Lakewood Chevrolet

CUSTOMER SERVICE It is always a pleasure to book service appointments with Lakewood Consultant Erica Hygard whether by email, phone or in person. She is thorough , ple It is always a pleasure to book service appointments with Lakewood Consultant Erica Hygard whether by email, phone or in person. She is thorough , pleasant and has good working knowledge for her position and ensures that all of my service requests are addressed . I find Lakewood Chevrolet reliable and honest and their technicians for each service department are good . The drive-through service bay is very convenient and practical to discuss service requirements with Lakewood's Consultants . The Sales Department is friendly , helpful but not pushy and I am also impressed by the personable and extra care given by Dan Bass the New Sales Manager for follow up concerns , not just new vehicle sales . I have brought my family to Lakewood Chevrolet to purchase 5 new vehicles in the past 8 years and will continue to keep this Dealership as our only choice for vehicles . More

Great service. We have been dealing with Al for a number of years. He is a very friendly and knowledgeable salesman. We would definitely recommend Lakewood Chev and We have been dealing with Al for a number of years. He is a very friendly and knowledgeable salesman. We would definitely recommend Lakewood Chev and Al to all our family and friends. More

Good words about staff the staff has a great sense of humor and are easy to talk to. They make you feel welcome the staff has a great sense of humor and are easy to talk to. They make you feel welcome More

I was "WOWED" by this dealership!!!! It's not too often I get the "wow" factor when shopping, especially when making a large purchase like a vehicle. I had been looking at several other It's not too often I get the "wow" factor when shopping, especially when making a large purchase like a vehicle. I had been looking at several other dealerships before making the decision to purchase from Lakewood and I'd love to share my great experience. A few of the places I went made an attempt to "wow" me but fell short. Most of the sales personnel gave me a quick glance and only a couple even came to speak to me. Being a woman, I'm not sure if they didn't take me seriously or it was because I was by myself that they made only slight attempts to even interact with me. I was treated with courtesy and respect at Lakewood and I met your salesman, Michael Kwong. Mr. Kwong was very knowledgeable and friendly. The biggest thing that made me comfortable was that he didn't put any pressure on me. I told Mr. Kwong I was looking for now and left him my phone number. I continued to look at other dealerships but Mr. Kwong was the ONLY one to follow up with me and without putting any pressure on me kept in contact. I came back to Lakewood and was treated with the same courtesy and respect and ended up test driving my "new to me" car. I also felt like the sales manager was honest and straightforward with me and gave me a great price. I didn't feel like I was being ripped off and ultimately both Michael and Mr. Doonanco made buying a car here a painless process. I would definitely recommend this dealership to anyone! More

Friendly, no-nonsense service We came into the dealership and our salesman was able to provide answers with a real 'no nonsense' feel that is often the opposite at many dealerships We came into the dealership and our salesman was able to provide answers with a real 'no nonsense' feel that is often the opposite at many dealerships. He was not pushy and just let us look around and made himself available if we needed him. When purchasing, everyone was kind and without pressure helped us to figure out our best options. Financing was well explained and was a breeze and the whole process left us with a very good feeling about the dealership. They also offer some great perks once you have purchased a vehicle from them, like free paint touch ups for the life of the vehicle on any tiny chips and also a free oil change for attending a customer appreciation evening. Our salesman also called us at home several days later to make sure we had no questions about the car and how it works and if all was well. Overall, very impressive! More

They know your name After 10 year of being in Canada I finally found a dealership where they know your name and put in much effort to know you better so they can interact After 10 year of being in Canada I finally found a dealership where they know your name and put in much effort to know you better so they can interact on your level of feeling and needs. For me it's important that they understand the client, it's the only way to provide the right service. Keep up your approach! John (Jan) Souman More

Above and Beyond........ I started dealing at Lakewood in 2000 approximately and have bought 5 new vehicles since then. Jim Vickery has been a very good friend for many years I started dealing at Lakewood in 2000 approximately and have bought 5 new vehicles since then. Jim Vickery has been a very good friend for many years and has always given me the best deal possible. All employees, past and present, who I have dealt with over the years have been friendly, courteous and offer superb service. Everyone at the dealership is very friendly, offering assistance, when I walk in the door. Always a pleasure to visit the store!! More

Great team I was looking for a new Chevrolet, and the team at Lakewood Chev had a very good reputation with friends of mine over the years. My experience with t I was looking for a new Chevrolet, and the team at Lakewood Chev had a very good reputation with friends of mine over the years. My experience with them was very good from the beginning in March 2014 until the car was delivered in June 2014 from GM. This process of course involves many people, but I must thank Jim, Erin, Dan, and Geoff for the great service. They made sure phone calls or Emails were taken care of in a timely manner, and the whole process was near seamless with car selection, financing, options, and delivery. Although Erin primarily takes care of financing she also assists with getting the vehicle registered, and can expedite the whole insurance process; thus less headaches for the car buyer to worry about. Furthermore Lakewood has a customer information night where we get to tour the facilities, and meet more of their staff who will be taking care of our vehicles from parts, service, and the body shop. As customers we even receive FREE paint chip touch ups, but you have to ask for Rob over in the body shop otherwise he feels too neglected over there. I'm glad I chose Lakewood Chevrolet, and hope to be a longtime customer. More

Brent Probert My purchasing of my new Silverado was a very comfortable feeling, no pressure. The sales team that assisted me were very well versed with the product. My purchasing of my new Silverado was a very comfortable feeling, no pressure. The sales team that assisted me were very well versed with the product.Well done!!! More

Best Customer Experience Ever! I recently (and luckily!) dropped by to see a used vehicle from Lakewood Chevrolet. While wandering on my own among vehicles, Michael Kwong approached I recently (and luckily!) dropped by to see a used vehicle from Lakewood Chevrolet. While wandering on my own among vehicles, Michael Kwong approached kindly offering help. I described what type of vehicle I was looking for and the budget I had. We viewed a number of suitable vehicles in my price range. However, the one I felt in love with, was not affordable to me. Michael with the manager Archie Doonanco worked together extremely efficiently and in the next 10 minutes they were able to work out a perfect deal for me. No debates, no pressure, excellent communication, fast and hassle-free purchase. We ended up buying two cars the very same day! I strongly recommend everyone this dealership. Thanks Michael and Archie! More