Lakewood Chevrolet

I've been coming to the dealer for all my service needs for going on 30 years. In all that time, this is the first time my service needs were not met. On my last visit for an oil change, I was informed tha for going on 30 years. In all that time, this is the first time my service needs were not met. On my last visit for an oil change, I was informed that both lower control arms needed replacing and a CV boot was split. Considering my vehicle was pushing 175,000 km's, that's not unusual. I gave my verbal consent to do the needed repairs. The oil was changed, the lower control arms replaced but there was no repair on the split CV boot nor mention of same on the work order. A couple of days later, I noticed grease all over the inside of the wheel well, inside of the rim, all over the brake calipers, lower control arm, etc. It was a mess. After spending time to clean everything up (twice), I finally brought it back to Lakewood to have it checked out. It was discovered that the CV boot was split and that was what caused the mess of grease. When they went to check the previous work order, Lakewood discovered the omission. Needless to say, I was not pleased the the omission and the needed for the added visit. On the second visit, all the repairs were completed to my complete satisfaction. I hope that Jaimee and the rest of Lakewood's service staff learns from this experience and takes corrective measures. More

The first time I went Lakewood to have my truck serviced, Josee was my handler and she introduced me to a service second to none, and she is the reason I went back for a second time and why I will keep going Josee was my handler and she introduced me to a service second to none, and she is the reason I went back for a second time and why I will keep going back.I'm nobody important, just a blue collar guy, but every now and again it's nice to be treated like you were. Keep up the good woke Josee. More

Excellent service, kept me updated on my new suv with the oil change and the upcoming service for a recall. oil change and the upcoming service for a recall. More

Excellent service and great communication when dealing with Jamie. I only use Lakewood Chevrolet. Thank you. with Jamie. I only use Lakewood Chevrolet. Thank you. More

Tyler was great to deal with! He was very helpful and answered all my questions! Would highly recommend him! He was very helpful and answered all my questions! Would highly recommend him! More

Jaime was very good to deal with this visit as well as past visits. She is always friendly, knowledgeable and communicating with her is great. The dealership has been very good for all my service needs past visits. She is always friendly, knowledgeable and communicating with her is great. The dealership has been very good for all my service needs. More

Took my car in for an oil change, Josee was ver good to deal with. deal with. More

they provide excellent service. they go over and above. welcomed by name when i pulled in the bay they go over and above. welcomed by name when i pulled in the bay More

Pleasant to deal with and kept me informed on the service progress. Service was completed efficiently and properly. progress. Service was completed efficiently and properly. More

work done great. rep Josee excellent and friendly Work done under warranty without any problems. rep Josee excellent and friendly Work done under warranty without any problems. More