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Lakewood Chevrolet
Edmonton, AB
2,417 Reviews
Good People -> Great Service
Our friendly and knowledgeable staff will treat you with respect and provide you with the best possible service at a competitive price. We succeed if you choose to return to Lakewood for all of your vehicle requirements and if you choose to refer your friends, family and associates to us.
We are looking forward to having you visit Lakewood Chevrolet in the near future.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 PM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:30 AM - 2:00 PM
Sunday Closed
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Showing 2,417 reviews
September 11, 2023
I purchases a brand new 2023 Chevrolet Blazer (July 17, 2023). When I went to pick up the car there were a few minor scratches on the car, at this point the car salesman said I could take the car and bring 2023). When I went to pick up the car there were a few minor scratches on the car, at this point the car salesman said I could take the car and bring it back in a few weeks to have the scratches repaired. I was very nervous about this because of past experience. A few hours after I left I noticed that the passenger door was also not aligned properly so I sent them a message and pictures. He said don't worry just show it when I drop it off for the paint. On Friday Aug 18, 2023 I decided to bring the SUV in to have it fixed, they told me it would be ready later that day. Friday, Saturday, Sunday, Monday, go by still no car. Finally Tuesday I phone and they tell me the car is ready. When I go in they did no work on the door and told me it is supposed to be like that. The car still had bug guts on the from where they were to have removed the scratches and there were now even more scratches on the car. I argued about the door and the scratches so they tell me to leave the car there and they will fix it. Thursday comes and they tell me they need the loaner back and to take my car. I am told that they buffed the scratches but the person doing the coating can't get to my car until Wednesday the following week. I come and pick up my SUV. On Aug 29th I sent them photos of how badly the detailers scratched up my SUV, you can see everywhere they buffed and everywhere they didn't, when the sun was on it. It was all scratched and a weird haze on it that didn't come off. The clear coat was even buffed off in spots. I was advised by the salesman Cam that they were accusing me of doing this to my own SUV. He told me he knows I didn't do it. I was nervous about this not working so Cam said if it doesn't work and the car isn't perfect after this coating that he will get me into a new blazer in grey or white at no additional cost to me other then the increased cost of the car ( trade in would be what I owe ). I drop my SUV off on Aug 30, 2023 to have this coating, I phone on September 1st to see when it will be available for pick up and I am told they didn't have time to complete and that they would work on it Saturday and I can pick it up on the Monday. Monday comes and I go to get my car and I notice that there are still bug guts on the car that have now been ceramic coated over so they wont come off. There was also water spots in the coating from when they installed it. I was advised to not worry and they would get back to me. I noticed the coating also left this weird pattern all over my car. When this got brought up with the car dealer he called me a liar saying that his guy would never ever ceramic over bugs he is the best in the business, keep in mind I was told by Cam the sales man that he was pretty sure the detailer that worked on my car was fired. Chris Fish from cleanfreaks (he does the coating) said that there was damage to more than 85% of my car on his facebook post. The sales manager hung up on me so I drove to the dealer ship where he wouldn't even come out to look at my car. After talking with the salesman he decided to come out agreed to work on the front of the car some more but that he wouldn't touch the rest of the car. He told me it comes this scratched from the factory and that all black cars are like this. I ad agreed to have them try to work on it but then advised I was going to seek legal advise first s now they are not responding me to. I am not sure where to go from here but I bought a new car not one that they have damaged so much. More
by Jasoncoryirwin
Employees Worked With
Rylan Irving, Cameron Kosmin
September 10, 2023
I've been coming to the dealer for all my service needs for going on 30 years. In all that time, this is the first time my service needs were not met. On my last visit for an oil change, I was informed tha for going on 30 years. In all that time, this is the first time my service needs were not met. On my last visit for an oil change, I was informed that both lower control arms needed replacing and a CV boot was split. Considering my vehicle was pushing 175,000 km's, that's not unusual. I gave my verbal consent to do the needed repairs. The oil was changed, the lower control arms replaced but there was no repair on the split CV boot nor mention of same on the work order. A couple of days later, I noticed grease all over the inside of the wheel well, inside of the rim, all over the brake calipers, lower control arm, etc. It was a mess. After spending time to clean everything up (twice), I finally brought it back to Lakewood to have it checked out. It was discovered that the CV boot was split and that was what caused the mess of grease. When they went to check the previous work order, Lakewood discovered the omission. Needless to say, I was not pleased the the omission and the needed for the added visit. On the second visit, all the repairs were completed to my complete satisfaction. I hope that Jaimee and the rest of Lakewood's service staff learns from this experience and takes corrective measures. More
by Daperfessor
Employees Worked With
September 09, 2023
The first time I went Lakewood to have my truck serviced, Josee was my handler and she introduced me to a service second to none, and she is the reason I went back for a second time and why I will keep going Josee was my handler and she introduced me to a service second to none, and she is the reason I went back for a second time and why I will keep going back.I'm nobody important, just a blue collar guy, but every now and again it's nice to be treated like you were. Keep up the good woke Josee. More
by Jimmy
Employees Worked With
September 09, 2023
Excellent service, kept me updated on my new suv with the oil change and the upcoming service for a recall. oil change and the upcoming service for a recall. More
by b.goller
September 07, 2023
Excellent service and great communication when dealing with Jamie. I only use Lakewood Chevrolet. Thank you. with Jamie. I only use Lakewood Chevrolet. Thank you. More
by Markg
Employees Worked With
September 05, 2023
Tyler was great to deal with! He was very helpful and answered all my questions! Would highly recommend him! He was very helpful and answered all my questions! Would highly recommend him! More
by dawn_dietz
Employees Worked With
September 02, 2023
Jaime was very good to deal with this visit as well as past visits. She is always friendly, knowledgeable and communicating with her is great. The dealership has been very good for all my service needs past visits. She is always friendly, knowledgeable and communicating with her is great. The dealership has been very good for all my service needs. More
by vjhitchen
August 31, 2023
Took my car in for an oil change, Josee was ver good to deal with. deal with. More
by sher
Employees Worked With
August 30, 2023
they provide excellent service. they go over and above. welcomed by name when i pulled in the bay they go over and above. welcomed by name when i pulled in the bay More
by barry radosh
August 29, 2023
Pleasant to deal with and kept me informed on the service progress. Service was completed efficiently and properly. progress. Service was completed efficiently and properly. More
by Hoss
