Landmark Mazda

PEOPLE PLANNING TO BUY A MAZDA, BUY SOMEWHERE ELSE! It's sad that you can't rate a dealership with no star but for the sake of an awesome experience with my sales consultant which was Leah, I will put o It's sad that you can't rate a dealership with no star but for the sake of an awesome experience with my sales consultant which was Leah, I will put one star. I had a beautiful sales experience with because she was very knowledgeable and capable of her job. I know she doesn't work in Landmark Mazda anymore, I hope she lets me know because she deserves all of my friends that wants to buy a car. Contrary to that good experience was misleading facts that the Finance Manager gave us. Okay, I will be honest, when I was looking for a car, I was a rookie. Like a grade 1 kid trying to study college Trigonometry. I didn't know anything about that time. Moving forward, I was amazed on how dirty the whole process was. I tell that point because I did my research and asked multiple sources like a bunch Car Salesmen, Financial Advisors, Financial Managers at dealership, and many more. You might ask how I come with those resources, they were my friends of friends. Alright alright, let's go to my experience. The Financial Manager (small blonde girl) basically ripped us off, oh man, if you see how much I am paying on my car- you will be laughing. How does a $32,000 vehicle became $39,000 in paper. I know I was stupid enough of not checking everything out but c'mon she didn't even let me read it. I can still remember that eagerness mixed with nervousness in her face. What a dump. Also, I asked her if I can refinance the vehicle since I was on high interest rate, she said yes confidently which I believed. Fast forward to now, I called one of the Finance Manager. She told me that the only way to refinance a vehicle was to trade that in. Clearly, that was the opposite thing that my original Financial Manager told me. To add, the manager of the store also plays on this event. I want to say a lot of things about him, the finance manager, and my experience with the dealership but probably Google won't like how I would show my utter vulgarism. PEOPLE PLANNING TO BUY A MAZDA, BUY SOMEWHERE ELSE. SAVE YOUR MONEY AND PLEASE DO READ THE CONTRACT. More

Bad experience, very surprised. Dealership very close to my house. Wanted to buy a CX-5 on last year (2013). Ended up going and buying elsewhere.... Went for first scheduled mainte Dealership very close to my house. Wanted to buy a CX-5 on last year (2013). Ended up going and buying elsewhere.... Went for first scheduled maintenance. Needed to enter three times to the website, chat with somebody there and book appointment: the request never went thru the service guys. Finally I went there in an afternoon, of course nobody from service was present but left a written note for booking, as a customer relation girl told me. No answer. Went for service again elsewhere. This summer wanted to up-grade the CX-5 for top of class one. The guy I'd talked did everything he could to make me going... elsewhere. Finally bought from Weber Mazda. Good luck with your renovations, but I think that not the building needs renos, but the management and staff. A big one. More

I will never buy another car there, ever again and even tho I love my Mazda I will never buy another Mazda again because of these people, the customer service is a joke, they don't return phone calls even tho I love my Mazda I will never buy another Mazda again because of these people, the customer service is a joke, they don't return phone calls even about recalls and I've sent in my transcripts to get my rebate 7 times now, and they still haven't received them. This place doesn't not keep their customer in mind. I will never deal with them again, and will be contacting head office to make sure they know that they have lost a Mazda customer. As soon as they had my money they didn't care about anything else! NEVER AGAIN, and I've given them a second and a third try and they still didn't seem to care. All I wanted was to find out about my recall, I wanted winter tires, and to find out when I would receive my rebate and nothing, it took me calling them and telling them I would be reporting them to head office to receive a call back, but that call back was a joke, I'm starting to think they pocketed my graduated rebate, horrible if you want a Mazda, don't go there!!!! More

I was in the market for an upgrade from my 2008 mazda 3, which I had bought from an old dealer that was a acquired by Landmark Mazda. I was a completely loyal customer for all my servicing but the service w which I had bought from an old dealer that was a acquired by Landmark Mazda. I was a completely loyal customer for all my servicing but the service was gradually decreasing. I was especially disappointed when the service was no longer offered on Saturdays as it meant I had to take time from my work day to get an oil change. Due to shuttle times and my work location, I would regularly miss 2-3 hours from my work day. On one occasion they forgot to pick me up, on several occasions they were late. On another occasion after servicing, my trunk no longer opened when I pulled the lever. I didn't follow up until my next oil change (because of the inconvenience of getting to the dealership) and at that time, I was told that the lever had been manually locked. I have no idea how that is done (I'm the only driver of my car) and my assumption is that someone in their service dept did that to get me to come back and go through a costly inspection. I was not charged, however. In October 2012 I asked them to appraise the value of my mazda, which had only 62,000 km on it. They told me there was $4k worth of body damage (I had already appraised the damage as only $3k) and said they would give me $3k unrepaired, or $7k repaired. I was treated condescendingly by the used car sales manager and the general sales manager when I started to push back about the trade value. I am a professional woman in my late 20's and was disgusted by their attitudes towards me. I did not buy another mazda, and I got $5k more for my unrepaired trade-in, essentially black-book value, at another dealership. More

I purchased my 2006 Mazda 3 from Jarman Mazda because of their focus on customer service and excellent, low pressure sales approach. Included in the price of the car was a free lifetime oil change progr their focus on customer service and excellent, low pressure sales approach. Included in the price of the car was a free lifetime oil change program, no strings attached. The implication being that this would engender customer loyalty and future business, either a new car purchase or service. I was very happy as a customer of Jarman. The Jarman Mazda franchise was purchased by another auto group after the meltdown of General Motors in 2008-2009 and reopened as Landmark Mazda on the site of the former Stedelbauer Chevrolet dealership in Edmonton. Presumably to try and maintain the former Jarman customer base and loyalty, Landmark reached out to me as a former Jarman customer and indicated that they would continue to honor the lifetime oil change program. I figured that I would continue to take advantage of the program and give Landmark a chance to earn my future business. I have received about 3 or 4 oil changes since the change and for the most part, the experience has been ok. Although, unlike Jarman, there is a much stronger up sell from Larry in the service department. Once I booked a first thing in the morning appointment and indicated that I would be waiting for my car. I was told that it would take about an hour.....I was there for 2 1/2 hours. No explanation, no apology at the time. About two weeks ago when I booked my most recent oil change, Larry argued with me on the phone as to what service was required on my vehicle for 96K km. My read of the service manual was and still is that is required is an oil change and cooling system flush. He indicated that I needed a "major service" at 96K but we made the appointment anyway. My assumption being that I would get my oil change and be on my way. When I arrived at the dealership this morning, Larry indicated that Landmark had changed the lifetime oil change program and would only honor it if ALL scheduled service was completed by their service department. This was the first I had heard of this....after I arrived at the dealership for my service. My issues with Landmark are myriad, but it boils down to: 1. Unilaterally changing the lifetime oil change program without notifying their customers. I can only assume that they are strapped for revenue and are hoping that this change does not destroy customer loyalty and future business. 2. Poor communication with me, the customer caused me to waste my time today. Larry did not indicate on the phone that if I didn't agree to the "major service", which looked like it was going to cost upwards of $750 I could not get my oil changed. Further, I had made no plans for an extended service call and planned to wait for my oil change. Larry would have me waiting all day. 3. Larry is wrong about the required service for my car at 96K! Makes me think he is the stereotypical, slimy dealership service guy. I may have agreed to have them do not only the oil change but the scheduled coolant replacement had he not been a liar and a cheat. One of the reasons I bought a Mazda because the scheduled maintenance program was relatively light when compared to other cars. I don't think its right that guys like Larry feel they can change the rules and screw their customers. Boycott Landmark Mazda, they suck. More