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Langley Chrysler

Surrey, BC

3.9
575 Reviews
In 1971, the Trotman family opened our flagship store, Langley Chrysler. Today, over 40 years later, Langley Chrysler remains family-owned-and-operated as a member of the Trotman Auto Group. With Brad Trotman at the helm, Langley has become one of Canada's largest and fastest growing Chrysler dealerships. Our customers are our business. At Langley Chrysler, we focus on the customer experience to make your time with us as comfortable and convenient as possible. We go above and beyond standard dealership amenities; we have two massage chairs, a popcorn machine, a full coffee and tea corner, and a kids' play center to keep young ones busy. At Langley Chrysler, we're committed to a better community. Every month, staff members attend our Monthly Jeans Day luncheon to support donations for the Langley Memorial Hospital.
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19418 Langley Bypass

Surrey, BC

V3S 7R2

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Showing 575 reviews

May 19, 2023

Great deal through a great guy Layne. Would recommend going there for your new vehicle. More

by greefictraffic
Recommend Dealer
Yes
Employees Worked With
Layne Schwandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2023

Easiest, no pressure process I've ever had with any car purchase. Each rep along process was stellar. More

by Charlton
Recommend Dealer
Yes
Employees Worked With
Reese vine
March 30, 2023

Took my Ram 1500 to this dealership to do warranty work and this is what there have done and when I said what is this ? Ed Braconnier the service manger and Joanne Callender service advisor said seens I di More

by don
Recommend Dealer
No
Employees Worked With
Ed Braconnier service manger , Joanne Callender Service Advisor ,Anthony Wiseman GM
Mar 31, 2023 -

Langley Chrysler responded

Hello, per our conversation with you and the BBB, we dont have any records of refused warranty work. There are notes pertaining to "fit and finish", that aren't covered by warranty, those we referred you back to the dealer that sold you the vehicle. If you would like to discuss further, please email me at Anthony@LangleyChrysler.com

Mar 31, 2023 -

don responded

You didn't even talked to me (GM Anthony Wiseman) and saying that as per our conversation , stop lieing , I have send the pictures to BBB and the email send to me by FCA Canada that your service manger (Ed Braconnier) has refused to do the work and I also have all the prove with me and also Joanne Callender the device advisor's statement, now that work is been done at other dealership by FCA Canada. I have posted pictures on Google review if anyone want to see it. Call me if you still want to talk to me.

Mar 31, 2023 -

don responded

Dear Mr. ****** In addition to my voicemail. We received your email about the tonneau cover problem experienced with your 2020 Ram 1500, VIN: *********. We apologize for learning of this matter. We spoke with the Service Manager Ed from Langley Chrysler who informed us that they diagnosed the problem and ordered the tonneau cover. Once the part comes in they will contact you to fix it under warranty. If you have any questions, you can contact me directly at 1-800-465-2001 extension 2070013. Please feel free to reach out to me between 8:00am to 5:00pm Monday to Friday. ????? We appreciate the opportunity to be of assistance. Customer Care Manager – FCA Canada

Mar 31, 2023 -

don responded

Why you guys are lieing , I have posted that FCA Canada talked to the service manger about the warranty and you guys did the work and put a damaged tonneau cover and when I pointed it out the service manger didn't like it and also damaged the window weather strip while fixing that too under warranty. I'm waiting for you (Anthony Wiseman) the General manager of Langley Chrysler to call me , I will update if the General manager of Langley Chrysler Anthony Wiseman calls me on the review, because I know he won't call me.

February 17, 2023

Very helpful salesmani had used him previously when i went back to dealership looked for him again the financing staff were also very helpful with my trade in everything was done in a quick and proffesio More

by alandingwall
Recommend Dealer
Yes
Employees Worked With
Shawn Rezazadeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colleen Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2023

Excellent Customer Service and Salesperson was extremely helpful in all aspects of the purchase right up until delivery More

by Ron
Recommend Dealer
Yes
Employees Worked With
Tyler Ostrinski
February 02, 2023

Great People Great Service and follow up! A sense of confidence that they will deliver to your expectations! More

by brucehallen
Recommend Dealer
Yes
Employees Worked With
Shawn Rezazadeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamal Goundar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Embree
January 24, 2023

Very poor experience. Took a month and a complaint with FCA to finish deal and getting accessories as promised. Be very cautious in dealing with Trotman Langley Chrysler More

by giancarlombriglio1975
Recommend Dealer
No
Employees Worked With
Norm Murn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Pothecary
January 17, 2023

They worst dealership and service department I’ve ever been to. Never again will I go there. EVER More

by CrossFitCam
Recommend Dealer
No
Employees Worked With
The whole service and sales team
January 05, 2023

Will never take my vehicle to the service department at Langley Chrysler. My daughters vehicle had an engine light on for six full days was told To drop it off. When they turn on the vehicle apparently the More

by Anna
Recommend Dealer
No
Employees Worked With
Service
December 14, 2022

Appalling service. Dropped off at 10.30 for an oil change, went back at 12.30 not been touched. How long are you supposed to sit there waiting for a simple oil change. More

by themitcheners
Recommend Dealer
No
Employees Worked With
None
Dec 14, 2022 -

Langley Chrysler responded

Hello, my name is Anthony Wiseman, I'm the GM at Langley Chrysler. Id like to speak with you further about your experience, if you're willing. Please email Anthony@LangleyChrysler.com or call me at 604-534-5355.

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