Lakewood Chevrolet

Brought in my 2003 Chevrolet Express 2500 to get serviced at this location. I came into get oil change, transmission fluid change, and coolant flush. I get charged for just looking at my a/c to find what i at this location. I came into get oil change, transmission fluid change, and coolant flush. I get charged for just looking at my a/c to find what is wrong which makes no sense. What I got quoted on the phone was different from what I received. There were extra charges that I didn’t agree to. There was a problem when I took the vehicle home. When I called to say I hear a noise that wasn’t there before an advisor said bring back and the shop manager would come with me on a test drive to see what was wrong. When I came to the shop a technician just look quickly and said nothing wrong without checking to test drive. When I look at bill when I came to pick up vehicle there was a charge that made no sense since it said misc $104 and I asked about that charge and the gentleman John said I could take that off. So why u put a charge and not inform the customer. I feel something fishy going on. U have to look at your invoice very carefully so you know what exactly they charge on you. Im very disappointed in your service department and when ask service manager I feel like I didn’t get any help or resolve in my situation. I wouldn’t recommend anyone to visit this location from my experience. More

Great 1st time experience with Service, from setting up an appointment until front desk. Josee is friendly and has approachable personality and ensured that those who waited were taken care of. Josee was f an appointment until front desk. Josee is friendly and has approachable personality and ensured that those who waited were taken care of. Josee was fantastic from the moment I dropped off my Colorado until she helped me arrange a shuttle, everything was taken care of by her. But I had a very bad experience with sales when ordering a Colorado and informing me that it was cancelled after waiting for 3 months. I was offered a different Colorado's that does not fit my needs, making me look for a different dealership that has the model that I wanted. I did not feel any initiative from the salesperson to help find me the truck that I want, compared to the sales staff from Sherwood Park Chev. More

Jamiee was very personable, very accommodating, attentive and very thorough. My experience with the dealership "this" time was good and very thorough. My experience with the dealership "this" time was good More

This was my first service appointment for my 2022 Chev Equinox. My service adviser was excellent. He answered all my questions, was very helpful and polite. Also was able to pick up my vehicle as reque Equinox. My service adviser was excellent. He answered all my questions, was very helpful and polite. Also was able to pick up my vehicle as requested. More

Carlos Latino was excellent with our purchase of the Range Rover , helped us through the sale. And even delivered it to our house Range Rover , helped us through the sale. And even delivered it to our house More

Very friendly people and will to go out of there way to make you happy. make you happy. More

Best of all aspects love their services and customer services in a whole. Commitment and transparency services in a whole. Commitment and transparency More

Dealership itself seems active and busy. The finance lady was great to work with - can’t recall her name right at the moment. Our salesperson-Kaydon Nicholson, was absolutely outstanding a The finance lady was great to work with - can’t recall her name right at the moment. Our salesperson-Kaydon Nicholson, was absolutely outstanding and provided one of the best purchasing experiences we’ve had, and we have both had numerous vehicle purchases. More

They were very thorough with my vehicle and my service advisor is awesome I’ll only go to here advisor is awesome I’ll only go to here More

Was great to work with. He did everything we asked for, and made our experience a great one. Wasn’t our first time here, but was our first time dealing with Tyler. He will b He did everything we asked for, and made our experience a great one. Wasn’t our first time here, but was our first time dealing with Tyler. He will be the first person to contact when we decide to buy again. More