Lakewood Chevrolet
Edmonton, AB
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 PM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:30 AM - 2:00 PM
Sunday Closed
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Took my car in for an oil change and servicing. Jaimee was excellent and explained everything to me. They brought my car around right to the back door. As a senior I really appreciated that. Thank Jaimee was excellent and explained everything to me. They brought my car around right to the back door. As a senior I really appreciated that. Thank you. More
I took my 2018 high country diesel truck in due to not having trailer brakes at either the bumper 7 pin or the box 7 pin trailer connectors. I’ve had the trailer braking controller changed out on warranty having trailer brakes at either the bumper 7 pin or the box 7 pin trailer connectors. I’ve had the trailer braking controller changed out on warranty and I was worried that Module had failed again. I explained this to the service person I spoke with (Jamie) and was booked in. They had my truck for the day and called me in to pick it up with the explanation of “you need to change the 7 pin bumper connector”. I asked about the in box 7 pin connector and the service manager said that was an entirely different issue and they didn’t look at it. They ended up charging my $189.00 and sent me on my way with only telling me what I had told them when I brought it in. I changed out the 30amp fuse under the hood and it resolved both 7 pin connectors. I’ve never been talk to in such a condescending manner by a service manager. I’ve purchased 3 diesel trucks, all high country’s and I’ll never go here again for service or suggest anyone service their vehicles here based on this terrible customer service. I received a follow up call from the dealership asking how my experience was and I explained to them this had happened and the woman on the phone simply said “I’m sorry for your experience. Have a nice day”. Obviously, they do not care about the customer service nor the customers experience. More
I was very impressed with the service attendant Josee she was very helpful and professional.the service was done in a timely fashion and everything was fixed i had asked for was very helpful and professional.the service was done in a timely fashion and everything was fixed i had asked for More
Excellent service! Staff are friendly and extremely helpful! If only the service was cheaper, but you pay for the quality! Lol Staff are friendly and extremely helpful! If only the service was cheaper, but you pay for the quality! Lol More
Everything thing was great here until I bought my truck. My truck never came with a block heater cord!! So I reached out to them about it right away and they said they would order me one. A month and a bit My truck never came with a block heater cord!! So I reached out to them about it right away and they said they would order me one. A month and a bit went by and nothing. So I want into the dealer to see if they had it yet. And they said it was never ordered and I said I needed one being that it’s winter. They gave me a really bad attitude and gave me one out of a truck in the lot. Not long after that my 3 m tap started to peal so I reached out 4 times now and have nothing back from them and it’s been 4 months since it started pealing. This dealer ship doesn’t seam to care about the customer once they have the money and you are out the door. I would not recommend lake wood Chevrolet. More
My car blew up! Jaime was absolutely amazing at helping me navigate through the process of getting it fixed. Thank goodness it was under warranty. She was honest upf Jaime was absolutely amazing at helping me navigate through the process of getting it fixed. Thank goodness it was under warranty. She was honest upfront and very easy to deal with. She put up with my many phone calls and questions with a smile. I can't say enough hood things or give enough stars to explain. How happy I am with the service I received from her!!! Brenda also was great to deal with. Not sure what department she is in but she answered alot of calls from me and was always friendly. More
The work was completed within a reasonable amount of time with no issues. Jamie Scully was my advisor who provided excellent service. with no issues. Jamie Scully was my advisor who provided excellent service. More
I had a great experience bringing in my leaky 12 year old "Queenie. They found all her leaks and she is just humming now. Kirsten was my service advisor and she kept me in the loop on everything being done. "Queenie. They found all her leaks and she is just humming now. Kirsten was my service advisor and she kept me in the loop on everything being done. I needed my car back as soon as possible and Kristen advised me that the Technician actually stayed late after the service centre was closed and made sure the work was done for the next day, I really appreciated the commitment. Kristen was informative and cheerful that my car repair experience was pleasant and less stressful. More
I had the best sales person ever. He took the time to acknowledge what vehicles interested me, made sure I was able to test drive them all, and he worked very hard to get me the deal He took the time to acknowledge what vehicles interested me, made sure I was able to test drive them all, and he worked very hard to get me the deal I asked for. Zi has outstanding customer service. He is very professional yet down to earth, none of cheesy trying to be cool type of sales approach. He was easy to talk to and answered all me questions. If he didn’t know the answer to something he would reach out to someone who did. Zi followed up with us throughout the buying process while we waited for the numbers for our trade-in and purchase process, while we waited for the vehicle to arrive, til the papers were signed, and even 2 weeks after we had possession of the vehicle. All the dealership staff we interacted with were great and professional. More
Kirsten was extremely friendly and helpful when I brought my vehicle in for its first oil change. She is very professional and investigated another issue that I had mentioned to her and will have to return my vehicle in for its first oil change. She is very professional and investigated another issue that I had mentioned to her and will have to return to have looked at due to time constraints. I have nothing but good things to say about her. More