Kitchener Ford

I took my truck in for a recall service, entered through the service door. Every person I spoke with demonstrated excellent personal service, helpful, friendly, took time. I was extremely impressed. Prior t the service door. Every person I spoke with demonstrated excellent personal service, helpful, friendly, took time. I was extremely impressed. Prior to the appointment I had phoned to see how a recall was handled and the person who took the call , Sarah, was friendly, helpful, and just made me feel confident in what they would do. Sarah was the technician who welcomed and served me on arrival, and even remembered my phone call. It is rare to find this kind of service and I would recommend Kitchener Ford to everyone. Thank yo "SERVICE" department - you live and breathe what you do. More

They're helpful , flexible I can chose the date and time so I don't waste my time . so I don't waste my time . More

The staff are always friendly, knowledgeable and courteous. The service work is done quickly and always as requested and is very cost competitive. courteous. The service work is done quickly and always as requested and is very cost competitive. More

Very easy transaction good salesman and finance department quick response very informative hassle free cortious department quick response very informative hassle free cortious More

Brought my Edge in on Tuesday for winter tire swap and two days later, it's Thursday and still no vehicle. I wish they wouldn't overbook or make excuses for issues...the truth is always best. Never going two days later, it's Thursday and still no vehicle. I wish they wouldn't overbook or make excuses for issues...the truth is always best. Never going there again! More

Fast and friendly. Got my 2013 Focus serviced. No issues and they don't try to upsell. Price was fine too. and they don't try to upsell. Price was fine too. More

Appointment was timely for problem. Service was friendly. Work was done satisfactory and at reasonable time frame. Work was done satisfactory and at reasonable time frame. More

The attendant, Al., was very curious and helpful. He made my stay as painless as possible made my stay as painless as possible More

Very friendly Service Agent and quick service all around. I would recommend this place to my friends and family. I would recommend this place to my friends and family. More