to a closer More

by bebe_jenks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Blair Walkey
Nov 29, 2021 -

Lauria Hyundai responded

Thank you for providing your feedback, we always appreciate hearing from customers. I believe there was actually some miscommunication in this case that caused the issue. Our Service Advisor understood you were choosing to do the work elsewhere which is certainly fair to do so, but he did not intend to throw anything away and cause you any extra inconvenience. He had given you the invoice for the work performed and it listed all of the recommendations so he believed he had already provided the information to you. Blair has been a Service Advisor at the dealership for several years and a stellar reputation and dozens of positive reviews so if he offended you or provided poor service I am confident it was non intended in any way. If you would like to discuss this matter further please feel free to contact me at your convenience. I do apologize that the service you received at our dealership was not up to our expected high standards. Lori Bahm Fixed Operations Manager lori.bahm@lauria.ca 905-885-8154

November 24, 2021

Too far for service and made a mistake on my car breaks that was found by another Hyundai dealer thanks but no thanks More

by sebfissenden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aaron Wessels, Shirley Noland, Blair Walkey, Adam Andrus, Ian Cummings
Nov 29, 2021 -

Lauria Hyundai responded

Thank you for providing your feedback, we always appreciate hearing from customers. With regard to being too far obviously we can't help that unfortunately so we completely understand. As far as the brakes I consulted with the technicians involved and I believe you were told some incorrect information by the other dealership and the issue was different than you were told. Regardless of the details I am glad you are back on the road and driving safely. If you would like to discuss this matter further please feel free to contact me at your convenience. Lori Bahm Fixed Operations Manager lori.bahm@lauria.ca 905-885-8154

November 20, 2021

Always a please to do business here. Very professional. Done on time and done well More

by jimdunn0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shirley Noland
November 19, 2021

Everything was completed just as promised and most important on time. Friendly greeting on arrival and the only thing that I didn't like was at least one person beside me in the waiting room was not More

by stephen.snell2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shirley Noland
November 19, 2021

Shirley, Blair and others have been very helpful to me over the years at Lauria Hyundai. I trust their advice and my 2015 Santa Fe is kept in good working order. More

by Fran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall Henderson in sales, Mandy McFadden, Shirley Noland, Blair Walkey, Amanda Kruger
November 18, 2021

Friendly greeting upon arrival, I was able to sit in one of the waiting areas and work on my laptop while waiting. More

by AMY.LINTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shirley Noland
November 17, 2021

It worked as advertised - would use them again, quit asking questions with minimum word counts. More

by paul@dalren.ca
Recommend Dealer
Yes
Employees Worked With
Shirley Noland
November 16, 2021

Right on time .Did everything as they said.polite and helpful. Answered questions professionally and accurately More

by cathynelson_
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Andrus
November 16, 2021

I've dealt with this dealership for a number of years and am pleased with their service More

by therowans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori
November 15, 2021

Great service. Work was completed in great time, which is important when you are waiting for your vehicle. More

by shepherd_marilyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Wessels
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