Laird Wheaton GM

First off, they sold me the vehicle without the antenna. I mentioned to my Dealer that the radio wasn't great and we weren't able to get reception in our own town but nothing was done at that time. This tim I mentioned to my Dealer that the radio wasn't great and we weren't able to get reception in our own town but nothing was done at that time. This time, I came in and mentioned my radio not being that great and they said they'd have a look at it for me. They told me that my antenna was recently stolen and that's why my radio sucks. I never had an antenna on this truck (provided photo proof), was never installed, and I told my dealer this so that they could stop saying "Big Bad Nanaimo" stole it from me but he clearly never passed on the message because even the day I brought it in, they still said that it was "Stolen". Always good to see that they are blaming others instead of taking ownership of the problem. It also worries me that they can't tell a year and half of exposure vs new and freshly stolen. They offered to cover the antenna for me so I brought it in for my appointment at 0915 but they weren't able to get it in so they had it all day. It was in the exact same spot as when I dropped it off so it didn't even go in the shop, so why couldn't someone install it while I stood there. It was a pretty frustrating adventure to Laird Wheaton More

Quoted me $200 for a new key. Were unable to make a new key, tried to charge me $350 saying "this one locks and unlocks the door". I refused to pay and the service guy immediately threatened collections s key, tried to charge me $350 saying "this one locks and unlocks the door". I refused to pay and the service guy immediately threatened collections so I spoke with a manager in a room filled with big guys with their arms crossed (more kept arriving as I spoke). When it became clear to the manager I wasn't going to pay or to play his game of 'let's be reasonable and negotiate'. I was offered a lifetime ban, which I proudly accepted. A large man with his arms crossed watched me until I pulled away. Reported to Chevy Canada. More

Laurie was rude as I made a comment that my bill was 400$ and they didn’t fix anything. A fair comment on my behalf and a rude response on hers. and they didn’t fix anything. A fair comment on my behalf and a rude response on hers. More

Took my new Caddie in for the first oil change yesterday. My service was done to perfection! The oil change was completed, along with a tire rotation, topping up all the fluids, all at no charge because of t My service was done to perfection! The oil change was completed, along with a tire rotation, topping up all the fluids, all at no charge because of the Caddie four year maintenance program I got with my new car. Oh, and the clincher for me was the vacuum and car wash that was done after the service! It really felt like i was appreciated as a customer, and thanked for buying a higher end car! Thank you Laird Wheaton Service! 🥰 More

When I purchased my vehicle there, everything went well but, recently, I asked if they would buy the vehicle back outright from me. Not that it wasn't a good ride but mainly because it came with " Run Flat but, recently, I asked if they would buy the vehicle back outright from me. Not that it wasn't a good ride but mainly because it came with " Run Flat " tires. No spare tire. A lot of the models there come equipped with run flats. I only had the car for 5 months / 700 Km. I was treated like an absolute criminal. they know me yet they thought I was scamming them or something. Made me wait a long time. Finally I thought enough was enough and left. Went elsewhere. ( Never to Return ) George Edwards Nanaimo More

Very unhappy with this dealership. I have an intermittent problem with my vehicle so as per staff I was able to record the problem with a video and sent it in to them. They called me and left a voicemail to problem with my vehicle so as per staff I was able to record the problem with a video and sent it in to them. They called me and left a voicemail to say bring it in and they will replace the touchscreen under warranty at no cost to me. So I dropped it off and waited. Then they came out to say unfortunately we can't fix it, you need a new screen at well over a grand. And I ha to pay for the diagnosis as well as fuel for out of town drive. I still have this recorded voicemail telling me it will be free....now dealing with sales manager Mark and it's so far taken him about 2 weeks to get a simple small cheque to me, he's obviously blowing me off and does not care so I will do everything I can to be sure no one I know will visit this dealership. More

Excellent experience We were looking to trade in our Buick Encore and buy a new GMC Canyon, we were just looking to get information but unexpectantly drove home with our n We were looking to trade in our Buick Encore and buy a new GMC Canyon, we were just looking to get information but unexpectantly drove home with our new truck. Chris Tarala the sales rep was professional and knowledgeable througout the process. The whole sales team made this experience easy and made us feel like they wanted us to be satisfied. We would highly recommend anyone looking to purchase a vehicle to check them out. More

Watch for break-in's Never will use Laird Wheaton again for servicing! Left my 2014 GMC truck for servicing and someone in the service department left my truck unlocked ou Never will use Laird Wheaton again for servicing! Left my 2014 GMC truck for servicing and someone in the service department left my truck unlocked outside. Needless to say it was broken into, it was given back to me a total mess. On top Laird Wheaton would not replace everything stolen, then tried to make me feel as though it was my fault. I am in the market for a new truck definitely won't be from Laird Wheaton . More

My unappointment Made Appointment 2 weeks in advance Drove into bay and there were three service reps there , one serving a client the other two doing nothing . I app Made Appointment 2 weeks in advance Drove into bay and there were three service reps there , one serving a client the other two doing nothing . I approached one and she said i would have see the person that was already serving a client. The person infront of me needed a long consultation . As i patiently waited the other two service reps took through four other vehicles through. After standing for half an hour i opened the bay door and drove to the competition . This is the third time this service department has done this type of customer care , but now was the last for me . More

couldn't diagnose a bad alternator. 1999 oldsmobile aurora charging light came on voltage went down to 10 volts. i was near laird so took it in. they said it was a thermistor that was no 1999 oldsmobile aurora charging light came on voltage went down to 10 volts. i was near laird so took it in. they said it was a thermistor that was no longer available. i looked up on the internet that all you had to do was either short it out or put a 1,5 k resistor in line to check the charging. they said that they would not do that because they would be liable and could sue them. later i found out that blackies in duncan had two of them and i asked what they wanted for them. they gave them to me because they were of little value. after a 400 dollars given to laird for this diagnoses i had it towed home which cost another 300 dollars. their rate is 130 dollars an hour. taking it to a 80 dollar an hour garge the put an alternator in in less than two hours and has been fine ever since. they said everything on laird's assessment was false. never recommend them. More