Landmark Mazda

Greatest experience every time! I have had my Mazda since 09 and have been going to this dealership for service for as long as I can remember and it is fantastic every single time. T I have had my Mazda since 09 and have been going to this dealership for service for as long as I can remember and it is fantastic every single time. They are flexible with scheduling and I can always get in there on short notice and still get the same great service. The best part is the whole thing is so convenient, and works perfect with my work schedule and I have never experienced an issue with the service or issues with my car. Highly recommend this dealership! More

Bought a brand new CX5 I felt good,amazing service by Shak and Nicole and Team,will definately go back to Landmark mazda for my 2nd car.Well done keep up the good work I felt good,amazing service by Shak and Nicole and Team,will definately go back to Landmark mazda for my 2nd car.Well done keep up the good work More

Rust Issues not Rectified I had a terrible experience with Landmark Mazda. I bought a brand new 05 Mazda 3 from them in 2004. It had severe rust issues within 3 years, and ye I had a terrible experience with Landmark Mazda. I bought a brand new 05 Mazda 3 from them in 2004. It had severe rust issues within 3 years, and yet, despite having a rust warranty of 6 years, they refused to rectify the problem with me. I brought the issue up with them, yet they did nothing to rectify. I will never buy a mazda again. More

Worst car service ever I took my car for a service I paid more than 1000$ that day,after couple days of the service I found out there something wrong with the car,ai took ba I took my car for a service I paid more than 1000$ that day,after couple days of the service I found out there something wrong with the car,ai took back to them to check I never spied anybody before but that day I decided to go outside and watch what they were doing.i was really shocked because they never did anything or even put the car on jacks to see what's wrong with it(was a break check and the car didn't switch to 4 wheel drive when it was snowing).after a few minutes they called me back saying there is no pb with the car,I never got mad before,but that day I was. I want to share this with you because those guys don't care about anybody's safety. They will charge you top dollars for (more than 125$ an hour for their employer but I don't think they deserve more than 10% of that. More

Rude management and rushy sales. Bought a newly used car from Landmark. Every request caused them to get frustrated or angry. Even tho I ended up getting a vehicle I found they treate Bought a newly used car from Landmark. Every request caused them to get frustrated or angry. Even tho I ended up getting a vehicle I found they treated me like more of an annoyance then a paying customer. In the end I found the managers at Landmark very rude, unaccommodating, and dodgy. Sad because their service department is really great! Steer clear of this sales department or you'll end up regretting it! More

These folks do not honor their contracts The folks at Landmark Mazda do not honor their contracts. We have a Mazda we bought from Jarman Mazda and in our contract we bought the service of fre The folks at Landmark Mazda do not honor their contracts. We have a Mazda we bought from Jarman Mazda and in our contract we bought the service of free oil changes as long as we owned the car. Well, Landmark Mazda does not want to honor it and wants to charge us for this service. We already paid good money to get it included in our contract with Jarman Mazda. I would never use Landmark Mazda again, and I recommend no one use it as well. Also, please write a review here and let the owners/workers at this company know about your impressions. Thanks, E. More

Good service department Good, fast service. Always call when it is due for service. Like the new location and renovations. Be nice if they were open on Saturday though. Washe Good, fast service. Always call when it is due for service. Like the new location and renovations. Be nice if they were open on Saturday though. Washed my car! More

Service department Worst Dealership in Edmonton!!!!! Don’t even think to go near there for service. These guys are scam, rip-off and lie. Don’t bother to talk to the te Worst Dealership in Edmonton!!!!! Don’t even think to go near there for service. These guys are scam, rip-off and lie. Don’t bother to talk to the technician, service and general manager. They cover each other to steal your money from you. More

Something small turned my experience into a bad one. I received wonderful service all the way to the time I took possession of the vehicle. Drove the vehicle on to t turned my experience into a bad one. I received wonderful service all the way to the time I took possession of the vehicle. Drove the vehicle on to the yellow head , and vehicle was out of fuel. Called salesman , and informed him of issue. He asked us to come back so he could give us $20 to fill up the tank! It does not cost $20 to fill a tank in Edmonton . That minor omission has cost you a feature purchase , as well as recommendation . Rating has been adjusted to show my disappointment with that aspect of the service. Should you choose to go with them check fuel, before you leave. More

Disgraceful service I owned a small Mazda that I bought used and decided to trade it to buy my first new SUV. I found the negotiation practice by the sales supervisor in I owned a small Mazda that I bought used and decided to trade it to buy my first new SUV. I found the negotiation practice by the sales supervisor in sales not very negotiable but instead I kept hearing that what I was getting was the best he could do. I needed a car so after much going back and forth I decided to buy the SUV. By this time the sales person whom I initially dealt with left his job so I dealt with a new sales person who presented nice. The financial person was helpful , he talked to me about the car protection packages so I decided for the under car winter and M3 plastic protection. My problem began at the time I went to pick up my new vehicle 3 days later. The M3 plastic protection was so poorly done, bubbly, cat scratches around the plastic line of the paint and a quarter size dent on the driver's door of my new car!!. I was furious I couldn't believe they had the nerve to think this was alright. I refused to take the car home until it was corrected. Management looked at it and sales person, all agreed it was bad work by the company they sent it to. So instead of driving my new car home, I got a courtesy car, after all I had no car and my insurance on my old car had all been transferred to the SUV. The main manager said they will pay for the cost of the M3 as recognition and standing by their product which I appreciated but could care less. Somehow they thought this made it better. I called 4 days later to check if my car was ready for pick up (I called not dealer). Regardless of my experience I got a car rack installed by dealer. Five days later phone February 12,015I went to pick up my car. My first payment for the car was due to come out 2 days later. I got to the Landmark Mazda dealer to pick up my beautiful car to be dissapointed AGAIN! I couldn't believe it. The M3 protection was corrected yes to some degree but the quality of work even for a person like me who knew no xxxx could see some bubbles but to top it all off, it appeared under the plastic there were tiny chips and on one side of the hood there was a noticeable chip. The dent by the door was corrected. Well when I addressed my concerns to the sales supervisor from before he minimized my concern and appeared annoyed by me. He repeatedly said I got it for free (what a way to minimize) he must have been blind because he couldn't see the chips except the most noticeable one by the edge of hood, nor the bad quality of the plastic protection on the hood and mirror. My friend who came with me and I saw it duh! The supervisor minimized my concern even more by stating repeatedly that their dealer does not do the plastic protection and they only did it for courtesy and my convenience. I said to him if they sell it from their finance department it's because they stand by what they sell. He was Adamant it was line talking to deaf ears. I hesitated taking the car with me, it didn't feel fair to my as a consumer. I was offered a paint pen for the chip they needed to order, it's been over a week later and I still haven't received it. I cried from frustration. They wanted me to take the car home at all cost. By this time I was exhausted of dealing with them and not getting anywhere. I asked for a new car which of course NOT and when I question their best practice the supervisor said I was getting the best which infuriated me as I felt undermined. I said I wasn't expecting a perfect car but I was expecting a new car. The same supervisor said to me this matter was causing him more trouble than anything else ( well here it's good customer service). Finally and with much dissapoinment I felt push to take my car. I got a final check document where it states if I find the hood to be damaged they would change it within 3 months. I was told the plastic protection needed to settle to get some sun. I was told my car would be given to me full of gas... Well it wasn't. The sales person came with me to the gas station to fill it up. I drove it there. What does this say about customer service in this dealership. It's not like a car costs a peanut. The least they can do is be honest and not tell what they think a customer wants to hear. I would not recommend this dealership to anyone. The hood of my new car is still bound to see how it ends. I took the time to ask around and I have seen the plastic protection on the hood and window and bologne it looks like mine. It should be flawless not like what I got. The sales supervisor told me that the company they used who corrected the work did the best they could and what I got is how it is suppose to look. Excuses, excuses!! I washed my car for the first time and the issue was still there. The service of this leadership was disappointing. I had been going to their service dept. for 5 years for oil changes on my old car. This is why I decided to buy from them I thought they would appreciate my business as I had appreciated the service dept. Thank you Larry for your help!! More