Lakewood Chevrolet

Had issues with my tires and TMIS. I was worried I had one flat already and that potentially another tire was going down. Called Lakewood yesterday and was told by reception that they I was worried I had one flat already and that potentially another tire was going down. Called Lakewood yesterday and was told by reception that they were booking on Monday of next week. I had some questions so they put me through to Alana in the service department. She heard my story and being a senior the worry in my voice and asked if I could come in early today and leave my car so that they could work on it in-between other service calls. I dropped it off early this morning and spoke to Rob in the service department. He listened to my story with professionalism, patience, respect and documented what I'd requested be looked at. I felt so much relief at being heard and reassured by Rob today and Alana yesterday, words can't express my gratitude. Mark the shuttle driver gave me a lift home and we had good conversation and very apparent he's experienced behind the wheel. Imagine my surprise when I received a call from Rob not much over an hour after I'd been dropped off at home. They fixed my flat tire checked my concerns with the other ones and found that what I thought was going to be a big issue and expense turned out to be just a minor issue and lot's of worry that I'd had was for naught. He had Mark come pick me up on his way back from another drop off and I picked up my car and was back home within 2 hours of drop off. And although the technician checked other small things on my tires and sensors to make sure they were okay, which could have easily beefed up my costs, I was only billed for the tire repair. And to Rob, Alana and Mark, I thank you for your help, reassurance, customer service and kindness to an old girl that felt like a million bucks filled with Gratitude as I left your shop. You folks rock! And on a scale of 1 to 10...you deserve 10's! Thank you! thank you! thank you! 💞💫🙏🪶🪶🪶 More

We had some significant work done with our 2019 terrain! Jaimee in service was outstanding, caring and attentive. We are very happy with how Jaimee handled our car. Also Brenda’s follow-up was wonderful! We Jaimee in service was outstanding, caring and attentive. We are very happy with how Jaimee handled our car. Also Brenda’s follow-up was wonderful! We will continue to come to Lakewood! More

Very easy to deal with. Very friendly and polite- they are on your side and try to get you the best deal possible for you or your family! Very friendly and polite- they are on your side and try to get you the best deal possible for you or your family! More

Sales and sales manager were amazing guys to deal with. Kodo’s to Mackenzie and his direct report. Also Finance lady forget her name but was also great for my stressful purchase. Kodo’s to Mackenzie and his direct report. Also Finance lady forget her name but was also great for my stressful purchase. More

Just purchased a used 2017 Chevy Trax and the experience, by far, was the best that I have ever had when purchasing a vehicle. James was great, very attentive and upfront with information. As well, the res by far, was the best that I have ever had when purchasing a vehicle. James was great, very attentive and upfront with information. As well, the rest of the team was very knowledgeable and attentive as well. More

I had my car in to get my winter tires put on . Jaimee was AMAZING ! Her customer service was amazing! So friendly and helpful! Between her and James I always leave happy ! I would recommen Jaimee was AMAZING ! Her customer service was amazing! So friendly and helpful! Between her and James I always leave happy ! I would recommend the service department and sales team to anyone looking for great customer service!! More

I booked my appointment and I received quick courteous and efficient service. I would recommend this dealership. and efficient service. I would recommend this dealership. More

James is an amazing employee at Lakewood Chev. He always does an outstanding job. I highly recommend James! He always does an outstanding job. I highly recommend James! More

I saw a used Volvo advertised by them on CarGuru and although it needed repairs it was nothing I couldn't handle. Their ad also listed an amount for delivery. I rang them up and told them I'd take it fo although it needed repairs it was nothing I couldn't handle. Their ad also listed an amount for delivery. I rang them up and told them I'd take it for the price listed. They tried to slap on a $597.00 "documentation fee", $6.25 "admin fee", and $299.00 "security transfer". Now I don't blame the salesperson, Tatum, for this; she sounded quite young and inexperienced and it's conceivable that she was just doing as told. But the point is dealers shouldn't have "policies" that violate provincial regulations. In this case AMVIC's all-in pricing regulations. When I pointed out the violation, they bumped me over to Manita Baines and I had to argue with her now. She stalled with the dumbest things, like saying she couldn't go further until I provided my email address and a copy of my license - both of which they already had. They finally "agreed" to sell me the vehicle for the advertised price - the thing they're legally required to do. Then they petulantly put $798 under "accessories". When I asked about this, they said it was taxes. So why wasn't it on the taxes line, which showed zero? The way they fraudulently wrote it, I ended up having to pay the taxes on the purchase price AND the taxes I already paid as though the taxes were a material good that I bought from them. Then when it came time to ship the vehicle, they didn't. So the next day they had to hire a flatbed at a higher rate to send it to me, and tried to get me to pay the difference for the problem they created. I was still asking them to send an accurate invoice, rather than the fraudulent one that put "taxes" as "accessories", and they were still refusing, so they cut off communication. Except... It's been 3 years and every 6 months I get a cluster of emails from them demanding I fill out a "How was your experience?" review, including links to this site. So here, Lakewood. You've got your review. Now leave me alone. More

Friendly service. Always kept in contact with me about my vehicles status and went above and beyond Always kept in contact with me about my vehicles status and went above and beyond More