Landmark Mazda

Oil change leaked How can you screw up a simple oil change? Landmark figured out a way. I had a large puddle of oil on my garage floor. Wasted 2 hrs driving back to the How can you screw up a simple oil change? Landmark figured out a way. I had a large puddle of oil on my garage floor. Wasted 2 hrs driving back to the dealer to get it fixed and cleaning up the mess! More

Friendly, no pressure, quick service Carl was friendly and informative. Asked questions in order to get me the right kind of vehicle. Showed me different options and gave his honest opi Carl was friendly and informative. Asked questions in order to get me the right kind of vehicle. Showed me different options and gave his honest opinion based on what I was looking for. I did not feel pressured at any time. More

routine maintenance service visit service carried out ahead of schedule with no issues with work that was done. Friendly and helpful staff with good explanations on service. Shuttle se service carried out ahead of schedule with no issues with work that was done. Friendly and helpful staff with good explanations on service. Shuttle service efficient as always. More

A great buying time The dealership was low key and at no time did we feel pressured to make a deal. Every question was answered and the salesman was highly responsive to The dealership was low key and at no time did we feel pressured to make a deal. Every question was answered and the salesman was highly responsive to our needs. More

Patience. Unusual word describe a car dealership service. My husband and I were choosing a new vehicle during a very stressful time (sale and purchase of home). We needed to keep our current vehicle to help My husband and I were choosing a new vehicle during a very stressful time (sale and purchase of home). We needed to keep our current vehicle to help in the move but wanted a new car with low gas mileage as soon as possible afterwards. We also wanted to maximize our purchase power with any car credits and promotions being offered. My husband did 'our' homework, we test drove two other contenders and then went to Landmark Mazda to give their Mazda 3 a trial. From the first, the sales department was commendably understanding and patient with our decisions. We test drove twice before asking about the Mazda loyalty program, discounts and having winter tires made as part of deal. We didn't buy that day either. Went home, discussed the offer and again, my husband went online. Only then did we go back and make a deposit. All of this over a couple of weeks. They waited for us to come in and purchase the vehicle fully on our own time, almost a full month after the deposit. I guess it worked out best for our young salesman, Yaroslav, who could use the purchase toward his September sales goals! Now, a word about honesty. This was the sales department. And Rob who oversaw the purchase did not come right out and tell us he didn't want our old car but he did suggest selling on Kijiji when my husband was unhappy with the low trade-in value. We did sell it (making $2000 more than the offer from Landmark). The reality is that the buyer has to be prepared to make decisions that can affect the offer. Landmark waited, patiently, to hear that we had sold the old car before removing the condition of a trade-in. At the time we picked up the car (a lot more involved than just getting the keys as Yaroslav went through an entire checklist to familiarize us to the car...our first ever Mazda), the winter tires had been installed (this is Edmonton after all) and we had a full tank of gas to get us home (noting a previous review). I think they do learn from previous buyers' reviews. We also shared jokes with Alliese who clearly enjoys talking about the cars as "babies"! Nicole called back on a day that was very busy with Mazda staff training and that was appreciated as well. I sincerely hope our future service milestones are as positive; some reviews have made this an area of concern. As a retired couple, this will hopefully be our last ever car! Extremely pleased with the friendly staff (even those we never met formerly). And so thankful for the patience with our purchase at a time that was very stressful, chaotic and exhausting for us. More

top notch service As always making appointments to suit my schedule, having the shuttle get me to work and back to pick up my car at times convenient for me, Service ag As always making appointments to suit my schedule, having the shuttle get me to work and back to pick up my car at times convenient for me, Service agents ensure I am informed about was service should occur during the next visit. And I appreciate the bath my Mazda receives. More

super service what can i say,great staff good hospitality.Why wait try it for your self,great snacks and coffee. will definatly go back for my 3rd car.keep up the what can i say,great staff good hospitality.Why wait try it for your self,great snacks and coffee. will definatly go back for my 3rd car.keep up the good work More

First new car purchase a successful! This was my very first purchase of a brand new car. I was beyond stressed when I started on my search. At Landmark Mazda I met some incredible people This was my very first purchase of a brand new car. I was beyond stressed when I started on my search. At Landmark Mazda I met some incredible people who helped make the process relatively painless. Everyone went out of their way to answer my questions and concerns related to the purchase. There were no high pressure tactics and everyone was friendly and will to go the extra mile to make sure that I was happy with my purchase. Thank you all so much! I appreciate everything and I LOVE my car! More

Top Notch Service, Top Notch Experience As I explained from the very first day I was in there, I've dealt with many very typical salesmen while looking for a vehicle. Spencer and the entire As I explained from the very first day I was in there, I've dealt with many very typical salesmen while looking for a vehicle. Spencer and the entire staff at Landmark were amazing. I never felt pushed or pressured to make my purchase, they allowed me the time I needed to make my decision on my own terms. Fabulous service. More

Amazing customer service I received an email from the dealership looking for to buy my car. They took every opportunity to explain the process and answered all my questions. I received an email from the dealership looking for to buy my car. They took every opportunity to explain the process and answered all my questions. More