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892 Reviews of Lakewood Chevrolet - Service Center
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March 27, 2025
I brought my truck in for service for an engine light and rough running .Jaimee Scully checked it in and told me they would call when they found anything. got a call a few hours later and the tech said it wa rough running .Jaimee Scully checked it in and told me they would call when they found anything. got a call a few hours later and the tech said it was the injectors but he was going to do some more digging. I get a call from jaimee a few hours later and they suggest I change all 8 injectors i agreed and asked her to send me the quote for the work to my email. two days go by and no quote so i call and get her voice mail and tell her i have not received the quote . 2 days later she tells me my truck would be done that day witch was Friday. I got a call at 3pm that there was a problem with the high pressure fuel pump and I informed that i have not even received the quote for the injectors yet and now she wants to add more to my bill . it was at this time i had enough and lost my temper after she told me what the bill was going to be $4700 and change. i told her i have no options at this point you kind of already did the work. she told me it would be ready for pickup in one hour so i went to the dealer and they had me waiting for 45 min and told me there was another problem with wiring harness and they would have to order parts .almost a week later i get a call from the service manager that i would probably need a new engine. that was after they just put almost $5k of service into the truck .this dealer is not worth the time and money only interest in milking every penny out of you . More
by brooksdw
December 05, 2024
Had issues with my tires and TMIS. I was worried I had one flat already and that potentially another tire was going down. Called Lakewood yesterday and was told by reception that they I was worried I had one flat already and that potentially another tire was going down. Called Lakewood yesterday and was told by reception that they were booking on Monday of next week. I had some questions so they put me through to Alana in the service department. She heard my story and being a senior the worry in my voice and asked if I could come in early today and leave my car so that they could work on it in-between other service calls. I dropped it off early this morning and spoke to Rob in the service department. He listened to my story with professionalism, patience, respect and documented what I'd requested be looked at. I felt so much relief at being heard and reassured by Rob today and Alana yesterday, words can't express my gratitude. Mark the shuttle driver gave me a lift home and we had good conversation and very apparent he's experienced behind the wheel. Imagine my surprise when I received a call from Rob not much over an hour after I'd been dropped off at home. They fixed my flat tire checked my concerns with the other ones and found that what I thought was going to be a big issue and expense turned out to be just a minor issue and lot's of worry that I'd had was for naught. He had Mark come pick me up on his way back from another drop off and I picked up my car and was back home within 2 hours of drop off. And although the technician checked other small things on my tires and sensors to make sure they were okay, which could have easily beefed up my costs, I was only billed for the tire repair. And to Rob, Alana and Mark, I thank you for your help, reassurance, customer service and kindness to an old girl that felt like a million bucks filled with Gratitude as I left your shop. You folks rock! And on a scale of 1 to 10...you deserve 10's! Thank you! thank you! thank you! 💞💫🙏🪶🪶🪶 More
by Joyce
December 02, 2024
We had some significant work done with our 2019 terrain! Jaimee in service was outstanding, caring and attentive. We are very happy with how Jaimee handled our car. Also Brenda’s follow-up was wonderful! We Jaimee in service was outstanding, caring and attentive. We are very happy with how Jaimee handled our car. Also Brenda’s follow-up was wonderful! We will continue to come to Lakewood! More
by Jasperhornet
Employees Worked With
November 05, 2024
I had my car in to get my winter tires put on . Jaimee was AMAZING ! Her customer service was amazing! So friendly and helpful! Between her and James I always leave happy ! I would recommen Jaimee was AMAZING ! Her customer service was amazing! So friendly and helpful! Between her and James I always leave happy ! I would recommend the service department and sales team to anyone looking for great customer service!! More
by Sharronmaslanko
November 04, 2024
James is an amazing employee at Lakewood Chev. He always does an outstanding job. I highly recommend James! He always does an outstanding job. I highly recommend James! More
by SystemsguyKeith
Employees Worked With
November 01, 2024
Friendly service. Always kept in contact with me about my vehicles status and went above and beyond Always kept in contact with me about my vehicles status and went above and beyond More
by smercredi88
Employees Worked With
October 30, 2024
Friendly people, but service is sometimes slow. No other thoughts come to mind, pricing is ok. No other thoughts come to mind, pricing is ok. More
by BGoller
October 27, 2024
It starts when you drive thru the door. Meeting one of the service staff, Jamie in particular is a nice way to start the day. She is just so good, courteous and knowledgeable. Pleasure Meeting one of the service staff, Jamie in particular is a nice way to start the day. She is just so good, courteous and knowledgeable. Pleasure dealing with her. And of course the service work always seems to be first rate. Thank you Lakewood. More
by V. Ellis
Employees Worked With
October 25, 2024
Jamie is efficient, prompt and very good at setting up service needed as well as anticipated. Great for me as a customer service needed as well as anticipated. Great for me as a customer More
by hiske
Employees Worked With
October 25, 2024
Jaime provide excellent service advice and kept me informed of progress on my vehicle. She explained the work completed and future service needs. informed of progress on my vehicle. She explained the work completed and future service needs. More
by Dave
Employees Worked With
