Landmark Mazda

This was one of the best car-buying experiences I’ve ever had! The service was excellent, and everything was explained clearly and in detail. A special thank you to Alberto, the manager honestly, one of the had! The service was excellent, and everything was explained clearly and in detail. A special thank you to Alberto, the manager honestly, one of the best professionals and salespeople I’ve ever had the pleasure of dealing with. I’d also like to recognize his entire team, especially Michelle, for all their support and for making this such a positive experience. If you’re looking for a vehicle, I wholeheartedly recommend them! More

This was one of the best car-buying experiences I’ve ever had! The service was excellent, and everything was explained clearly and in detail. A special thank you to Alberto, the manager honestly, one of the had! The service was excellent, and everything was explained clearly and in detail. A special thank you to Alberto, the manager honestly, one of the best professionals and salespeople I’ve ever had the pleasure of dealing with. I’d also like to recognize his entire team, especially Michelle, for all their support and for making this such a positive experience. If you’re looking for a vehicle, I wholeheartedly recommend them! More

During a few years of using Landmark's service centre, I found the staff and the service mostly good, but also riddled with a few dramatic flaws in repair. Three incidents in particular stand out from a dec found the staff and the service mostly good, but also riddled with a few dramatic flaws in repair. Three incidents in particular stand out from a decade of work. - a technician failed to properly replace an oil pan bolt resulting in oil leakage around engine. - a technician failed to properly torque down the bolts holding the plastic cowling protecting the engine from roadway obstacles. While driving on a high speed Edmonton ring road, part of the cowling fell to the pavement dragging along its surface until I could safely stop on the side of the road. Without tools I had to tear the plastic from the one remaining bolt. The service centre accepted no responsibility and I ended up replacing two parts of the cowl and tightening the bolts myself. - In the most recent incident, a technician misdiagnosed the problem with the air conditioning system. Somewhat understandably the technician assumed the condensor, pocked marked with kilometres of Alberta rural road rocks and gravel, had too many crumpled, flattened radiator fins. Prematurely replacing the condensor cost me an exhorbitant fee for his labour and didn't fix the problem. During the final troubleshooting he discovered, by switching the relays between the horn and the AC that the relay was the problem. He left the working relay in the AC socket and the non-working relay in the horn socket, without telling me. After contacting Matt at the service centre the desk staff and the service manager Latrice now insist in contradiction that I was told of the situation and will not provide a new relay ($10!). Landmark continues to use incompetent staff. More

I have visited the parts department twice needing parts for my CX3. Both ladies in the parts department that I dealt with were very pleasant and helpful. Both ordered my parts promptly. I found my exper for my CX3. Both ladies in the parts department that I dealt with were very pleasant and helpful. Both ordered my parts promptly. I found my experience buying parts refreshing as both ladies were very helpful, pleasant and customer service oriented. Landmark will see my business in future for sure, based on my buying experience with both ladies. The ladies I refer to are Jayla Z, and Coral S.... both are an asset to your business.. Thank you.....Jeff More

Done deal w/ 5. 95% interest rate, but when the billing came, it becomes 6.45%! Amazing deal.. they will offer you 1 free oil change 🤣🤣🤣 95% interest rate, but when the billing came, it becomes 6.45%! Amazing deal.. they will offer you 1 free oil change 🤣🤣🤣 More

Excellent service and honest pricing. After a horrible experience at Park Mazda this dealership redeemed Mazda then some. They are amazing! After a horrible experience at Park Mazda this dealership redeemed Mazda then some. They are amazing! More

We went to buy a car from Landmark a few weeks ago. We agreed to buy a car that had been ordered, had a VIN number assigned, and was to arrive within a matter of weeks. We were disappointed when the We agreed to buy a car that had been ordered, had a VIN number assigned, and was to arrive within a matter of weeks. We were disappointed when the "out the door" price went up as we negotiated, instead of down. It did not feel good. An "out the door" price is the final price when the vehicle is taken out the door. When the finance person came to do the paperwork the VIN number was not on the document. We asked the sales lady about it and she went to the manager's office to get it. We became suspicious when it took terribly long. Finally we were told that the car had NOT been ordered yet (that's why there was no VIN number). It would take months to come! We felt like we could not trust this dealership. We didn't know if anything we had been told was true. The worst thing is that there was no apology from the sales lady or the manager. We left there with a bad taste in our mouths and drove to L.A. Mazda in Leduc and bought a vehicle the same day from Alex (a pleasant experience). More

I bought my Mazda from Sarah H. She was excellent, great knowledge base, very personable and professional. All credit to her, General Manager at Landmark Mazda, because I wasn’t set She was excellent, great knowledge base, very personable and professional. All credit to her, General Manager at Landmark Mazda, because I wasn’t set on a particular model or make while vehicle shopping. I’d been in a few dealerships and left….to think about it. And yes, I left your dealership … to think about it. And returned. Sarah sold me on the CX-5 Kuro thanks to the information I received while we test drove another car. Loved the simplicity of the actual purchase too. Thanks Sarah H!! More

If you can drive by there, you have to go there and check how many vehicles and how many customers are really there! It's actually empty VS other dealership has more vechicle options and customers in the sto how many vehicles and how many customers are really there! It's actually empty VS other dealership has more vechicle options and customers in the store. When you go inside the store, staff are playing the phone and taking to you just like a market place, not educated, so not even expect them to be professional and passionate for their job. We ordered a Mazda 3 model and signed the document with not enough explanations. The guy who is the "Finance Manager" is rude and don't know what is his doing, but still working there for years.... After that, we got a call from back home that ran into family matter, which needing more money. So we decided to cancel the order as we have no other choice. We sent the email and asked nicely if there is any chance or exceptions that they can make. Of course, they said NO. Didn't even have any compassion, they really don't care what you have been thru, as long as they got your money. They really don't care. That GM is a xx, rude, unprofessional, and a lier. Telling us that other dealerships are doing the same, and I am telling you right now, he is absolutely wrong! All other dealership can refund the deposit no matter what. I feel so sorry for the staff working there, especially working under those poor management.... Shame on them.... We will never chose Mazda brand anymore. (PS: we have called the store 8 times to get the signed documents to be sent by the GM, and yet, he still not done as of today.) He is not picking up the calls nor sending the documents. They think they can get away from this, but KARMA WILL ALWAYS HUNT YOU BACK. Wait for it. More

I drove in from spruce grove to test drive a vehicle ( appointment) . Not there when I got there . Waste of time , disorganized. No text message . appointment) . Not there when I got there . Waste of time , disorganized. No text message . More